ShopKeep Glossary

Use this list to learn about ShopKeep terms and click the associated links for more information.

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The online portal that ShopKeep Payments merchants use to view processing statements and reporting.

Account Owner
Another name for Business Owner, the principal user whose email is linked to the ShopKeep account.

To link the ShopKeep register app to BackOffice.

Adjust Inventory
Add to, remove from, or replace the current quantity of inventory items. Adjustments appear on the Adjustment History Report.

Analytics Dashboard
Found in BackOffice, a summary of all register activity for a given date or date range.

App Version
The current version of the ShopKeep register app.

Apple Pay™
Apple’s technology that allows customers to pay at the register with their iPhone.

Assigned Cost
The Cost given to an untracked inventory item.

Auto Signout
A feature that automatically signs staff out of the register after a set amount of time or after every transaction.


The account management portal you can access from any web browser. Add items, check sales, manage staff, and much more.

BackOffice Manager
Any employee who is given BackOffice access.

Basic Item
An Item that is sold individually and does not have any Variants.

Version of the ShopKeep app that is in the final stages of development.

The eCommerce platform that ShopKeep integrates with. BigCommerce allows you to set up a customizable webstore to sell your inventory online.

Bird’s Eye View
The BackOffice landing page. See a live overview of sales, register statuses, and recent news from ShopKeep.

Bulk Management
Add, delete, or modify multiple inventory items, or customers, at once with spreadsheet templates. Click to learn more about importing inventory items and customers via BackOffice.

Business Owner
The principal user whose email address is linked to the ShopKeep account. Also known as Account Owner.


An employee who has access to cashier functions at the register.

A specific subgroup within a department, e.g. Food, Merchandise.

The customer’s order, typically used when the customer is keeping a tab open.

Clock In/Out
When staff record a time punch for the beginning or ending of their shift.

Closing Amount
Amount of cash left in the drawer at the close of a shift.

Control Panel
Menu in the ShopKeep register app that contains cashier and manager functions.

Cost (Inventory)
How much it costs the business to sell an item. Cost reflects in BackOffice reporting as a weighted average.

Customer List
Stores customer contact information and purchases.


To unlink the ShopKeep register app from BackOffice.

General grouping for items. Used for organization, reporting, and ticket printing.

A section of the ShopKeep register app that displays register status information. Everything from network connection status to devices plugged in.

A button in the ShopKeep register app that cancels the current sale/return.


Email Receipt
Customizable receipt emailed to customers that includes social media links and other marketing info.

Europay, MasterCard, and Visa. Refers to the standard created by these companies for processing smart payment “chip cards”.

Export Center
Area of BackOffice that stores exported reports from the past 14 days.


Fallback Printer
A secondary ticket printer that prints a ticket if the primary printer fails.

Force Get Updates
A troubleshooting method that pushes changes made in BackOffice to the register if changes made during a normal Get Updates do not appear.


Get Updates
An option on the Control Panel that syncs changes made in BackOffice to the register.

Gift Cards
Customizable store-valued cards for sale.

Gift Receipt
A sale receipt that contains no pricing information.

Tips left by customers. Credit card gratuity is tracked in reporting.


The full roster of items the business sells and has added to BackOffice.

iPad Button Layout
Refers to the item buttons on the register and the BackOffice page used to manage these buttons.

What the business sells. Items make up a store’s Inventory.

Item with Variants
An Item that is sold in several configurations. e.g. A single t-shirt sold in different colors/sizes.


Represents the total amount of a raw good that is currently tied to items.


An item the business sells that a customer can redeem, like a gift card.

A physical storefront. Link multiple ShopKeep stores together in your Location Settings.


A service ShopKeep integrates with that is used to send marketing emails to customers.

Percent of revenue left after accounting for Costs and Discounts.

Marketing Dashboard
BackOffice dashboard that shows customer growth and email receipt interactions.

Merge Checks
Combine multiple checks into one larger check.

Preset add-ons or choices a customer can select when ordering an item.


What an item is called. This appears on the register app, receipts, and reporting.

Named Discounts
Custom discounts you can set up and use on the ShopKeep register.

Net Sales
Total sales, minus total returns, and minus discounts. This number is found on the Analytics Dashboard as well as some other reports.

Non-Cash Gratuity
Credit card tips left by customers. A Manager can perform a Payout to remove this money from the drawer.

Non-Taxable Sales
Sales where no tax was charged.


Open Checks
Customer orders that have not yet been processed and closed.

Open Priced Item
An item with no set price that allows the cashier to enter the sale price at the register.

Open Shift
Register is ready to run sales.

Opening Amount
The total amount of cash in the drawer at the beginning of the shift.

Operation Type
The type of transaction being performed (sale / return). Term found in the Transactions Table and its exports.

Order Trigger
Low-quantity limit that, when reached, causes an item to appear on the Reorder Report.


Pay In
The action of adding cash to the till during a shift.

The action of removing cash from the till during a shift for business purposes, like purchasing inventory.

Pending Queue
A number on the Diagnostics screen that shows if there is data on the iPad that has not synced to BackOffice.

Point of Sale Specialist
Initial go-to agent who helps you sign up for ShopKeep, purchase hardware, and get credit card processing.

Price Type / Priced
This setting determines how an item’s price is set: in BackOffice, in store at the register, or by unit.


An accounting and bookkeeping service that ShopKeep integrates with.


Raw Good
The materials used to make up inventory items (e.g. flour, eggs, buns).

A record of the items a customer purchased/returned. Receipts can be printed or emailed.

Receipt Number
Unique 19-digit transaction code used to track purchases and perform returns.

Receive Inventory
To add to an item’s quantity and update its cost when you get more in stock.

Recommended Order
The quantity of an item on hand when it is fully stocked. Recommended Order appears on the Reorder Report.

A single iPad running the ShopKeep app.

Register Code
A code used by Staff to clock in/out, sign in, and use the register.

Register License
What ties an iPad register to an account.

Register List
A screen on the Control Panel that shows all registers connected using Serverless Sync™.

Register Manager
An employee who has access to manager functions at the register.

Register Status
A section in the Bird’s Eye View that shows a breakdown of information by register.

Register Status (Item)
Setting in BackOffice used to make an item active or inactive on the register.

Sale reversal.


Safe Drop
A type of Payout used to track cash deposits made from the till into a safe or bank.

Serverless Sync™
ShopKeep technology that allows registers on the same network to share information in real-time.

Section in BackOffice where you can manage your store, register, and integrations.

Shift (Business)
The time between when a shift is open and closed when transactions are processed.

Shift (Time Clock)
The hours an employee works.

Shift Report
An summary of register activity during a shift.

ShopKeep Expert
Person who helps train you on ShopKeep hardware and software through scheduled appointment calls.

ShopKeep Payments™
ShopKeep’s integrated payment processor.

ShopKeep Pocket™
Mobile app used to view sales in real time from an iOS or Android device.

Sign In
To access the register with a 4-digit Register Code.

Sign Out
Sign out to lock the register or to sign in as a different user.

Stock Keeping Unit. ShopKeep generated barcode used for label printing.

Split Checks
To move items from one check to another.

Split Tender
The ability to accept multiple payments for a single transaction.

ShopKeep term for an employee.

Store Code
Another name for SKU. ShopKeep generated barcode used for label printing.

Store Name
ShopKeep account name, with no spaces or punctuation.

Suggested Tip
Set in BackOffice, gives customers suggested gratuity based on percent or dollar amount.

The provider of a product. This is used for inventory purposes in BackOffice.

Supplier Code/ID
Reorder code for an item from a Supplier.


Tax Group
Create a tax group for items that require a different rate from the default tax rate.

Act of finalizing a transaction at the register. Also refers to a customer’s payment method.

Paper slip printed by the kitchen printer with item preparation information.

Ticket Notes
Custom information entered by the cashier that prints on a Ticket.

Time Clock
Area of BackOffice that shows staff clock in/out times and total hours worked.

Tips and Signature
A setting which controls how customers sign and tip for credit sales.

Track Inventory
An item setting that decides whether BackOffice keeps track of the item’s quantity.

Transaction ID
A unique code found on transaction exports that identifies a transaction with the ShopKeep database.

Transactions Table
Found in BackOffice, a list of every sale and return for a specified date range.

Transfer Checks
Move open checks between employees at the register.


Unit Priced Item
An item whose sale price depends on the amount a customer wants. The cashier enters the number of units (lb, oz, ft, etc.) at the register.

To download and install the latest version of the ShopKeep app.


A single SKU within an Item with Variants.

To remove an item from or to completely discard a saved check.


Default customer classification.

Weighted Average Cost
When an item is received, its cost changes to a weighted average of the current and receiving cost. If you do not want to use weighted average cost, follow the steps here to disable the feature.


X Report
Snapshot of what has occurred within the shift to that point.
Z Report
End of day summary printed after the shift is closed.