Accepting Credit Cards

Learn all of the different ways to accept credit cards using credit card readers, as well as Apple Pay and Manual Card Entry. Still need to setup credit card processing? Learn how to get started. Are you already set up but running into issues? Check out our Troubleshooting Guide for solutions to common problems!

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Be advised that EMV is currently only available to new ShopKeep merchants who signed up on or after Jan 24, 2017, processing credit cards with ShopKeep Payments, and using an eligible EMV capable reader.

We will be slowly rolling this feature out to eligible pre-Jan 24, 2017 ShopKeep merchants soon. Stay tuned for future communications.

Please read our FAQ for more information on ShopKeep and EMV.

Swipe Using a Credit Card Reader

Process credit card transactions using the magnetic strip on the back of the card.

iDynamo

After you’ve connected your iDynamo credit card reader into the port of your iPad, follow the steps below to run credit card transactions.

  1. Add the items for purchase to the ticket.
  2. Tap 'Credit'.
  3. Swipe the credit card.
  4. The customer can now add gratuity and sign the screen.
  5. Tap 'Charge' to confirm amount.
  6. Choose receipt preference, then tap 'Done' to confirm.

Ingenico iCMP

After you’ve set up your iCMP Credit Card Reader, follow the steps below to run transactions.

  1. Add the items for purchase to the ticket, then tap 'Credit'.
  2. Swipe the credit card with the magnetic strip facing you.
  3. Wait for payment to be approved.
  4. The customer selects gratuity, then signs.
  5. Tap 'Charge' to confirm purchase amount.
  6. Select receipt preference, then tap 'Done'.

iPP320

After you’ve set up your iPP320 Ethernet Credit Card Reader, follow the steps below to run credit card transactions.

  1. Select items for purchase.
  2. Tap 'Credit'.
  3. Swipe card on the right side of the device and wait for approval.
  4. Have the customer add gratuity and sign the screen.
  5. Tap 'Charge' to confirm purchase amount.
  6. Choose a receipt preference, then tap 'Done'.

Paying with Apple Pay

Use Apple Pay to quickly and securely checkout your customers.

  1. Select the items for purchase, then tap 'Credit'.
  2. Hold the Apple Pay device within 1" of the iCMP or iPP320 credit card reader.
  3. Apple Wallet will open automatically on the device. Have the customer tap the specific card that should be used for the transaction.
  4. Continue to hold the device near the card reader, and have the customer touch their Touch ID to scan their fingerprint.
  5. Customer should wait for vibration, check mark, and confirmation beep for payment initiation.
  6. Next, wait for payment approval.

EMV Chip Card Transactions

Insert chip cards into compatible credit card readers to authenticate EMV chip card transactions.

  1. Add the items for purchase to the ticket.
  2. Tap 'Credit'.
  3. The customer selects gratuity or 'No Tip'.
  4. Customer confirms the amount, then taps 'Charge'.
  5. Customer inserts their card into the chip reader.

    Lead with the side with the chip when inserting the card.

  6. Customer follows the instructions on the card reader.
  7. After approval, the customer signs. Then tap 'Next'.
  8. Select receipt preference, then tap 'Done'.

Manual Card Entry

Manual Card Entry allows you to enter the credit card information to process the card without swiping.

  1. Select the items for purchase, then tap 'Credit'.
  2. Tap 'Manual Card Entry'.

Still have more questions about accepting credit cards? Check out our FAQ!