Points of Contact

Know exactly who to get in touch with to purchase and set up ShopKeep hardware and learn how to use BackOffice and the iPad register.

Table of Contents

Point of Sale Specialist

A Point of Sale Specialist gives you a personalized introduction to ShopKeep and helps with everything you need to get started. That includes a demo of the software, assistance with signup, credit card processing information, and tips for selecting the best hardware for your business.

Contact your Point of Sales Specialist for help with:

  • Signing up for ShopKeep
  • Hardware Recommendations / Purchases
  • Credit / Gift Card Processing Sign Up
  • ShopKeep Expert

    Once you are a customer, contact a ShopKeep Expert to book a prescheduled training session to learn the ins and outs of ShopKeep. Experts help with more comprehensive, specialized training, like how to use BackOffice or set up hardware. The first two hours of training time ($198 value) are included with your subscription.

    Before making an appointment, sign into BackOffice and review our startup guide. This allows you to jump right into the important areas and get the most value out of your time.

    Contact your ShopKeep Expert for help with:

  • BackOffice Training
  • iPad Register Training
  • Hardware Setup
  • Schedule a Session

    Training is available Monday – Friday, and can be scheduled up to two weeks ahead of time. To learn how to schedule a 30 minute training session, follow the steps below.

    1. Click the link found in your email.
    2. Select 'Back End' or 'Front End' training.
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    3. Select a date and time, then click 'Continue'.
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    4. Enter your contact information and click 'Submit' to confirm the appointment.
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    Customer Care

    Contact Customer Care for help resolving urgent issues that affect your ability to run your business.

    Contact Customer Care for help with:

  • Urgent Hardware/Software Issues
  • Troubleshooting
  • Contact Customer Care

    Here are the three convenient ways to get in touch and keep your system running smoothly:

    Online Chat: Available 24/7 under the “Help” link in your BackOffice, chat has quickly become our highest-rated support channel, allowing you to answer questions quickly right from within the product.
    SMS Support: We all know that texting is often easier than calling, so we’ve set up a new, dedicated number for you to text us 24/7 for support on smaller issues. Send a text message to 877-759-9919
    Support Cases: For more complex issues, we’ve set up a handy case submission form where you can lay out the details and help us help you get things resolved. Click the Contact Support link in the top left of this page.