BackOffice for
Specialty Food Shops

After you’ve set up your BackOffice, check out part 2: iPad Register for Specialty Food Shops!

Specialty food shops are candy stores, cheese shops, & other retail businesses that sell one type of food product. Check out how easy it is to add unit priced inventory (priced & sold by the lb, oz, etc), set up print / email receipts, and more!

Table of Contents

Add Inventory Items

Add your sellable inventory items to the register through BackOffice. Let’s make a unit priced item (sold in bulk by the lb, oz, etc) & add it to the layout. Follow the steps below to get started.

Watch our video on adding unit priced inventory items below:

Adding Unit Priced Items

Items List

View/modify existing stock items and add new ones to inventory all from the Items List.

  1. Click 'Items'.
  2. Choose 'Items List'.

Add Items

In the general tab, add the basic details of a stock item.

  1. Click 'Add Item'.
  2. Enter information to customize your item:

    Name | Description of the item. Appears on receipts and in BackOffice reports.

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    Department | Used for item organization, reporting, and ticket printing.

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    Priced | Determines how the item gets rung up at the register.

    In BackOffice: Item carries a predetermined price set in BackOffice.

    In Store: Cashier enters the sales price at the register.

    Unit Price: Cashier weighs the item and enters it’s weight (oz, lb, etc.).

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    Unit | Required for Unit Price. How the item is measured. Limited to 2 characters (lb, oz, etc.).

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    Sales Price Per Unit | What customers pay at the register.

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    Quantity | How much you’ve got in stock.

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  3. Click 'Save' to finish up.

For more on adding items, like how to track cost, visit our Adding Items article.

Register Button Layout

Add your stock items to the register layout so cashiers can quickly locate them.

  1. Click 'Items'.
  2. Select 'iPad Button Layout'.

Add Buttons

Place up to 30 buttons on each page of your layout.

  1. Type the name of the item to find it on the list.
  2. Click and drag it into a position on the area below.

Make a New Page

Create different pages to keep your layout organized and easy to browse.

  1. Click the + button.
  2. Enter a name for the page.
  3. Click and drag the page to reorganize the order.

For more info, including how to change button color, see our Inventory Layout article.

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Customize Your Receipts

Paper receipts are quick and easy to print. Set up email receipts to collect a customer’s email address & track their engagement with your business. Follow along below to get your receipts set up.

Paper Receipt

Set Up Your Paper Receipt

First, set up your paper receipt with the important business information you want customers to have.

Check out our Receipt Settings video below:

Receipt Settings

Receipt Settings

  1. Sign in as account owner.
  2. Choose 'Settings'. Then, 'Receipts'.

Business Info

  1. Click the Paper Receipt tab.
  2. Fill in as much Business Info as you’d like
  3. Enter any additional info you’d like to include in the Extra Text field.
  4. Click 'Save' to finish up.

Questions on the parts we didn’t cover? Check out the full Paper Receipts article.

Email Receipt

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Set Up Your Email Receipt

Personalize your email receipts with a logo, banner, and social media links. Send receipts to customers to collect their email for marketing purposes and track their engagement with your business.

Watch our Setting Up Email Receipts video below:

Setting Up Email Receipts (training guide)
  1. Click the Email Receipt Tab

Add a Logo

  1. Click 'Choose File'.
  2. Select a file and click 'Open'.
  3. Add a URL to send customers to your site if they click.
  4. Enter a heading and/or promotional message to appear below the logo.

Add a Banner

Include a banner to alert customers of a new product, give them a coupon, or anything else.

  1. Choose 'Image' or 'Text'.
  2. Choose File and pick an image or enter some text.
  3. Enter a URL to link to.

Social Media Links

Add links to your social media to promote customer engagement with your business. Later, check the Marketing Dashboard to see which get clicked most often.

  1. Enter a URL for your account(s).
  2. Check the corresponding Show box(es).
  3. Press 'Save' to finish your email receipt.
  4. Choose 'Send a test email' or 'View in browser' to preview the final result.
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For more information, check out our Email Receipts support article.

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Named Discounts

Maybe you run promotions, email coupons to your regulars, or give staff a percentage off their purchases. Read below to learn how to add frequently used discounts in BackOffice, making them quicker to apply at the register.

Check out our Creating Named Discounts video below:

Creating Named Discounts (Training Guide)

Discount Settings

Navigate to the Discount Settings section to add / edit / delete discounts and change the way they get applied to sales.

  1. Click 'Settings'. Then, 'Discounts'.
  2. Pick how you want transaction-level discounts to apply.
  3. Press 'OK' to save.
    Select subtotal to apply discounts based on the subtotal of the entire transaction, regardless if some items are set to be non-discountable.
    Select total of only discountable items to apply discounts based on the subtotal of only the discountable items on the transaction.

Add a Discount

  1. Click 'Add Discount'.
  2. Fill in the details and press 'Save'.
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    Name | What the discount is called on the register when selected.
    Receipt Description | How the discount appears on the receipt.
    Type | Choose to discount by a dollar amount or percentage.
    Open | Cashier inputs discount amount or percent at register.
    Applies to | Allow it to be applied to items only, overall sale, or both.
    Requires manager | A manager needs to enter their code to authorize the discount.

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Additional Features

Need to set your sales tax rate? Want to offer gift cards at your store? Click through the tabs below to check out some more recommended features.

BackOffice Customer Management

Add, edit, and delete customer information from the register or in BackOffice. Easily market to customers when you’re having a sale or offering discounts by keeping track of their contact information.

Customer List

  1. Click 'Marketing'.
  2. Choose 'Customer List'.

Add Customers

  1. Click 'Add Customer'.
  2. Enter a first name, last name, and/or email address.

    At minimum, there must be a first name, last name, or email entered.

  3. Fill in as much other information as you’d like.
  4. Click 'Save' to finish up.

Check out our full Manage Customers support article.

MailChimp Integration

Sync customer info that you collect at the register or enter in BackOffice with MailChimp to easily build and send email campaigns.

Click here to learn more about what MailChimp can do.

  1. Click 'Settings'.
  2. Select 'MailChimp'.
  3. Press 'Login'.

    Don’t have a MailChimp account?

    Select Sign Up to make one. Or, click here for help.

  4. Enter your MailChimp username and password. Press 'Log In'.
  5. Follow the instructions on screen in ShopKeep BackOffice to create a list, then click 'Go to MailChimp'.
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  6. Refresh your BackOffice, select a list, and click 'Done'.

Click here to check out our full MailChimp Integration support article.

Gift Cards

Did you know that 93% of Americans purchase gift cards annually? Get in on the action by ordering ShopKeep gift cards.

Purchase a Gift Card Kit

Visit our online store to view and select our different Gift Card packages. View pricing and card design details on the site as well.

Enable Gift Card Tender

When you sell a gift card, someone will come back to use it. Liabilities let you track how much money you make vs. how much has yet to be redeemed.

  1. Click 'Settings'.
  2. Choose 'Tenders'.
  3. Under 'Redeemable', check the Gift Card box.

    Changes save automatically.

Create a Gift Card Item

Make a gift card inventory item so you can sell them at the register. When setting up the gift card item, make sure you set it as ‘Priced In Store’. This will allow you to add any amount at the register onto the cards, which are reloadable.

  1. Click 'Items', then 'Items List'.
  2. Click 'Add New' in the top right.
  3. Fill in the Gift Card item's information as follows:
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    Name | Gift Card
    Department | General (you can put it in any department you want)
    Category | General (you can put it in any department you want)
    SKU | This is automatically generated.
    Priced | In Store
    Sales Price | 0.0
    Taxable | no
    UPC | Leave this field blank
    Track Inventory | True
    Quantity | Enter the number of gift cards you have to sell.
    Liability? | Check the box.
    Tender | Gift Card.

  4. Click 'Save'.

Visit our ShopKeep Gift Cards article to view detailed steps on how to setup Gift Cards in BackOffice and on the register.

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