BackOffice Settings

I’m signed into BackOffice, but I don’t see the full Settings menu. Some options, like Account Settings and Receipt Settings, are missing.

Some menu items are only visible to the account owner. Sign in as account owner to view the full menu.

If you believe you are already signed in as account owner, try resetting your password. Click here for help.

1 Click the icon in the upper right of BackOffice and Logout.


2 Choose Forgot your password?.


3 Enter the account owner email and Send.


4 Check your inbox for an email from ShopKeep and follow the link to reset your password.


5 Use your login and new password to sign into BackOffice.

I need to change the credit card I have on file for billing. Do I have to call Customer Care to do that?

Nope! Updating the card on file is easy and can be done by the account owner in Account Settings.

Click here for the steps.

1 Click the icon in the upper right corner and choose Manage Subscription.


2 Select Change Payment Method.


3 Enter your new payment details and Submit.

I need to change the number of registers I have on my account. Is there somewhere in Settings I can do that?

Removing a register from or adding a register to your account is a multi-step process that involves both your iPad and the Register Licenses section of BackOffice (located in Settings).

See our Adding and Removing Register Licenses support article for more information on both of these processes.

I made a change to my Receipt/Tender/Printer/etc. Settings, but don’t see the change reflected on my register. Why is that?

You’ll need to Get Updates from each of your iPad registers any time you make edits in BackOffice. You can Get Updates from your register’s Control Panel.

I’d like the prices for my items to appear on the labels I print from BackOffice, but can’t figure it out. Is there something in Settings I can change?

There sure is! Click to expand the Settings menu, then, select Label Printing (under Store Settings). Change Print Price on Label to Yes and Update.


I’m trying to link my two locations, but I’m receiving the error: “We couldn’t find a store with that name”.

This means that the account name is being spelled incorrectly. Make sure to spell it all lowercase and all one word.

When attempting to link my locations, I’m receiving the error: “Email or password incorrect”.

Only the account owner can link stores. Use the account owner login to link your locations.

I’m receiving an error when trying to link my locations: “Sorry. There’s been an error linking your stores. Please try again or contact customer care.”

      • Check your internet connection and refresh the page.
      • Your BackOffice session may have ended. Refresh your page and make sure you’re still logged into BackOffice.
      • Contact Customer Care if the issue persists.