“The system is incredibly easy to use. This was my first retail experience and I got the hang of it in no time. In fact, my nine-year-old daughter has started helping out in the store from time-to-time and she got it quicker than I did!”

– Ron, Owner, Glenburn Soda Fountain, Burnaby, BC

Keeping it simple

Ron LaQuaglia is a first-time merchant who opened Glenburn Soda Fountain in Burnaby, BC, after spotting a gap in the market for a really great dessert place. Ron knew that opening a new business was going to be a huge undertaking, so he wanted to use a point of sale system that was simple and unintimidating.

“The first thing I looked for was ease-of-use. I knew I’d have a lot to think about and wanted a system that was feature rich, but still really intuitive. I knew I’d made the right decision when I showed my nine-year-old daughter the system and she just watched me using it once and said ‘That’s great, I can do that now.’ She’s been helping out after school and speeding through long lines without a problem!”

Learning lessons quickly from real data

The first year of any new business is usually spent learning the ropes while optimizing product offerings and store design, among other things. Using ShopKeep, Ron has experimented with different products at different times of the year and found a mix that he thinks will work well:

“The most important thing for me in my first year was to learn as much as I could about my business as quickly as possible, so I love the ability to add inventory on the fly. I can add or remove inventory items and track their sales immediately through the BackOffice. Which drink is most popular? Which flavor ice cream is selling best? I feel like I’m starting to have the answers to these questions thanks to ShopKeep!”

The bottom line

Ron has put Glenburn Soda Fountain on the path to success by keeping things simple and focusing on learning about his business through data. ShopKeep has been a critical part of that process, providing him with an intuitive, easy-to-learn point of sale system and a suite of intelligent BackOffice reports to help him make smarter business decisions.

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