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Best Practices for Printers & Cash Drawers

This guide is designed to help you take care of and get the most out of your printer and cash drawer.

Table of Contents

Printers

TSP100 & TSP650II Receipt Printers

All Printers

  1. Set up your printer away from heat, moisture, dust, and direct sunlight on a secure, level surface.
  2. These printers require thermal paper.

    Other paper types can cause jams and potentially damage.

  3. Ensure the paper is loaded properly to print on the thermal side.

    Thermal paper only prints on one side.

  4. Use the optional splash cover to prevent foreign objects and spills from damaging the printer.
  5. If objects (like coins or paper debris) enter the printer, turn the printer off and unplug it from the AC outlet before attempting to remove.
  6. Do not lift the cover while printing.
  7. To avoid paper jams, feed the paper at least 1mm before printing.
  8. Never touch the printer’s thermal head when clearing a paper jam.

    Doing this can make it dirty and degrade the print quality.

  9. Do Not touch the paper roll when the printer is printing, feeding, or cutting paper.

    This can cause a jam.

  10. Do not operate the printer in humid conditions like a hot kitchen.
  11. Keep the printer clear of devices like microwaves that can obstruct Wi-Fi or Bluetooth signals.
  12. Unplug the printer from power when not using it for prolonged periods.

Ethernet Printers

Here are some additional tips for using the ethernet models of the TSP100 and TSP650II printers.

  1. Connecting an ethernet printer requires direct access to a router, so set the printer up near the router.

SP700 Ticket Printer

Use the SP700 Ticket Printer for printing tickets in coarse kitchen environments.

  1. There are two different types of impact paper available for the SP700: one and two ply paper.
  2. The SP700 uses an ink ribbon.

    If tickets begin printing faintly, you may need to purchase a new ribbon.

  3. Avoid dusty environments with the ticket printer.
  4. Turn off and unplug the printer before removing any paper jams.
  5. If objects (like coins or paper debris) enter the printer, turn the printer off and unplug it from the AC outlet before attempting to remove.
  6. Keep the printer clear of devices like microwaves that may obstruct Wi-Fi or Bluetooth signals.
  7. To clean the outside of the printer, lightly dampen a cloth with water, a little detergent, or alcohol.

    Never allow liquid to fall inside the printer.

  8. Every six months, turn the printer off and remove dust from the thermal head and inside of the printer.
  9. Unplug the printer from power when not using it for prolonged periods.

DYMO LabelWriter 450

Keep your DYMO LabelWriter printing by following along with the guide below!

  1. The supported printer is the DYMO LabelWriter 450.
  2. No need to use the included CD.

    Just follow our setup. We recommend using Firefox to print labels.

  3. Use only DYMO branded labels with the label printer.
  4. Before cleaning the printer, disconnect it from power and remove the power cord.
  5. Clean the outside of the printer with a lint-free cloth or diluted glass cleaner, but be sure the cleaner does not contain ammonia.

    You may also use a small, soft brush like a toothbrush.

  6. Remove the label roll and clean underneath with a small brush, sweeping away any paper dust.
  7. Load labels only after connecting the power cable.
  8. Periodically clean the label path using the LabelWriter cleaning card.

Cash Drawers

Use the following section to learn how to take the best care of your APG Cash Drawer!

  1. Place the cash drawer on a sturdy and level surface.
  2. To reduce stress on the drawer, switch tills when the drawer becomes too full.
  3. Keep the drawer sides clean and lubricated. Use a dry, lint free cloth to wipe any built up dirt or debris from the tracks and wheels.

    DO NOT use water or any type of liquid cleaner.

  4. The drawer must be connected to a receipt printer for it to open during cash sales or for a No Sale.
  5. DO NOT force the drawer open when using the included keys to open it.
  6. Replacement drawer keys are available for purchase from our store

Do you have more questions? Check out our Printer and Cash Drawer FAQ!

Are you running into issues while using a printer or cash drawer? Check out our Printer Troubleshooting Guide and Cash Drawer Troubleshooting Guide for solutions to common problems.