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Points of Contact

Find out exactly who to contact if you need help signing up for ShopKeep, want training on how to use the system, or run into issues with the register or BackOffice.

Table of Contents

Point of Sale Specialist

A Point of Sale Specialist gives you a personal introduction to ShopKeep and helps you get started. That includes a demo of our software, signup help, and tips for selecting the best hardware for your business.

Contact your Point of Sales Specialist for help with:

  • Signing up for ShopKeep
  • Signing up for Credit / Gift Card Processing
  • Hardware Recommendations / Purchases
  • Need some quick answers to your questions? Our Frequently Asked Questions page is only a click away.

    ShopKeep Expert

    After you sign up, schedule a training session with an Expert to learn the ins and outs of ShopKeep. Experts help with more comprehensive topics like how to use BackOffice or set up hardware.

    The first two hours of training time are included with your subscription. Before scheduling a session, review our startup guide so you can focus on more advanced topics during your training.

    Contact your ShopKeep Expert for help with:

  • BackOffice Training
  • iPad Register Training
  • Hardware Setup
  • How to Schedule a Training Session

    Training sessions are available Monday – Friday and can be scheduled up to two weeks ahead of time. To learn how to schedule a 30-minute training session, follow the steps below.

    1. Click the link found in your email.
    2. Select 'Back End' or 'Front End' training.
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    3. Select a date and time, then click 'Continue'.
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    4. Enter your contact information and click 'Submit' to confirm the appointment.
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    Customer Care

    Contact Customer Care for help resolving urgent issues that affect your ability to run your business.

    Before contacting Customer Care, check out our troubleshooting guides. These provide the fastest solutions to most common problems.

    Contact Customer Care for help with:

  • Urgent Hardware/Software Issues
  • Troubleshooting Help
  • How to Contact Customer Care

    There are three convenient ways to get in touch with us:

    Web Cases – Quickly and easily submit a case from the support site to our team.
    SMS Support – If texting is more your style, we have you covered 24/7. Just send a text to 877-759-9919
    Online Chat – Available 24/7 under the “Help” link in BackOffice, chat is our highest rated support channel.