ShopKeep Glossary

Use this list to learn about ShopKeep terms and click the associated links for more information.

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Account Owner
The principal user whose email address is linked to the ShopKeep account.

Links the ShopKeep BackOffice to the ShopKeep app.

Adjust Inventory
Quickly add to, remove from, and/or replace the current quantity on hand of individual inventory items. Changes will appear on the Inventory Adjustment Report.

Analytics Dashboard
Found in BackOffice, summary of all register activity for a given date or date range.

App Version
The current version of the ShopKeep Register app.

Apple Pay™
Apple’s technology that allows customers to pay at the register with their iPhones.

Assigned Cost
Cost given to an untracked inventory item.

Auto Signout
Sign out staff members using the register after a set amount of time or after every transaction.


BackOffice Manager
Any employee who is given BackOffice access.

Software in the final stages of development.

Bird’s Eye View
Your ShopKeep BackOffice landing page. See a live overview of your sales, register statuses, and recent news from ShopKeep.

Bulk Management
Add, delete, and/or edit multiple inventory items, or customers at once, using spreadsheet templates. Click to learn more about importing inventory items and customers via BackOffice.


An employee who has access to cashier functions at the register.

A specific subgroup within a department, e.g. Food, Merchandise.

The customer’s order, typically used when the customer is keeping a tab open.

Clock In/Out
Staff enters their register code and taps Clock In or Clock Out to record work hours at the beginning and end of their work shift.

Closing Amount
Total amount of cash in the drawer at the close of a shift.

Control Panel
Menu of the register App to access cashier and manager functions.

Cost (Inventory)
How much it costs the business to purchase the item. Cost will reflect in BackOffice reporting data.

Customer List
Use the Customer List to store customer information and keep track of customer purchases. Useful when sending email receipts or for marketing purposes.


General grouping for items. Used for organization, reporting and ticket printing.

The unique name for a sale item, as it appears on the register app and receipts used with Bulk Management.

Information found in the register app, displays system status and everything on your register from connection status to devices plugged in.


Email Receipt
Customizable receipt emailed to customers. Share purchase details, social media links, and other marketing.


Force Get Updates
A troubleshooting method that pushes changes made in BackOffice to the register, if changes made during normal ‘Get Updates’ do not appear.


Get Updates
From the register control panel, how to properly pull changes made in BackOffice to the register.

Gift Cards
Customizable store-valued cards for sale.

Tips added at the register, tracked in reports if paid by credit card.


The full roster of items that the business sells and has been added to BackOffice.

Inventory Method
Set whether the item is tracked or not tracked.

iPad Button Layout
The page in BackOffice used to manage the layout of buttons on your Register. Can also refer to the buttons displayed on the register.


Represents how many of a raw good you have on hand, then adds the raw goods already tied to items.


An item pending redemption, such as a gift card.


An integration used to design and send marketing emails for customers.

Manager Code
An employee code with manager access at the register.

Percentage of revenue left after cost and discounts. This is shown on your inventory list.

Marketing Dashboard
Analytics, shown in BackOffice, of customer growth and email receipt interactions.

Merge Checks
Combine multiple checks into one larger check.

Additions or special requests to an item.


Named Discounts
Create and manage custom discounts to use on the ShopKeep register app.

Net Sales
Sales Total, minus Returns Total, and minus Discounts. This number is found on your Analytics Dashboard.

Non-Cash Gratuity
An employee’s credit card tips that may be removed from the cash drawer.

Non-Taxable Sales
Use our handy calculator to find that total dollar amount of items that are not taxed for a given time period.


Open Checks
A customer order that has not yet been processed and closed.

Open Shift
Register is ready to run sales.

Opening Amount
The total amount of cash in the drawer at the beginning of the shift.

Operation Type
Classification of transaction being performed (sale / return). Term found in the Transactions Table and the associated exports.

Order Trigger
Low-quantity limit that prompts items to appear on the reorder report.


Pay In
Cash added to till during an open shift, typically used for adding change.

Cash removed from drawer, typically used for tipping employees, small business purchases, etc.

Point of Sale Specialist
Your initial go-to representative who knows your business needs and how ShopKeep can help you get to your goals.

Print To
The option to select a printer for kitchen items to print, found when setting up ticket printers in BackOffice.

Price Type and Priced
The setting which determines how the price is set, in BackOffice or at the register and is used when creating new inventory.


An integration used for accounting and bookkeeping. Specific data is sent from ShopKeep to QuickBooks.


Raw Good
The materials needed to make up inventory items, e.g., flour, eggs, buns.

A print out of items that the customer purchased. Can be a paper receipt or emailed receipt.

Receipt Number
Unique 19-digit transaction code used to track purchases and perform returns.

Receive Inventory
Add units and update the cost of inventory in BackOffice.

Recommended Order
The amount, determined by you, to be considered “fully stocked” at the business. Items appear on the reorder report in BackOffice.

A single iPad running the ShopKeep app.

Register Code
An employee code used on the ShopKeep app that gives users cashier or manager privileges.

Register Licenses
The license that ties the iPad register to your account.

Register List
A screen on the iPad to view all connected iPad registers when using Serverless Sync™.

Register Manager
User with manager privileges when using the register.

Register Status
A section in your Bird’s Eye View to see the breakdown of information for each register.

Register Status (Item)
Term used to set an item as active or inactive. Used when creating inventory in BackOffice.

Request Queue
A number found on the diagnostics screen of the app that shows the number of transactions en route from the app the to the BackOffice.

Sale reversal.


Safe Drop
Cash deposits made from your till into your safe or bank.

Serverless Sync™
ShopKeep technology that allows information to be shared between all registers on the same network in real-time.

A section found in BackOffice, where the register can be customized.

Shift (Business)
The time between when a shift is open and closed and transactions are processed.

Shift (Employee)
The hours an employee works.

Shift Report
An outline of register interaction data during a given shift.

ShopKeep BackOffice
Setup and manage your ShopKeep account and view reports from any web browser on any device.

ShopKeep Expert
Available to help you set up ShopKeep software and hardware, and to train you on a variety of topics through scheduled, dedicated calls.

ShopKeep Payments™
ShopKeep’s integrated payment processor.

ShopKeep Pocket™
Mobile app used to view sales in real time from an iPhone, iPod, or Android device.

Sign In
To begin using your register, you must first sign in with your 4-digit code.

Sign Out
Sign out to lock the register or to sign in as a different user.

Split Checks
Move items or divide them from one check to another.

Split Tender
The ability to accept multiple payments, cash, credit card, mobile payment, or a combination on one transaction.

ShopKeep term for an employee.

Stock Items
List of inventory items in BackOffice.

Store Code
ShopKeep generated barcode used for label printing.

Store Name
ShopKeep account name, with no spaces or punctuation.

Store Type
Classification of your business.

Suggested Tip
Set in BackOffice, gives customers suggested gratuity based on percent or dollar amount.

The regular provider of a product, used for inventory purposes in BackOffice.

Supplier Code
Code to reorder from suppliers, used for inventory purposes in BackOffice.


Tax Group
Create a tax group for items that require a different rate from the default tax rate.

Act of processing a transaction at the register.

Paper slips printed by the kitchen printer with item preparation information.

Tips and Signature
Decide whether or not to receive tips and also if the customer signs on paper or on the iPad.

Transaction ID
Unique code that identifies the transaction within the ShopKeep database.

Transactions Table
Found in BackOffice, a list of every sale and return for a specified date range.

Transfer Checks
Move open checks between employees at the register.


Loads the latest version of the software.


Default customer classification.


X Report
Snapshot of what has occurred within the shift to that point.
Z Report
End of day summary printed after the shift is closed.