Commitment to retailers pays off for fastest growing iPad point of sale company

NEW YORK, Feb. 28, 2013 /PRNewswire/ — ShopKeep POS was presented with a Bronze Stevie® Award for Front-Line Customer Service Team of the Year in the Computer Hardware, Services & Software category at the seventh annual Stevie Awards for Sales & Customer Service. Other finalists in this category included Rackspace Hosting and nFocus Solutions.

ShopKeep POS was founded in 2008 by Jason Richelson, a former multi-store retailer in NYC, whose keen eye for merchant pain points and needs has influenced how he has built every inch of the company.

“We have the best customer care in the business because we care about our customers and listen to what they are saying,” saysJason Richelson, CEO and founder of ShopKeep POS. “It sounds simple but most companies can’t get it right. When you listen to your customers you learn a lot from them. You figure out very quickly what you are doing right and what needs to change.”

With over 5,000 customers nationwide, ShopKeep POS is the leading cloud-based iPad POS system for small businesses in the specialty retail and quick-serve industries. Currently, the company has a large and dedicated team of New York-based customer care advisors who are available seven days a week via email, online chat, and phone to answer customer inquiries.

The company’s merchant onboarding and training process is incredibly simple, allowing businesses to get started in minutes. Once that happens, product updates and feature enhancements are primarily driven by merchant requests and merchants are empowered to provide feedback publicly on the company’s Get Satisfaction community board.

“This is an incredible honor. The Customer Care team works hard every day of the week to make the ShopKeep POS experience what it is,” says Matt Palmer, Head of Customer Care for ShopKeep POS. “I am delighted and humbled to see the team’s work further acknowledged by this award.”

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10% over 2012. More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

About the Author

Paul Nugent is a small business advocate, and Head of Marketing at ShopKeep point of sale’s UK headquarters. Paul uses his background in the startup space, along with his POS system expertise, to allow small business owners to make informed decisions within their specific budgets.