Referral Partner Program
How do I sign up for the Referral Partner Program?
Do I need to sign anything to become a Partner?
Is there a cost to the program?
There is no cost to participate in ShopKeep’s Referral Partner Program.
How do I submit a lead?
The online lead submission form is the best way to refer a merchant, schedule a consultation, get a hardware quote and see a product demo of ShopKeep. The lead form must be submitted before a merchant contacts ShopKeep directly.
When will someone contact my lead?
Within the same day or the next business day.
Do I need to submit a certain number of leads?
No, but referring more helps you advance to higher Partner Tiers and gain access to more program benefits! Below are the number of paying accounts you need for each tier.
- Bronze – 1 paying account
- Silver – 2-5 paying accounts
- Gold – 6-14 paying accounts
- Platinum – 15+ paying accounts
Is there a portal where I can check my lead status?
We currently don’t have a portal for our partners, but we’ll let you know via email when your lead starts a trial and when the lead converts to a paying ShopKeep merchant.
How can I get an update on my lead?
We do our best to keep you updated throughout the lead submission process. You will receive a confirmation of your lead submission, when your merchant converts to trial (prompting you to fill out the online ISO Boarding Form) and lastly when your merchant becomes a paying account. You may also contact your Relationship Manager and you can always reach the ShopKeep Channel Team at firstname.lastname@example.org or 800.820.9814 option 4.
Can I be the point of contact instead of my merchant?
Yes, you can always request that we do not contact your merchant directly by leaving a message in the ‘Notes’ section of the online lead submission form. There is also a check-box option for you to request your merchant is not contacted directly.
What happens if my merchant contacts ShopKeep before I submit a lead?
It is imperative our Channel Team receives the online lead submission form prior to your merchant contacting ShopKeep directly (via phone, email, creating a trial account or chatting into our website). Otherwise, we cannot guarantee a referral payout and the lead will be directed to ShopKeep’s Direct Sales Team..
How much is the referral payout?
The payout is $300 when a merchant you refer (via the online lead submission form) becomes a paying ShopKeep merchant. This payout is per storement. There are no hardware or per station residuals.
How will I receive my payout?
We are currently using ACH to deposit payouts directly to your bank account. You will receive communication throughout the lead cycle updating you on how to retrieve those payout funds.
What if my merchant cancels after one month, do I get to keep the payout?
Yes, once a merchant you refer via the online lead submission form becomes a paying ShopKeep customer those payout funds are yours to keep.
Can I add a ShopKeep Partner badge to my website?
Yes, you can find those on our Partner Brand Guide.
Can I create my own marketing materials for ShopKeep?
Yes, but we’d like to see it. Please use approved images and send your creations to email@example.com
Do you have informational sheets or a product demo I can share with merchants?
How can I show my merchants ShopKeep POS?
You can fill out the online lead submission form and request a product demo. If you have an iPad yourself, you can request free demo store access to ShopKeep POS. Please note there is no free access to the BackOffice.
Where else can I learn more about ShopKeep?
What devices can merchants use?
ShopKeep is an iPad based POS app and is supported on Apple iPad 2 or newer (including iPad mini). ShopKeep’s BackOffice is browser-accessible anywhere there is internet.
Does ShopKeep POS work on iPhones?
No, ShopKeep is an iPad only application.
What is the cost of ShopKeep POS?
We offer our customers flexible pricing options with the monthly price starting at $49/month. We’ll work with your merchant to arrive at the best pricing option for them. Additionally, businesses in IL, PA and NY are subject to sales tax.
Does the monthly price include hardware?
The monthly cost is for access to the software, all future updates and 24/7 customer care. You can find all our supported hardware in our online store. Hardware kits are only recommended packages; you can add on or buy a la carte as necessary.
What methods of payment does ShopKeep accept for hardware orders & monthly charges?
Account billing is done via credit card. We accept Visa, MasterCard, Discover, and American Express. We cannot accept checks or bill merchants directly.
Can a merchant activate or deactivate registers?
Merchants who sign-up for the no contract option can activate/deactivate registers at will. If a contract merchant would like to activate a register they can easily sign-up for another software license!
How is a merchant billed?
Account billing is done via credit card. We accept Visa, MasterCard, Discover, and American Express. We cannot accept checks or bill merchants directly. Billing is based on register licenses available on a merchant’s account. Deactivating a register license or deleting the app does NOT remove it from the merchant’s account.
Are seasonal businesses supported?
If a merchant owns seasonal business or is just taking a few months off, we can definitely help them out! The merchant’s account can be made dormant for the duration of their offseason. Dormant accounts are charged a reduced rate of $9.99/month and carry 0 register licenses, but retain full access to the BackOffice. That means merchants will still be able to view reporting, edit inventory, and prepare for their business’s reopening. To make an account dormant, first deactivate all registers. Then, send an email from the account owner address to firstname.lastname@example.org requesting that we make the account dormant.
How do I cancel ShopKeep?
Contact the designated Channel POS specialist or Customer Care at 800.820.9814 option 1 or via email at email@example.com. They can guide you through the proper steps.
Where is information stored?
On the cloud because ShopKeep is a cloud-based POS.
What is the most updated version of ShopKeep?
As of 3/14/16 the most updated version of ShopKeep POS is 2.8.4. You can always check the app store as well.
Is ShopKeep available internationally?
We cannot offer, nor support, our product outside the USA, Canada, and the UK. We feel we cannot offer the level of support needed in other countries and time zones. Additionally we do not support VAT, multi currency, multiple languages nor do we support integrated credit card processing in other countries outside the USA. We hope to in the future so stay tuned…
What kind of internet or wifi speed does ShopKeep require?
There is no minimum internet speed required for ShopKeep to run and the app can operate on WiFi only.
Is the internet required to run ShopKeep POS?
ShopKeep will continue to run if a merchant does not have an active internet connection for sales to cash and other tenders. ShopKeep needs to have an active internet connection in order to communicate with the gateway to process credit cards. If the network is down and there is no internet connection, the merchant will not be able to process credit cards. In times like these, the merchant may consider only accepting non-credit tenders. Alternatively, they can use a credit card imprinter so they can enter credit transactions manually once their internet connection is restored. To run a manual/key in credit transaction, they’ll need: the customer’s credit card number, expiration date, CVV code, and billing zip code.
How do multiple locations work with ShopKeep?
Each ShopKeep account is designed for a single location. Multiple location chains would get a unique BackOffice for each location.
What features and functionalities does ShopKeep have?
ShopKeep POS has a wide variety of features & functionalities that help support your merchants run smarter businesses! You can search any of the following on our ShopKeep Support Site: sales reporting, inventory management, modifiers, table serve, Serverless Sync™, tipping (on screen or receipt), customer tracking, employee tracking/scheduling, gift cards, Quickbooks Online Integration and much more!
Can I set up a merchant with my payment processing services?
Absolutely! We currently work with ISOs, VARs and consultants through our Partner Referral Program, most of these partners sell their own credit card processing services.
I heard about ShopKeep Payments- How do I know ShopKeep won’t be sold to my referrals?
Our own ShopKeep credit card processing service is simply for our Direct merchants that call in and need a processing solution. Once the lead form is submitted, the lead is protected within ShopKeep solely for the partner that submitted the lead. If the merchant tries to later call in to ShopKeep without the Partner, the merchant will be referred to our Channel Sales Team. On top of that, ShopKeep offers partners a non-solicitation on credit card processing in our referral contract, so we cannot discuss processing with any of your leads/accounts. You can read our Referral Partner agreement here.
Is ShopKeep processor agnostic?
Yes. We work with nearly all of the top ISOs & processors in the space who refer leads to us for POS. You can view a list of those processors at the drop-down menu found at the bottom of our ISO Boarding Form (which we ask you to complete in order board a merchant with your processing services).
What gateway does ShopKeep use?
BridgePay (sometimes known as Tgate).
Is there a gateway fee with ShopKeep?
No. ShopKeep covers the gateway fee for our merchants.
Is ShopKeep PCI Compliant?
Compliance falls on our gateway, BridgePay, which is PCI compliant via their PayLINK software.
How do I board a new merchant with my processing?
ISO Boarding Form. Once that form is submitted, it will be processed by our Customer Care Team. Customer Care can be reached at 800.820.9814 option 1.
How do I board an existing ShopKeep merchant with my processing?
ISO Boarding Form. There is no cost to the merchant for the switch. Once that form is submitted, it will be processed by our Customer Care Team. They will be in touch with you and the merchant to confirm the change. The merchant will need to reply to Customer Care’s emails from the business email on file. Customer Care can be reached at 800.820.9814 option 1.
Is there a cost for an existing merchant to change processors?
No. Once the ISO Boarding Form is completed, our Customer Care Team will email the merchant to confirm that processor switch. They can be contacted at 800.820.9814 option 1.
How can I get an update on a boarding form?
You can ask your Relationship Manager, or call Customer Care directly at 800.820.9814 option 1.
Is ShopKeep hardware proprietary?
No, ShopKeep is an iPad-based POS and other compatible hardware can be found on our online hardware store. Card swipers, however, must be ordered directly from ShopKeep. We have several card swiper options found here.
Can Partners sell merchants hardware?
There is not wholesale pricing for Partners. There are no residual payouts for merchant hardware sales.
How can I get a hardware quote for a merchant?
Please fill out the online lead submission form and request a consultation with a Channel POS Specialist. They work directly with Partners and merchants to create a custom hardware quotes. You can also easily create a quote by adding items to a shopping cart found in our online hardware store.
Does ShopKeep finance merchants?
No, we do not finance merchants.
Can the merchant lease hardware from ShopKeep?
No, but we Partner with a company called POS Portal who offers 24 month interest-free hardware leases. The leases have a hardware purchase option at the end of the lease term (10% of the total lease cost). All leased hardware is brand new. You can get an estimate on ShopKeep POS Portal Microsite.
What are ShopKeep’s main verticals?
Retail & Foodservice.
How does a merchant start a ShopKeep Account
Please fill out our online lead submission form and we can set the merchant up with a ShopKeep account as soon as they’re ready.
Do you train merchants on ShopKeep?
Once your merchant begins paying for their ShopKeep account, they will have access to ShopKeep’s best-in-class Customer Care Team 24/7/365, as well as the opportunity to schedule up to two hours of training with a ShopKeep Expert!
Do you setup inventory or menus for my merchants?
We will happily give your merchant a scheduled call to help them set up hardware. If a merchant purchased hardware from us, there is never a charge for help with set up, but it still should be scheduled ahead of time. Please call us or email firstname.lastname@example.org for more info. Hardware setups calls are scheduled and offered with at least 24 hours notice (weekdays only).
What is ShopKeep doing about EMV?
Does ShopKeep sell EMV-capable card readers?
Is ShopKeep accepting EMV payments?
No, our EMV card readers are not live. ShopKeep is offering covered merchants liability protection that can be reviewed here.
What is the cost of Ambur POS?
We offer our customers flexible pricing options: 1 device: $59 OR $69/month billed monthly without annual contract. 2-3 devices: $99 or $119/month billed without an annual contract. 4+ devices: $149 or $179/month without an annual contract. We’ll work with your merchant to arrive at the best pricing option for them. Additionally, businesses in IL, PA and NY are subject to sales tax.
Is the referral process different from ShopKeep?
No, you will use the same lead submission form so a POS Specialist can reach out to decide which system is best for your merchant. When your referral becomes a paying merchant, you will receive a $300 bonus.
What hardware will my merchant need?
Ambur works on Apple’s iPad, iPad mini, iPhone, and iPod Touch devices. Call one of our Channel Point of Sale Specialists who can help you decide which accessory pieces are essential for your merchant’s specific business: 866.232.9132
How is Ambur different from ShopKeep?
Ambur is a restaurant-specific POS that offers features & functionality essential to our FSRB merchants, such as table layout, multi-printer routing, delivery support, and reservation management.
Do I need internet to run Ambur?
- Ambur will run independently from the Internet. All devices are connected within Ambur using the wireless (WiFi) local area network. This is a signal that is broadcast from a WiFi router. Without an Internet connection, Ambur can still communicate between devices, print tickets, and open cash drawers.Ambur needs to have an active internet connection to process credit cards. If your internet connection goes down, you cannot run credit cards. In times like these, consider accepting only non-credit tenders or using a credit card imprinter so you can enter credit transactions manually when your connection is restored. To run a manual credit transaction, you need: the customer’s credit card number, expiration date, CVV code, and billing zip code.
What payment processors are compatible with Ambur?
Ambur, like ShopKeep, is processor agnostic and connects to all major US processors through the BridgePay gateway. Just like ShopKeep, we cover all gateway fees, so there’s no additional fee to your merchants.
How do I board a new Ambur merchant with my processing?
Is Ambur EMV ready?
Ambur is not using an EMV enabled device, but merchants using Ambur are covered under the Ambur EMV Liability Promise found here.
Is technical support available?
Yes! Our Customer Care team is available by email 24/7, and will reach out to merchants with urgent issues by phone when appropriate. For fastest support, email us at email@example.com with your questions or details of your issue. Or, pick a topic / keyword and search our extensive support site!
I forgot my password. How do I change it?
Please go to www.amburcloud.com/
forgotpassword, and enter your email address to have a password reset email sent.