iPP320 Ethernet Credit Card Reader Setup

The Ingenico iPP320 processes swiped, EMV, and Apple Pay payments over Wi-Fi while plugged directly into your router. Follow this guide to set up the card reader and use it at the register. Are you already set up but running into issues? Check out our Troubleshooting Guide for solutions to common problems!

Check out our iPP320 Setup video below:

iPP320 Credit Card Reader Setup

Table of Contents

In the Box

The iPP320 ethernet card reader ships with a connection cable, power adapter, and three small screws.

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Card Reader Hardware Setup

Before setup, make sure you have Wi-Fi at your location to be able to set up the iPP320 hardware to communicate with the ShopKeep app.

  1. Pull up on the connection cable's handle.
  2. Plug the connection cable into the port on the bottom of the reader.
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  3. Use 2 of the included screws to secure the cable in place.
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  4. Push the handle down.
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  5. Use the remaining screw to secure the back cover.
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  6. Plug the other end of the connection cable into an open, numbered port on your router.

    The cable is roughly 3 feet long. Use an Extender Pack to lengthen its reach, if necessary.

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  7. Plug the power adapter into the connection cable and the other end of the adapter into a power outlet.
  8. The iPP320 automatically boots up and displays 'ShopKeep'.
  9. Follow the steps below to connect the card reader with ShopKeep.

Connect with ShopKeep

Set up the iPP320 in ShopKeep to start using it at the register. The card reader can connect to and be used with only one register at a time.

Make sure the iPad is joined to the same Wi-Fi network that the reader is plugged into before continuing.

  1. In ShopKeep, select 'Hardware Setup' on the Control Panel.
  2. Tap 'Card Readers'.
  3. Tap 'iPP320' to connect.
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  4. If prompted, tap ‘OK’ and allow the reader to reboot.

    Then wait until the credit card reader displays ‘ShopKeep’.

  5. Setup is complete when a green check mark appears next to the iPP320 in ShopKeep.
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Visit our Best Practices for Credit Card Readers guide to learn how to care for the iPP320.

Customer Facing Display

The iPP320 also acts as a customer facing display to show transaction details as a cashier uses the register. Learn below about the customer facing display’s features and how to toggle the display off or on.

Update ShopKeep to v2.8.8 or above to use this feature. After updating, open a new shift, tap ‘OK’, and wait for the iPP320 to reboot.

Display Features

View below what your customer sees each step along the way as the cashier moves through a sale.

The iPP320 shows the last item added or edited along with its quantity and modifiers.

‘Item Removed’ indicates the cashier deleted that item from the sale.

When the cashier tenders a sale to Credit, customers see their total and a message to swipe/tap/insert a card.

For non-credit tenders, the reader displays discounts, tax, and total due.
This screen also appears for returns and saved checks.

If the cashier selects Split Tender, each payment’s total appears as the cashier tenders it.

Display Settings

The customer facing display feature is enabled by default, but you can toggle it off / on as desired.

  1. In BackOffice, click 'Settings' and select 'General'.
  2. To disable the display, uncheck the 'Enable' box and click 'Save'.

    To enable the display, re-check the box.

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  3. Get updates on the register to apply the change.

Accepting Credit Cards

The iPP320 supports a few different types of credit payments. Follow the steps below to learn how to accept swiped credit cards, EMV chip cards, and Apple Pay.

Swipe

When a customer has a card with only a magnetic stripe, process a swiped credit card sale.

  1. Ring up a transaction as normal and select 'Credit'.
  2. With the card stripe facing the reader, swipe the card through the slot on the right side of the iPP320.
  3. Wait for payment to be approved and continue closing the transaction as normal.

Visit the Accepting Credit Cards article for a full walkthrough.

EMV

If a customer has a chip card, run an EMV transaction.

EMV is currently available to merchants who signed up for ShopKeep on or after Jan 24, 2017, process credit cards with ShopKeep Payments, and use an eligible EMV reader.

We will be rolling EMV out to eligible pre-Jan 24, 2017 merchants soon. Stay tuned for more details.

  1. Ring up a transaction as normal and select 'Credit'.
  2. Wait for the iPad and iPP320 to prompt for insertion of the card.
  3. Insert the card into the bottom of the iPP320 (chip end first).
  4. Once the reader's screen indicates the sale is approved, remove the card.
  5. Continue closing the transaction as normal.

Visit the ShopKeep and EMV article for a complete walkthrough.

Apple Pay

For customers who want to pay with their iPhone, use Apple Pay. Visit the ShopKeep and Apple Pay article for more information on using Apple Pay.

  1. Ring up a transaction as normal and select 'Credit'.
  2. The customer holds their iPhone within 1" of the reader while touching the home button on their phone.
  3. The iPhone will automatically open Apple Wallet.
  4. The customer waits for a slight vibration, a check mark, and a beep, indicating payment confirmation.
  5. Wait for payment to be approved and continue closing the transaction as normal.

Do you have more questions? Check out our FAQ!