Setup FAQ

View answers to frequently asked questions that arise while setting up ShopKeep hardware, BackOffice settings, and the iPad register.

Table of Contents

Account Setup

Is there a user guide or manual to help me get started?

Visit our Startup Guide for help signing up and getting your account started.

Who can I speak to about setting up a ShopKeep account?

Chat with a POS Specialist to get your account up and running.

Where can I download the ShopKeep register app?

ShopKeep is available for download from the App Store. Visit the Introduction to the iPad article for help downloading ShopKeep.

How do I activate my register?

After downloading ShopKeep, open the app and tap Activate Your Register. For step-by-step activation help, visit the Activate & Sign In article.

How can I add additional registers?

Add more register licenses in BackOffice to activate additional registers.

How can I add employees?

Add employees from the Staff List in BackOffice.

How can I manage what my employees have access to?

Visit the Staff List to manage employee access to the register and BackO.

How can I set up my account to accept credit cards?

Visit the Credit Card Processing article to learn how to set up your account to accept credit cards.

How can I set up my account to accept gift cards?

Contact us to set up your ShopKeep account for gift card processing.

How can I send my ShopKeep reporting data to QuickBooks?

Link your QuickBooks account in BackOffice. ShopKeep offers a direct integration with QuickBooks Online.

I have 2 registers. Can I view checks on both?

Sure. Set up Serverless Sync™ to keep all registers in sync.

How can I set up my register to accept tips?

Set tip preferences in your BackOffice Receipt Settings under the Paper Receipt. Customers can leave tips only on credit transactions.

Can I change how customers sign for credit card sales?

Yes, set signature preferences in your BackOffice Receipt Settings under the Paper Receipt. Customers can sign on the iPad’s screen or on a paper receipt.

Can I add tenders (gift cards, checks, etc.)?

Yes. Enable tenders from the tender settings menu in BackOffice.

Can I set up a customer list?

Yes. Add customers to the Customer List at the register, in BackOffice, or with Bulk Management to begin emailing receipts, tracking purchase history, and more.

What is MailChimp?

MailChimp is a marketing tool used to send mass emails to customers. With ShopKeep’s MailChimp integration, customers on your Customer List sync directly to MailChimp.

Item Setup

How do I add items?

Go to the Items List in BackOffice to add items. For large inventory lists, try importing from a spreadsheet.

How do I create Items with Variants?

Follow the steps in the Adding an Item with Variants guide to learn how to create Items with Variants.

Should I use modifiers or variants for an item?

When deciding whether to use Basic Items with Modifiers or Items with Variants, visit our Variants vs. Modifiers article to determine which is best for your items.

Can I create open priced items?

Yes, visit the Open Priced Items article to learn how to create this type of item.

How can I add buttons to the button layout?

You can add buttons to the button layout in BackOffice from the iPad Button Layout page.

Can I create more than one button for one item?

No, there can only be one button per item.

Can I move or remove buttons from the layout?

Sure. Click & drag buttons to move them around. Move a button to the item list to remove it from the layout.

How can I add modifiers?

Select an item on the Items List and click Modifiers. Visit the Modifiers article for step-by-step instructions.

What are Raw Goods?

Raw goods are the ingredients that make up inventory items (e.g. flour, eggs, etc).

Hardware Setup

How can I find out what hardware is compatible with ShopKeep?

Visit the ShopKeep Store or ShopKeep Support to see what hardware we support.

How can I purchase hardware?

Purchase hardware directly from the ShopKeep Store. Contact us if you have any questions.

How do I set up my credit card reader?

Visit our Hardware support page to find setup steps for your specific reader.

How do I set up my receipt printer or ticket printer?

Setup steps will vary depending on which model printer you have. Visit our Hardware support page and find your printer for detailed setup help.

How do I set up my label printer?

Follow the DYMO LabelWriter Setup guide to learn how to set up your DYMO label printer.

Is there anyone available to help me set up my hardware?

Yes, contact us and we’ll help you get set up.