Best Practices for Printers and Cash Drawers

This guide is designed to help you take the best care and get the most out of your ShopKeep hardware.

Table of Contents


TSP100 Ethernet Printer & TSP650II Bluetooth and Ethernet Printers


All Printers

  • Place your printer away from heat, moisture, dust and direct sunlight on a secure, level surface.
  • This printer requires thermal receipt printer paper. Paper types other than thermal can cause paper jams and potentially damage the printer.
  • Thermal paper can only print on one side. Be sure that the paper is inserted to properly print on the thermal side.
  • Use the optional splash cover to prevent foreign objects from entering your printer.
  • If objects (such as coins and paper debris) enter the inside of the printer, turn the power switch off and disconnect the power cord from the AC outlet before attempting to remove.
  • Do not lift cover while printing.
  • To avoid paper jams, feed the paper at least 1mm before printing.
  • Do not touch the thermal head of your printer with your hands or any other objects, when clearing paper jams. Doing so may make it dirty, and causing a decrease the printing quality.
  • Do not touch the paper roll when the printer is printing, feeding or cutting paper. This can cause a paper jam.
  • Do not operate the printer in humid conditions, as in a hot kitchen.
  • Keep your printer clear of devices, such as microwaves, that may obstruct wi-fi or bluetooth signals.
  • Unplug your printer from power when it will not be used during prolonged periods.

Ethernet Printers

The TSP100 Ethernet Printer and TSP650II Ethernet Printer are great solutions for printing receipts as well as kitchen tickets!

  • Direct access to your router is needed to connect the printers properly with your iPad, so it’s best to keep them close by.

SP700 Ticket Printer

Use the SP700 Ticket Printer for printing tickets in coarse kitchen environments.

Hand Pulling Receipt from Star Micronics Printer
  • There are two different types of impact paper available for the ticket printer, either one and two ply paper.
  • Impact printers require printer ribbons, if you notice your receipts becoming faint, you may need to purchase a new ribbon.
  • Avoid dusty environments with your ticket printer.
  • Turn off and unplug printer before removing any paper jams.
  • If objects, such as coins and paper clips, etc. enter the printer, turn off the printer, and unplug it from the AC outlet before attempting to remove.
  • Keep your printer clear of devices, such as microwaves, that may obstruct wi-fi or bluetooth signals.
  • To clean the exterior of the printer, use a lightly dampened cloth with either water, a little detergent or alcohol, but do not allow any liquid to fall inside the printer.
  • Every six months, clean your printer by removing paper dust from inside the printer and the thermal head surface. Be sure to turn the printer off before attempting.
  • Unplug your printer from power when it will not be used for prolonged periods.

DYMO LabelWriter 450

Keep your DYMO LabelWriter printing by following along with the guide below!

  • The supported printers are the DYMO LabelWriter 450 and DYMO LabelWriter 450 Turbo.
  • No need to use the included CD, just download our software directly from our support site. We recommend using either Safari or Firefox when printing your labels.
  • Use only DYMO branded labels with your label printer.
  • Before cleaning your printer, disconnect from power and remove the power cord.
  • Clean the exterior of your printer by using a lint-free cloth or diluted glass cleaner, detergent or isopropyl alcohol. Be sure that the cleaner does not contain ammonia. You may also use a small, soft brush, such as a toothbrush.
  • Use a small brush to sweep away paper dust from the inside of the printer, removing your paper roll and cleaning underneath.
  • Reload your labels after you’ve reconnected your power cord.
  • Periodically, clean the label path using the LabelWriter cleaning card.

Cash Drawers

Cash Drawers

Use the following section to learn how to take the best care of your Standard and Heavy Duty APG Cash Drawers!

ShopKeep POS Cash Drawer Bills Coins
  • Place your cash drawer on a sturdy and level surface.
  • You may switch your tills if the drawer becomes too full to reduce stress on the drawer.
  • Keep your drawer sides clean and lubricated. Use a dry, lint free cloth, wipe any accumulated dirt or debris, from the tracks and on the wheels. DO NOT use water or any type of liquid cleaner.
  • Your cash drawer must be connected to your printer for the drawer to open during cash sales or by tapping No Sale on your register.
  • You can also open your drawer by using the included keys. DO NOT force your drawer open. Replacement keys are available for purchase on our website.