BackOffice is where you enter inventory, create a button layout, track sales, access receipts, and download reports. This back-end management tool allows you to control subscriptions, licenses, and other important account information. Check out our FAQ for some answers to common questions that come up when using BackOffice.
Table of Contents
Settings is located on the sidebar and is divided into 3 sections: Store Settings, Register Settings, and Integrations.
Businesses with multiple storefronts often have a separate ShopKeep store for each location. Link stores together so the Business Owner can switch between any BackOffice. Also, create additional locations directly from the Locations menu and assign nicknames for each location, to make them easily distinguishable.
Set your tax rate and create additional tax groups, if needed.
Create named discounts and manage their settings.
Enable optional tenders like check, gift card, coupon, and more.
Turn on Raw Goods to track the individual ingredients or components of your items.
Configure what appears on your ShopKeep barcode labels. Add descriptions or prices to labels.
Manage your register licenses to control how many iPad registers the account can activate.
Manage ticket printing: assign specific departments or categories to print to a ticket printer.
Create your own webstore and sell items online using BigCommerce.
Integrate MailChimp with ShopKeep to send email campaigns out to your customers.
Set up QuickBooks® Integration so shift information syncs daily to QuickBooks.
Only the Business Owner can access every option in the navigation bar. The Business Owner login is the email address the ShopKeep account was created under.
Business Owner Access
Locations, Receipts, Taxes, Discounts, Tenders, Inventory Settings, Label Printing, General, Register Licenses, Hardware, MailChimp, QuickBooks
BackOffice Manager with Register Code
Taxes, Discounts, Tenders, Inventory Settings, Label Printing, General, Hardware, MailChimp, QuickBooks
*User may also view a limited Staff List
Change BackOffice Password
Your password is used for the BackOffice, not the iPad register. Business Owners have full control, while employees with BackOffice access are more limited.
Business Owner Password
Your BackOffice password is linked to the email address used when signing up; follow the instructions below to change/reset it.
- Visit www.shopkeepapp.com.
- Click 'Forgot Your Password?'
- Enter your Store Name and Email Address, then click 'Send'.
- Check your inbox (and spam folder) for the reset email.
- Enter a new password and press 'Reset'.
Employees do not use the password reset page. If an employee forgets their BackOffice login information, the Business Owner must reset it from the Staff List.
Still having issues with BackOffice Settings, check out our Troubleshooting Guide for some solutions!