Best Practices for Printers & Cash Drawers

This guide is designed to help you take care of and get the most out of your printer and cash drawer. Are you running into issues while using a printer or cash drawer? Check out our Printer Troubleshooting Guide and Cash Drawer Troubleshooting Guide for solutions to common problems.

Table of Contents

Printers

TSP100 & TSP650II Receipt Printers

All Printers

  • Set up your printer away from heat, moisture, dust, and direct sunlight on a secure, level surface.
  • These printers require thermal paper. Other paper types can cause jams and potentially damage.
  • Thermal paper only prints on one side. Ensure the paper is loaded properly to print on the thermal side.
  • Use the optional splash cover to prevent foreign objects and spills from damaging the printer.
  • If objects (like coins or paper debris) enter the printer, turn the printer off and unplug it from the AC outlet before attempting to remove.
  • Do not lift the cover while printing.
  • To avoid paper jams, feed the paper at least 1mm before printing.
  • Never touch the printer’s thermal head when clearing a paper jam. Doing this can make it dirty and degrade the print quality.
  • Do not touch the paper roll when the printer is printing, feeding, or cutting paper. This can cause a jam.
  • Do not operate the printer in humid conditions like a hot kitchen.
  • Keep the printer clear of devices like microwaves that can obstruct Wi-Fi or Bluetooth signals.
  • Unplug the printer from power when not using it for prolonged periods.
  • Ethernet Printers

    Here are some additional tips for using the ethernet models of the TSP100 and TSP650II printers.

  • Connecting an ethernet printer requires direct access to a router, so set the printer up near the router.
  • SP700 Ticket Printer

    Use the SP700 Ticket Printer for printing tickets in coarse kitchen environments.

  • There are two different types of impact paper available for the SP700: one and two ply paper.
  • The SP700 uses an ink ribbon. If tickets begin printing faintly, you may need to purchase a new ribbon.
  • Avoid dusty environments with the ticket printer.
  • Turn off and unplug the printer before removing any paper jams.
  • If objects (like coins or paper debris) enter the printer, turn the printer off and unplug it from the AC outlet before attempting to remove.
  • Keep the printer clear of devices like microwaves that may obstruct Wi-Fi or Bluetooth signals.
  • To clean the outside of the printer, lightly dampen a cloth with water, a little detergent, or alcohol. Never allow liquid to fall inside the printer.
  • Every six months, turn the printer off and remove dust from the thermal head and inside of the printer.
  • Unplug the printer from power when not using it for prolonged periods.
  • DYMO LabelWriter 450

    Keep your DYMO LabelWriter printing by following along with the guide below!

  • The supported printer is the DYMO LabelWriter 450.
  • No need to use the included CD, just follow our setup. We recommend using Firefox to print labels.
  • Use only DYMO branded labels with the label printer.
  • Before cleaning the printer, disconnect it from power and remove the power cord.
  • Clean the outside of the printer with a lint-free cloth or diluted glass cleaner, but be sure the cleaner does not contain ammonia. You may also use a small, soft brush like a toothbrush.
  • Remove the label roll and clean underneath with a small brush, sweeping away any paper dust.
  • Load labels only after connecting the power cable.
  • Periodically clean the label path using the LabelWriter cleaning card.
  • Cash Drawers

    Use the following section to learn how to take the best care of your APG Cash Drawer!

  • Place the cash drawer on a sturdy and level surface.
  • To reduce stress on the drawer, switch tills when the drawer becomes too full.
  • Keep the drawer sides clean and lubricated. Use a dry, lint free cloth to wipe any built up dirt or debris from the tracks and wheels. DO NOT use water or any type of liquid cleaner.
  • The drawer must be connected to a receipt printer for it to open during cash sales or for a No Sale.
  • DO NOT force the drawer open when using the included keys to open it.
  • Replacement drawer keys are available for purchase from our store.
  • Do you have more questions? Check out our Printer and Cash Drawer FAQ!