Ticket Printing

Often used in restaurants & bars, tickets let your staff know what to prepare. They include the items ordered, modifiers selected, & any notes added by the cashier.

Table of Contents

Hardware Setup

Begin by connecting the SP700 Ticket Printer to your network.

Once connected, visit our Best Practices Guide to learn how to care for the printer.

Set Up a Wifi Network

First, check that there’s WiFi at your location and you can physically access the router. The ticket printer must be plugged into your router; it is not wireless.

If you don’t own a dedicated router for your business, we suggest the supported R7000 Nighthawk.

If the router is inaccessible, consider using the WN2500RP Wireless Range Extender. Keep in mind, a direct connection to the router is always the most reliable solution.

Connect Printer to Router

  1. Plug the power cable into the printer and a power outlet.
  2. Connect an ethernet cable to the printer’s 100/10 BASE port.
  3. Plug the other end into an open port on your router.
  4. Open the printer’s front lid to reveal the ink ribbon tray.
  5. Place and lock the ribbon into place. Then, close the lid.
  6. Open the back cover and load the paper.
  7. Flip the power switch to turn on the printer.
  8. Wait for the READY light to turn solid green.
  9. Connect the ticket printer to ShopKeep.

Connect to ShopKeep

Ticket Printing works by registering your printer in the BackOffice from the iPad, from there you can assign items for kitchen printing.

You can also add a connected ethernet receipt printer to use for ticket printing or as a fallback printer.

  1. Sign in to ShopKeep.
  2. On the Control Panel, tap 'Hardware Setup'
  3. Tap 'Printer Setup'.
  4. Choose 'Add to BackOffice' next to your ticket printer.
  5. Enter a name for the printer and tap 'Add'.
  6. Assign items to the ticket printer.

BackOffice Printer Assignments

Learn how to assign departments/categories to the ticket printer and manage individual printed items.

Departments / Category Assignments

Assign entire departments or categories of items so they print to the ticket printer.

  1. In BackOffice, click 'Settings', then 'Hardware'.
  2. Edit the printer added from the iPad.
  3. Click the 'Assigned To' dropdown menu to select departments and/or categories.

    You can select your ethernet receipt printer as a fallback printer. If the ticket printer fails, the fallback prints the ticket.

  4. Click 'Save' to confirm your changes.
  5. Sign into the iPad as a manager and Get Updates.

Manage Printed Items

Manage ticket printing on the item level to assign or un-assign individual items to the printer.

  1. In BackOffice, click 'Items', then 'Items List'.
  2. Search and choose an item.
  3. Click 'Additional Details'.
  4. Click 'Print to' and select a printer. Click 'OK' to save the changes.
  5. Sign into the iPad as a manager and Get Updates.

Ticket Printing at the Register

Tickets print automatically when you tender a sale or save a check that includes an item that’s assigned to the printer.

  1. Sign in to the register and tap to add an item to the sales screen.
  2. (optional) Tap to add notes to the ticket.
  3. (optional) Use the keyboard to enter some notes. then, tap 'Done'.
  4. Tender the sale or save it as an open check. The ticket prints automatically.

    From a saved check:

    From a tendered sale: