ShopKeep Glossary

Use this list to learn about ShopKeep terms and click the associated links for more information.

A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   XYZ  


Account Owner
Another name for Business Owner, the principal user whose email is linked to the ShopKeep account.

Links the ShopKeep BackOffice to the ShopKeep app.

Adjust Inventory
Quickly add to, remove from, or replace the current quantity of individual inventory items. Changes appear on the Adjustment History Report.

Analytics Dashboard
Found in BackOffice, summary of all register activity for a given date or date range.

App Version
The current version of the ShopKeep register app.

Apple Pay™
Apple’s technology that allows customers to pay at the register with their iPhones.

Assigned Cost
Cost given to an untracked inventory item.

Auto Signout
Sign staff members out of the register after a set amount of time or after every transaction.


The account management portal you can access from any web browser. Add items, check sales, manage staff, and much more.

BackOffice Manager
Any employee who is given BackOffice access.

Basic Item
An Item that is sold individually and does not have any Variants.

Software in the final stages of development.

Bird’s Eye View
The ShopKeep BackOffice landing page. See a live overview of your sales, register statuses, and recent news from ShopKeep.

Bulk Management
Add, delete, or modify multiple inventory items, or customers, at once with spreadsheet templates. Click to learn more about importing inventory items and customers via BackOffice.

Business Owner
The principal user whose email address is linked to the ShopKeep account. Also known as Account Owner.


An employee who has access to cashier functions at the register.

A specific subgroup within a department, e.g. Food, Merchandise.

The customer’s order, typically used when the customer is keeping a tab open.

Clock In/Out
Staff enter their register codes and tap Clock In or Clock Out to record the start and end of their shift.

Closing Amount
Amount of cash left in the drawer at the close of a shift.

Control Panel
Menu in the ShopKeep register app that contains cashier and manager functions.

Cost (Inventory)
How much it costs the business to sell an item. Cost reflects in BackOffice reporting data.

Customer List
Use the Customer List to store customer information and keep track of customer purchases. Useful when sending email receipts or for marketing purposes.


Unlinks the ShopKeep register app from BackOffice.

General grouping for items. Used for organization, reporting, and ticket printing.

A section of the ShopKeep register app that displays register status information. Everything from network connection status to devices plugged in.

A button in the ShopKeep register app that cancels the current sale/return.


Email Receipt
Customizable receipt emailed to customers. Share purchase details, social media links, and other marketing.


Fallback Printer
A secondary ticket printer that prints a ticket if the primary printer fails.

Force Get Updates
A troubleshooting method that pushes changes made in BackOffice to the register if changes made during a normal Get Updates do not appear.


Get Updates
On the register Control Panel. This pulls changes made in BackOffice to the register.

Gift Cards
Customizable store-valued cards for sale.

Tips added at the register, tracked in reports if paid by credit card.


The full roster of items that the business sells and has added to BackOffice.

iPad Button Layout
The page in BackOffice used to manage the layout of buttons on the register. Also refers to the buttons displayed on the register.

What the business sells. Items make up a store’s Inventory.

Item with Variants
An Item that is sold in multiple different configurations. e.g. A single t-shirt sold in different colors/sizes.


Represents how many of a raw good is on hand, then adds the raw goods already tied to items.


An item pending redemption, such as a gift card.

A physical storefront. Link multiple ShopKeep stores together in your Location Settings.


An integration used to design and send marketing emails for customers.

Manager Code
An employee code with manager access at the register.

Percentage of revenue left after cost and discounts. This is shown on a few reports as well as the Items List.

Marketing Dashboard
Analytics, shown in BackOffice, of customer growth and email receipt interactions.

Merge Checks
Combine multiple checks into one larger check.

Additions or special requests to an item.


What an item is called. This appears on the register app, receipts, and is used in Bulk Management.

Named Discounts
Create and manage custom discounts to use in the ShopKeep register app.

Net Sales
Sales Total, minus Returns Total, and minus Discounts. This number is found on the Analytics Dashboard as well as some other reports.

Non-Cash Gratuity
An employee’s credit card tips that may be removed from the cash drawer.

Non-Taxable Sales
Sales where no tax was charged. Use our handy calculator to find the total dollar amount of items that were not taxed in a given time period.


Open Checks
A customer order that has not yet been processed and closed.

Open Priced Item
An item with no set price that allows the cashier to enter the sale price at the register. The Price Type of these items is ‘In Store’.

Open Shift
Register is ready to run sales.

Opening Amount
The total amount of cash in the drawer at the beginning of the shift.

Operation Type
Classification of transaction being performed (sale / return). Term found in the Transactions Table and the associated exports.

Order Trigger
Low-quantity limit that prompts items to appear on the reorder report.


Pay In
Cash added to till during an open shift, typically used for adding change.

Cash removed from drawer, typically used for tipping employees, business purchases, etc.

Point of Sale Specialist
Initial go-to representative who knows your business needs and how ShopKeep can help achieve your goals.

Print To
The option to select a printer for kitchen items to print, found when setting up ticket printers in BackOffice.

Price Type and Priced
This setting determines how an item’s price is set: in BackOffice, in store at the register, or by unit.


An integration used for accounting and bookkeeping. Specific data is sent from ShopKeep to QuickBooks.


Raw Good
The materials used to make up inventory items. E.g. flour, eggs, buns.

A print out of items that the customer purchased. Can be a paper receipt or emailed receipt.

Receipt Number
Unique 19-digit transaction code used to track purchases and perform returns.

Receive Inventory
Add units and update the cost of inventory in BackOffice when you buy more.

Recommended Order
The amount of an item considered to be “fully stocked” at the business. Items appear on the reorder report in BackOffice.

A single iPad running the ShopKeep app.

Register Code
An employee code used in the ShopKeep app that gives users access to the register.

Register Licenses
The license that ties the iPad register to your account.

Register List
A screen on the iPad to view all connected iPad registers when using Serverless Sync™.

Register Manager
User with manager privileges at the register.

Register Status
A section in the Bird’s Eye View that shows a breakdown of information by register.

Register Status (Item)
Term used to set an item as active or inactive. Used when creating inventory in BackOffice.

Request Queue
A number found on the Diagnostics screen that shows the number of transactions en route from the app the to the BackOffice.

Sale reversal.


Safe Drop
Cash deposits made from your till into your safe or bank.

Serverless Sync™
ShopKeep technology registers on the same network to share information in real-time.

A section in BackOffice where the register can be customized.

Shift (Business)
The time between when a shift is open and closed and transactions are processed.

Shift (Employee)
The hours an employee works.

Shift Report
An outline of register interaction data during a given shift.

ShopKeep Expert
Available to help you set up ShopKeep software and hardware, and to train you on a variety of topics through scheduled, dedicated calls.

ShopKeep Payments™
ShopKeep’s integrated payment processor.

ShopKeep Pocket™
Mobile app used to view sales in real time from an iPhone, iPod, or Android device.

Sign In
To begin using your register, you must first sign in with your 4-digit code.

Sign Out
Sign out to lock the register or to sign in as a different user.

Stock Keeping Unit. ShopKeep generated barcode used for label printing.

Split Checks
Move items or divide them from one check to another.

Split Tender
The ability to accept multiple payments, cash, credit card, mobile payment, or a combination on one transaction.

ShopKeep term for an employee.

Store Code
Another name for SKU. ShopKeep generated barcode used for label printing.

Store Name
ShopKeep account name, with no spaces or punctuation.

Store Type
Classification of your business.

Suggested Tip
Set in BackOffice, gives customers suggested gratuity based on percent or dollar amount.

The regular provider of a product, used for inventory purposes in BackOffice.

Supplier ID
Reorder code from a supplier, used for inventory purposes in BackOffice.


Tax Group
Create a tax group for items that require a different rate from the default tax rate.

Act of finalizing a transaction at the register. Also refers to a customer’s payment method.

Paper slips printed by the kitchen printer with item preparation information.

Tips and Signature
Decide whether or not to receive tips and also if the customer signs on paper or on the iPad.

Track Inventory
An setting that decides whether BackOffice keeps track of a certain item’s quantity. Formerly known as Inventory Method.

Transaction ID
Unique code that identifies z transaction within the ShopKeep database.

Transactions Table
Found in BackOffice, a list of every sale and return for a specified date range.

Transfer Checks
Move open checks between employees at the register.


Unit Priced Item
An item whose sale price depends on the amount a customer wants. The cashier enters the number of units (lb, oz, ft, etc.) at the register.

Loads the latest version of the ShopKeep app.


A single SKU within an Item with Variants.

To remove an item from or to discard a saved check.


Default customer classification.


X Report
Snapshot of what has occurred within the shift to that point.
Z Report
End of day summary printed after the shift is closed.