Find the Diagnostics Screen
1 Sign onto the ShopKeep app as a manager.
2 In the Control Panel menu, under Diagnostics, select Overview.
Understanding Your Diagnostics
Check your Diagnostics whenever something doesn’t seem quite right with the register. But to get the most out of it, you’ll need to know what you’re looking for.
Click headings in each of the sections below for more information.
The number of inventory items you currently have listed on the iPad. Not the physical count of inventory.
Note If you haven’t sync’d with the BackOffice in a while, this iPad count could be different from your BackOffice count.
Your iPad’s IP on your network.
Check if the iPad has internet access and an active connection. The bars on your iPad only tell you if you are connected to your WiFi network.
The line of items (sale records) en route to the BackOffice.
If you have have made updates to BackOffice but are not seeing them on the register tap this button.
This button will send your database from the iPad to ShopKeep for analysis. Usually only performed at the request of a Customer Care agent.