iPP320 Ethernet Credit Card Reader Setup
The Ingenico iPP320 card reader is capable of processing swiped, contactless, and EMV payments. Currently, ShopKeep doesn’t support EMV chip cards, but that functionality is coming soon.
You must be running ShopKeep v2.7.0 or above to use this reader. If necessary, update ShopKeep before proceeding.
Check out our iPP320 setup video below:
Table of Contents
In the Box
The iPP320 ships with a connection cable, power adapter, and three small screws.
First Time Setup
There are two parts to iPP320 setup: connect it to a network and set it up in ShopKeep.
1. Connect to Your Network
Plug the card reader into your router so it can communicate with ShopKeep over the Wi-Fi network.
- Pull up on the handle of the connection cable.
- Plug it into the port on the bottom of the reader.
- Use 2 of the included screws to secure the cable in place.
- Push the handle down so it’s level with the bottom.
- Tighten the last screw to secure the back cover.
- Plug the connection cable into a numbered port on your router.
The connection cable is roughly 3 feet long. Purchase our optional Extender Pack to lengthen its reach.
- Plug the power adapter into the connection cable and the other end into a wall outlet.
The reader automatically boots up and can be left powered on indefinitely.
2. Connect to ShopKeep
Link the iPP320 with ShopKeep after connecting it to your router to use it. Make sure the iPad is joined to the same Wi-Fi network as the reader before continuing.
- In ShopKeep, select Hardware Setup on the Control Panel.
- Tap 'Card Readers'.
- Tap 'iPP320' to connect.
If you have multiple readers, ShopKeep displays the serial number of each one it detects.
- (optional) If prompted, tap ‘OK’ and allow the reader to reboot.
Wait until the credit card reader displays the “ShopKeep” screen.
- The reader is ready to use when iPP320 reappears with a green check mark.
Tap another reader (like the iCMP) to change which ShopKeep is connected to.
- (optional) Run a sale transaction to make sure everything works.
With setup complete, visit out best practices guide to learn how to take care of the iPP320.
Customer Facing Display
The iPP320 displays information about the transaction as the cashier rings it up. Customers see items as they are added to the sale with discount, tax, and payment totals updated in real-time.
Update the ShopKeep app to v2.8.8 or above to use this feature. Open a new shift, tap ‘OK’, and wait for the iPP320 to reboot.
The credit card reader’s screen changes as the cashier moves through a sale. See what the customer sees at each step along the way.
The iPP320 shows the last item added or edited along with its quantity and modifiers.
Item Removed means the cashier deleted that item from the sale.
Customers see their total with a message to swipe/tap a card when the cashier tenders a sale to Credit.
For non-credit tenders, the reader displays discounts, tax, and total due.
This screen also appears for returns & when switching to a saved check.
If the cashier selects Split Tender, the total for each payment method appears as the cashier tenders it.
The customer facing display feature is enabled by default, but you can toggle it off / on as desired.
- In BackOffice, tap 'Settings' and 'General'.
- Uncheck the box to disable the display and click 'Save'.
If the box is already unchecked, check it to enable the display.
- Get Updates on the register to apply the change.
Disconnecting the Reader
The iPP320 can only be connected to one register at a time. Need to pair it with a different register? Disconnect the reader and set it up on the other iPad.
- Select 'Hardware Setup' from the Control Panel.
- Choose 'Card Readers'.
- Tap 'Disconnect'.