Add and Remove Register Licenses

Register licenses tie the ShopKeep register app to BackOffice and determine the monthly billing rate. Manage an account’s licenses to add or remove registers as needed.

Manage Licenses

Table of Contents

Manage Licenses

Billing is determined by the number of register licenses on an account, regardless of activated or deactivated status. Simply deleting the app or deactivating a register does NOT remove a license. Learn where to manage your licenses below.

  1. Log into BackOffice as Account Owner.
  2. Click 'Settings', then 'Register Licenses'.

Deactivate a Register

Deactivating a register is the process of separating the ShopKeep app from BackOffice and is the first step in removing a license from an account. Please be aware that this is a multi-step process that involves both BackOffice and iPad access.

iPad

  1. Sign in as a manager.
  2. Tap 'Close Shift' from the Control Panel.
  3. Enter the closing drawer amount and tap 'Close Shift'.
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BackOffice

  1. Log into BackOffice as Account Owner.
  2. Go to Register Licenses.
  3. Change the register's status to 'Inactive' and click 'Update'.
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iPad

  1. Select 'Overview' from the Control Panel and tap 'Deactivate Register'.
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  2. The license is unlinked from the iPad and can be activated on another iPad or removed from the account.

Add and Remove Licenses

Continue below to learn how to add or remove register licenses from an account.

Add a Register License

When you need an additional register, add a license to your account. Be advised that changes to the register license count affect an account’s monthly billing.

  1. In BackOffice, go to Register Licenses.
  2. Tap 'Change Account Settings'.
  3. Adjust the license count and tap 'Update'.
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A pro-rated amount is immediately charged for each new license added. For example, if an account bills $69 on the 30th of the month, adding one license on the 15th charges the account $34.50 for the 15 days remaining until the billing date.

Remove a Register License

When a register’s service is no longer required, remove its license so the account is only billed for the ones needed. Before following the steps below, deactivate the register first.

  1. In BackOffice, go to Register Licenses.
  2. Tap 'Change Account Settings'.
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  3. Adjust the license count and tap 'Update'.
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