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Email Receipts

Using emailed receipts helps link customers directly to your Yelp, Facebook, Instagram and Twitter via platforms that support HTML.

Watch our Email Receipts video below:

Email Receipts

Table of Contents

Emailed Receipt Overview

Send an HTML version of receipts to customers displaying your business logo and social media page links.

Click here for a breakdown of an email receipt.

Set up Email Receipts

Set up your email receipts in BackOffice.

  1. Click 'Settings', then 'Receipts'.
  2. Fill in fields for paper receipts first.
  3. Click the 'Email Receipt' tab to begin customizing.

Show off your business logo in emailed receipts!

  1. Tap the 'Choose File' button.

    (Optional) Add a URL to send customers to your website when they click the logo.

  2. Select a file from your computer and tap 'Open'.
  3. Tap the 'Save' button at the bottom of the page.

    To replace a photo, use the Remove this logo link and start steps again or simply start at step 1 and the photo will automatically replace.

Heading and Promotional Message

Add a short greeting or a promotional message to your customers.

  1. Enter text in the Receipt Heading or Promotional Message boxes that will appear on emailed receipts.
  2. Click 'Save' at the bottom of the page.

Banners

Create text or image banners for promotions, events or feature products.

Adding an image:

  1. Select 'Choose File'.
  2. Select a file from your computer and tap 'Open'.
  3. Click 'Save' at the bottom of the page.

Adding text only:

  1. Type your message in the first line.
  2. Click 'Save' at the bottom of the page.

    (Optional) Add a URL to send customers to your website when they click the banner text.

Links to social networks to encourage customers to be more active and spread the word about your business. Once you start emailing receipts, visit the Marketing Dashboard to see how often customers click your links.

  1. Go to one of your social media pages.

    Email receipts support links for Yelp, Facebook, Twitter, and Instagram.

  2. Click the URL at the top of the browser to highlight.
  3. Select 'Edit' from the menu at the top, then 'Copy'. Or right click with your mouse to copy.
  4. Paste the URL into the Email Receipt builder in ShopKeep BackOffice.
  5. Check the 'Show' box to make this the appear on your receipts.
  6. Repeat steps 1-6 for Facebook, Instagram and Twitter.
  7. Click 'Save' at the bottom.

Are you already set up with email receipts but running into issues? Check out our Troubleshooting Guide for solutions to common problems!