This page contains solutions to issues you could encounter while using your cash drawer.
Table of Contents
Cash Drawer Issues
First, verify that your drawer is securely connected to the receipt printer’s DK port. Try unplugging and reconnecting the cable.
Next, look at the printer. If it has a steady blue or green READY light, turn the printer off, count to 10, and turn it back on. When the steady light returns, try reprinting the receipt or opening the drawer using No Sale.
If you have a blinking blue or green READY light on the printer, check out one of our receipt printer troubleshooting guides.
Check the connection between your cash drawer and your printer. The cable connecting them should be plugged securely into the bottom of the drawer and into the printer’s DK port.
Be sure that your cash drawer is in the unlocked position (the lock should be vertical).
Give us a call at 800.820.9814 and we’d be more than happy to help you order more keys. You’ll need to provide the three digit lock number from the lock on the front of the drawer, so we can make sure you get the correct set.