Diagnostics Screen

The Diagnostics Screen is your one-stop answer to everything on your iPad register from connection status to devices plugged in.

Table of Contents

Find the Diagnostics Screen

1 Sign onto the ShopKeep app as a manager.

2 In the Control Panel menu, under Diagnostics, select Overview.

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Understanding Your Diagnostics

Check your Diagnostics whenever something doesn’t seem quite right with the register. But to get the most out of it, you’ll need to know what you’re looking for.

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Click headings in each of the sections below for more information.

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Click below for more information.

Stock Items

The number of inventory items you currently have listed on the iPad. Not the physical count of inventory.

Note If you haven’t sync’d with the BackOffice in a while, this iPad count could be different from your BackOffice count.

Employees

The number of employees you have listed in BackOffice.

Note If you haven’t sync’d with the BackOffice in a while, this iPad count could be different from your BackOffice count.

Customers

The total number of customers in your customer list in BackOffice.

Note If you haven’t sync’d with the BackOffice in a while, this iPad count could be different from your BackOffice count.

ShopKeep-Diagnostics-Version-IP

Click below for more information.

ShopKeep Register Version

The version of the ShopKeep app running on that iPad. Learn how to update your ShopKeep app here.

Last "Get Updates"

Last time the ShopKeep app on that iPad synced with BackOffice.

WiFi Network Name

The WiFi network your iPad is currently connected to. Set up when you configure your router.

IP Address

Your iPad’s IP on your network.

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Click below for more information.

Internet Connection Status

Check if the iPad has internet access and an active connection. The bars on your iPad only tell you if you are connected to your WiFi network.

BackOffice

Check to see if BackOffice is up and talking to the ShopKeep app.

Check our status page to see if there are issues.

Credit Card Processing

See not only if you have credit card processing, but if it’s running as well.

Check our status page to see if there are issues.

Credit Card Reader

Double check that the iPad recognizes your credit card reader.

Request Queue

The line of items (sale records) en route to the BackOffice.

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Click below for more information.

Force Get Updates

If you have have made updates to BackOffice but are not seeing them on the register tap this button.

Send Diagnostics

This button will send your database from the iPad to ShopKeep for analysis. Usually only performed at the request of a Customer Care agent.