Points of Contact

Know exactly who to get in touch with to purchase and set up ShopKeep hardware and learn how to use BackOffice and the iPad register.

Table of Contents

Point of Sale Specialist

A Point of Sale Specialist gives you a personalized introduction to ShopKeep and helps with everything you need to get started. That includes a demo of the software, assistance with signup, credit card processing information, and tips for selecting the best hardware for your business.

Contact your Point of Sales Specialist for help with:

  • Signing up for ShopKeep
  • Hardware Recommendations / Purchases
  • Credit / Gift Card Processing Sign Up
  • Need some quick answers to your questions? Our Frequently Asked Questions page is only a click away.

    ShopKeep Expert

    Once you are a customer, contact a ShopKeep Expert to book a prescheduled training session to learn the ins and outs of ShopKeep. Experts help with more comprehensive, specialized training, like how to use BackOffice or set up hardware. The first two hours of training time ($198 value) are included with your subscription.

    Before making an appointment, review our startup guide. This allows you to focus on the important areas and get the most value out of your session.

    Contact your ShopKeep Expert for help with:

  • BackOffice Training
  • iPad Register Training
  • Hardware Setup
  • Schedule a Session

    Training is available Monday – Friday, and can be scheduled up to two weeks ahead of time. To learn how to schedule a 30 minute training session, follow the steps below.

    1. Click the link found in your email.
    2. Select 'Back End' or 'Front End' training.
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    3. Select a date and time, then click 'Continue'.
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    4. Enter your contact information and click 'Submit' to confirm the appointment.
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    Customer Care

    Contact Customer Care for help resolving urgent issues that affect your ability to run your business.

    Before contacting Customer Care, check out our troubleshooting guides. These usually offer the fastest answers to any questions.

    Contact Customer Care for help with:

  • Urgent Hardware/Software Issues
  • Troubleshooting
  • Contact Customer Care

    Here are the three convenient ways to get in touch and keep your system running smoothly:

    Web Cases – easily and quickly submit a case from our support site.
    SMS Support – if texting is more your thing then we’ve got you covered 24/7. Send us a text at our new dedicated text number 877-759-9919
    Online Chat – find us directly in BackOffice. Available 24/7 under the “Help” link, chat has quickly become our highest-rated support channel, providing answers to your questions quickly from within our product.