Multi-Store Management

From BackOffice to ShopKeep Pocket, learn how to log in and manage multiple stores.

Table of Contents

BackOffice

BackOffice is where the Business Owner and staff manage the business and view reports. Learn to log in, link multiple stores together, and quickly switch between linked stores.

Log In

Log in to BackOffice the same way for any of your ShopKeep stores.

  1. Visit www.shopkeepapp.com.
  2. Enter your store name and login details.

    You must log in as the Business Owner to use multi-store capabilities. After linking stores, log into any linked store using the same email/password.

  3. Tap 'Log in'.

Businesses with multiple storefronts often have a separate ShopKeep store for each location. Link stores together so the Business Owner can easily switch between any BackOffice.

Note that stores cannot be unlinked after they are linked.

  1. Log in as the Business Owner to the store you want to use as the master Business Owner login.
  2. Tap 'Settings' and select 'Locations'.
  3. Click 'Link Stores'.
  4. Enter the store name and Business Owner login for another store and select 'Link These Stores'.
  5. Tap 'Done'.

    Or use ‘Link another Store’ to link additional stores.

Switch Between Stores

Once logged in to BackOffice, the Business Owner can switch between linked stores without logging out.

This feature is only available to the Business Owner. BackOffice Managers with login information for multiple stores must continue to log out of one store and manually log into another.

  1. Tap the store name and select another store.
  2. BackOffice loads the Bird's Eye View for the selected store.
  3. (optional) Repeat step 1 to view another store or to return to the initial store.

ShopKeep Pocket

Keep tabs on sales while on the go with ShopKeep Pocket. Add each of your stores and navigate between them with just a few taps.

Visit our Pocket support article to learn how to download the app and more about how to use it.

Add Your First Store

After downloading Pocket, add a store to start using it.

  1. Tap 'Add Your First Store'.
  2. Enter that store's login information and tap 'Verify & Save'.

    Business Owners must use the email and password originally used to create that store.
    BackOffice Managers must use their assigned login for that location.

  3. Choose a background (optional) and tap 'Done'.

Add Other Stores

ShopKeep Pocket can support more than just one store. Add other ShopKeep stores to view data from them as well.

  1. Tap the gear and select 'Edit store list'.
  2. Tap the + button.
  3. Enter the store's login information and tap 'Verify & Save'.

    Business Owners must use the email and password originally used to create that store.
    BackOffice Managers must use their assigned login for that location.

  4. Choose a background (optional) and tap 'Done'.
  5. Repeat steps 1 - 4 for additional locations.

Switch Stores

Quickly toggle from one store to another to check the sales figures for each.

  1. Tap the store name and choose a store from the list to view.
  2. Pocket loads either the 'Today' or 'Yesterday' view for the selected store.

    This depends on which view was selected before switching stores.

  3. (optional) Repeat step 1 to view another store or to return to the initial store.