Often used in restaurants and bars, tickets tell staff what to prepare for an order. Tickets include the items ordered, modifiers selected, guest count entered, and any special notes added by the cashier. Learn how to set up your Star Micronics SP700 Ethernet Kitchen/Ticket Printer, assign items to it, and print or reprint tickets at the register.
Setting up an Epson TM-U220B Kitchen/Ticket Printer? Visit this article instead.
Watch our setup video below:
Table of Contents
In the Box
The SP700 Ethernet Ticket Printer ships with all of the parts listed below.
Insert for alternate paper widths (not used with Lightspeed Retail)
Printer Hardware Setup
Connect the printer directly to your router so it can interact with the register over the existing Wi-Fi network. Once set up, the printer can be connected to Lightspeed Retail for use at the register.
You must have Wi-Fi at the location and access to the router to set up this printer. The printer must be plugged into a router via ethernet cable to connect with the register.
Connect the power cable to the printer and plug the other end into a power outlet.
Connect an ethernet cable to the printer port labeled ‘100/10 BASE’.
An ethernet cable is not included with the printer and must be purchased separately.
If your printer looks different than ours above, you may have an Epson ticket printer. Visit our Epson TM-U220B article for help setting up your printer.
Plug the other end of the ethernet cable into an open numbered port on the router.
Open the printer’s front lid to reveal the ink ribbon tray.
Insert the ink ribbon, press down to lock it in place, and close the lid.
Push the lever to open the back cover, load the paper so it feeds up from the bottom of the roll, and close the cover on the paper.
Purchase additional rolls of 1-ply or 2-ply bond paper from the Lightspeed Store. Thermal paper is not compatible with this printer.
Flip the power switch to turn on the printer.
Wait for the POWER light to turn solid green.
If the POWER light is flashing or the ERROR light is on, visit our troubleshooting guide for help.
Follow the steps below to connect the printer to Lightspeed Retail.
(Optional) Repeat steps 3 - 5 to connect an ethernet receipt printer for use as a ticket or fallback printer.
BackOffice Printer Assignments
In BackOffice, learn how to assign groups of items to a printer for ticket printing, manage ticket printing on the individual item level, and set up a fallback printer to print tickets if the primary ticket printer fails.
Printer Group Setup
Printer groups enable you to manage which items print to each ticket printer. Select entire departments or categories of items and assign them to one, or multiple, printers.
In BackOffice, click ‘Settings’ and select ‘Printers’.
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Click ‘Add New’ and select ‘Printer Group’.
Or select an existing printer group to edit the items or printers assigned to it.
In the Retail POS (S-Series) app for iOS, tap ‘Manage Items’ on the Main Menu. For the Retail POS (S-Series) app for Android, tap ‘Setup’ on the register menu, then select ‘Manage Items’.
Get updates on the iOS or Android register to sync the changes to the register.
If you receive an error while getting updates, visit our troubleshooting guide for help.
Set a Fallback Printer
If a ticket printer fails to print, you can set another ticket printer or a receipt printer as a fallback that will print the ticket. Assign an optional fallback printer to each ticket printer in the event a ticket printer fails.
In BackOffice, click ‘Settings’ and select ‘Printers’.
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Select a ticket printer from the 'Printers' list.
Click to Enlarge
Choose a ‘Fallback Printer’ from the drop-down.
Select another ticket printer or an ethernet receipt printer to use as the fallback.
Get updates on the iOS or Android register to sync the changes to the register.
If you receive an error while getting updates, visit our troubleshooting guide for help.
Ticket Printing at the Register
Tickets print automatically when a cashier saves or tenders a sale containing items assigned to a printer group. The cashier can also enter notes that will print on the ticket. If needed, tickets can be resent to the kitchen using the reprint feature.
Tickets also automatically print for online orders received at the register. Visit our Lightspeed eCom (E): Online Ordering article to learn more about ticket printing for online orders.
At the register, add a printer group item to a sale.
(Optional) Add notes that will print on the ticket.
aTap ‘Add ticket notes’ (iOS), or swipe right across the item and tap ‘Note’ (Android).
If your printer looks different than ours above, you may have an Epson ticket printer. Visit our Epson TM-U220B article for help setting up your printer.
