Using the Verifone VX 520 Terminal

From sales to refunds, learn to use some basic functions of the Verifone credit card terminal.

IMPORTANT: This ShopKeep Payments device is an external device and does not integrate with ShopKeep. This device is only available to ShopKeep Payments merchants. For device setup please see our support article HERE.

Table of Contents

Run a Sale

Charge a customer’s credit card using the magnetic strip reader, EMV chip card reader, or the built-in support for contactless payments (e.g. Apple Pay).

  1. Press 'F2' for 'Sale'.
  2. Enter the total sale amount and push the green enter button.
  3. Press 'F1' to confirm the sale total.
  4. Swipe a card with a magnetic strip, insert an EMV chip card, or hold an NFC card/device near the terminal.
  5. Press the green button to dismiss the 'Return Terminal to Clerk' screen.
  6. Wait for the business copy of the receipt to automatically print.
  7. Press 'F1' to print a customer receipt copy or 'F2' for no receipt.
  8. If using the ShopKeep app, run a sale, tap 'More', and use 'External Credit'.

    To enable these tender options and more, visit our support article here.

Perform a Void

Void a sale to cancel it before it shows up on a customer’s credit statement. Only sales from the current open batch can be voided; for all other transactions, process a refund.

  1. Press 'F4' for 'Void'.
  2. Press 'F2' to search for a transaction.

    Or, ‘F1’ to void the last transaction run.

  3. Press 'F2' to search by a card’s last 4 digits.
  4. Enter the last 4 digits of the credit card used for the sale and push the green enter button.
  5. Verify the sale amount and press 'F1' to void.

    If multiple sales were processed using the same card, use ‘F3’ to go to the next one.

  6. Wait for the business copy of the receipt to automatically print.
  7. Press 'F1' to print a customer receipt copy or 'F2' for no receipt.
  8. If using the ShopKeep app, perform a return, tap 'More', and select 'External Credit'.

    To enable these tender options and more, visit our support article here.

Process a Refund

Refund a transaction to return funds to a customer’s card. If the sale being refunded happened during the current open batch, void it instead.

  1. Press 'F3' for 'Refund'.
  2. Enter the total refund amount and push the green enter button.
  3. Press 'F1' to confirm the refund total.
  4. Swipe a card with a magnetic strip, insert an EMV chip card, or hold an NFC card/device near the terminal.
  5. Press the green button to dismiss the 'Return Terminal to Clerk' screen.
  6. Wait for the business copy of the receipt to automatically print.
  7. Press F1 to print a customer receipt or F2 for no receipt.
  8. If using the ShopKeep app, perform a return, tap 'More', and select 'External Credit' or 'External Debit'.

    To enable these tender options and more, visit our support article here.

Settle a Batch

Most accounts are configured to batch out automatically, but can also be closed manually if desired.

  1. Press the leftmost purple key.
  2. Press 'F2' for 'Settlement'.

    The terminal automatically prints a report containing each transaction along with total sales and refunds.