We offer a 30 day free trial.

Try us out for 30 days for free to see if we are right for you. At the end of your 30-day trial you will be charged for the next 30 days for the number of activated registers in your account.

There is no cancellation fee, ever.

Cancel your account and you will not be charged a cancellation fee. You are, however, responsible for any charges before you cancel. So, for example, if you were charged on the 5th and then canceled on the 8th you are still responsible for the 30-day period following the 5th, but you will not be charged again.

How do I cancel?

To cancel your account, please call the POS Specialist team, so we can make sure your account is terminated safely and you don’t lose any data. CALL US AT 800-820-9814, Mon-Fri 9am-7pm ET or Sat-Sun 10am-6pm ET.

Payment and Refund Terms

    1. Billing is done at the beginning of each 30 day period and you must provide a valid US issued credit card after the first 30 day evaluation period in order to use our service.
    2. Accounts are billed at the beginning of each 30 day period and the charge is non-refundable. There will be no refunds or credits for partial months of Service or for months unused. No exceptions will be made to this rule in order for us to treat all of our customers fairly.
    3. All fees are exclusive of any and all taxes imposed by taxing authorities and you shall be responsible for payment of all such taxes excluding only US (federal or state) taxes.
    4. ShopKeep.com Inc. reserves the rights to at any time modify or discontinue one or more parts of the Service on reasonable notice, except where technical contingencies cause disruption without notice.
    5. Prices of the Services are subject to change at any time with 30 days notice. We will let you know by any or all of the following – email, posting to ShopKeep.com, posting inside the service.
    6. You agree to periodically review ShopKeep pricing and policies made available on the Shopkeep.com website in order to stay informed.
    7. ShopKeep.com Inc. shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Evaluation Period

The evaluation period is 30 days long and allows you to try all the features of ShopKeep with multiple registers. Within that 30 day period you can cancel your account without any charge by calling Customer Care at 800-820-9814. When your evaluation period concludes, you will be charged for the next 30 days for the number of activated registers in your account.

Cancellation and Termination

      1. You must call us and speak to a customer care specialist to cancel your account, so we can make sure your account is terminated safely and you don’t lose any data. CALL US AT 800-820-9814, Mon-Fri 9am-7pm ET or Sat-Sun 10am-6pm ET.
      2. Upon cancellation, access to your BackOffice will be permanently removed. Please take steps to export your data from the Service before requesting cancellation.
      3. There is no cancellation fee. You are, however, responsible for any charges before you cancel. So, for example, if you were charged on the 5th and then canceled on the 8th you are still responsible for the 30-day period following the 5th, but you will not be charged again.

BE SURE TO REVIEW THE MERCHANT USER LICENSE AGREEMENT FOR ADDITIONAL TERMS AND CONDITIONS OF THE SHOPKEEP.COM SERVICE, OF WHICH THIS BILLING POLICY IS A PART.