To improve your experience, we’d love your feedback on how and why you use the Support Site!

TAKE THE SHOPKEEP SUPPORT SITE SURVEY NOW>>

Bluetooth Receipt Printer Setup

Pair the 650II Bluetooth receipt printer wirelessly with an iPad to get started printing receipts. Connect a cash drawer to the printer so it pops open automatically when a cash transaction is run.

Bluetooth Printer Setup

Table of Contents

In the Box

Here’s what you should see upon receiving your tsp 650II Bluetooth receipt printer.

  • Bluetooth Receipt Printer
  • Power Supply (two cables)
  • Thermal Paper test roll (no ink required)
  • Manuals
  • Installation CD (not needed with ShopKeep)
  • Foam Packaging
  • Inserts for Alternate Paper Widths (not needed with ShopKeep)
  • Setup

    Follow along below to properly setup and pair your printer with the iPad, connect your cash drawer, and connect your printer in ShopKeep.

    WiFi Network

  • Although Bluetooth printers don’t directly require a WiFi connection, WiFi is still required by the iPad to successfully run credit card transactions and keep ShopKeep synced with BackOffice.
  • Network setups can vary depending on the business owner’s needs, but most Internet Service Providers (ISP) provide modem/router combo boxes instead of a stand-alone modem and router. These combo boxes can be converted to “bridge mode” to become the modem and can be connected to a separate stand-alone router, like the Netgear Nighthawk Router.
  • Check out our Best Practices for Network Setup article for more tips on optimizing your network for use with ShopKeep. Once you’ve established your wireless network, pair your printer with the iPad.
  • Pair the Printer

    Bluetooth devices do not connect to the iPad through WiFi so they must be paired to the device in the iPad Settings in order to communicate with the iPad.
    1. Plug the power cable into the right most port on the back of the printer.
    2. Pull back the switch to open the cover, load the paper, and close the cover.

      Paper must be loaded underhand (paper feeding from underneath the roll) as shown below.

    3. Plug the power cable into an outlet and flip the power switch to turn on the printer.
    4. Hold the PAIR button for 5-10 seconds until the green LED light blinks. Then, release.
    5. On the iPad, open Settings and tap ‘Bluetooth’.
    6. If Bluetooth is off, toggle the switch to turn it on (GREEN).
    7. Under ‘Other Devices’, tap ‘Star Micronics’ and wait for its status to change to ‘Connected’.

      The printer’s indicator light should turn solid blue when successfully connected and paired.

      Click to Enlarge

    Connect the Cash Drawer

    Connecting the cash drawer to the receipt printer takes just a couple quick steps.

    1. Plug the cash drawer cable (small head) into the printer’s DK port.
    2. Plug the other end (larger head) into the bottom of the cash drawer.

    After pairing with the iPad, let’s connect the printer to ShopKeep so receipts can be sent to the printer.

    1. In ShopKeep, choose ‘Hardware Setup’ from the Control Panel.
    2. Tap ‘Printer Setup’.
    3. When the printer appears under ‘Receipt Printers’, tap the switch to toggle it on.

      Switches can be toggled ‘on’ or ‘off’ at each register to change which printer is connected to which register.

      Click to Enlarge
    4. (Optional) Tap ‘Test Print’ to confirm that the printer is ready and working.

    Do you have more questions? Check out our Bluetooth Printer FAQ.

    Are you already set up but running into issues? Check out our Troubleshooting Guide for solutions to common problems.