BackOffice Scheduled Maintenance

What is Scheduled Maintenance?

Scheduled maintenance is necessary work that requires us to deactivate parts of one or more BackOffice systems. It’s important to us that scheduled maintenance affect our customers as little as possible, so we do our best to limit this work to times when the service is not heavily used.

Why do we need to do this work?

As more merchants adopt ShopKeep, it’s vital that we keep our technology and software improving and growing with them. Sometimes we can do this without disabling BackOffice functionality, but other times it’s necessary to do so.

What does this mean for me?

Access to reporting, inventory management and staff management will not be available during a maintenance period. We recommend accessing the reports you need and making all necessary changes before the start time of any scheduled maintenance. You can monitor the status of the work at status.shopkeep.com.

For the most part, the ShopKeep register app should work normally during scheduled BackOffice maintenance, but please note that the two register functions requiring BackOffice access will not work during maintenance periods:

Initiating a return for a credit sale run in a past shift.

What to do: Save the customer’s receipt number and process the return when the maintenance period is complete. If the original sale was not paid with credit, you can do a manual return during the maintenance period with no issue.

Reprinting a receipt for a sale run in the current shift.

What to do: Once the maintenance is complete, you can find the sale receipt image in the Transaction Table located in the BackOffice. You can then save and email the image to whatever email address the customer prefers.