iPP320 Ethernet Credit Card Reader Setup

The Ingenico iPP320 card reader processes swiped, contactless, and EMV payments. Currently, ShopKeep doesn’t support EMV, but that functionality is coming soon.

You must be running ShopKeep v2.7.0 or above to use this reader. If necessary, update ShopKeep before proceeding.

Check out our iPP320 setup video below:

Table of Contents

In the Box

The iPP320 ships with a connection cable, power adapter, and three small screws.

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First Time Setup

Setup is quick and easy. Once complete, visit our best practices guide to learn how to care for the reader.

1. Connect to Your Network

First, connect the reader to your router. Then, plug it in to power.

1 Pull up on the handle of the connection cable.

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2 Plug it into the port on the bottom of the reader.

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3 Use 2 of the included screws to secure the cable in place.

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4 Push the handle down so it’s level with the bottom.

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5 Tighten the last screw to secure the back cover.

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6 Plug the connection cable into a numbered port on your router.

The connection cable is roughly 3 feet long. Purchase our optional Extender Pack to lengthen its reach.

7 Plug the power adapter into the connection cable and the other end into a wall outlet.

The reader automatically boots up and can be left powered on indefinitely.

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2. Connect to ShopKeep

Configure ShopKeep to use the iPP320 as your primary card reader. Before continuing, check that the iPad is connected to the same WiFi network that your iPP320 is plugged in to.

1 Open ShopKeep and sign in.

2 From the Control Panel, select Hardware Setup.

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3 Choose Card Readers.

4 Tap on iPP 320 to connect.

ShopKeep displays the serial number of each detected reader.

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5 (optional) If prompted, tap ‘OK’ and wait for the reader to reboot.

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6 The reader is ready to use when iPP 320 reappears with a green check mark.

Tap another detected reader (like the iCMP) to change which one ShopKeep uses.

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Customer Facing Display

The iPP320 displays information about the transaction as the cashier rings it up. Customers see items as they are added to the sale with discount, tax, and payment totals updated in real-time.

Update the ShopKeep app to v2.8.8 or above to use this feature. Open a new shift, tap ‘OK’, and wait for the iPP320 to reboot.

Display Features

The credit card reader’s screen changes as the cashier moves through a sale. See what the customer sees at each step along the way.

The iPP320 shows the last item added or edited along with its quantity and modifiers.

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Item Removed means the cashier deleted that item from the sale.

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Customers see their total with a message to swipe/tap a card when the cashier tenders a sale to Credit.

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For non-credit tenders, the reader displays discounts, tax, and total due.

This screen also appears for returns & when switching to a saved check.

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If the cashier selects Split Tender, the total for each payment method appears as the cashier tenders it.

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Display Settings

The customer facing display feature is enabled by default, but you can toggle it off/on as desired.

1 In BackOffice, tap Settings and General.

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2 Uncheck the box to disable the display and click Save.

If the box is already unchecked, check it to enable the display.

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3 Get Updates on the register to apply the change.

Disconnecting the Reader

The iPP320 can only be connected to one register at a time. Need to pair it with a different register? Disconnect the reader and set it up on the other iPad.

1 Select Hardware Setup from the Control Panel.

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2 Choose Card Readers.

3 Tap Disconnect.

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