Hardware Issues

This section provides solutions for various hardware issues that you might encounter with your DYMO LabelWriter.

I have a flashing blue light on my printer.

A flashing blue light means the printer has run out of labels or the labels aren’t loaded properly.

  • Check to see if there are any labels left on the roll.
  • Make sure the labels are loaded face down & all the way to the left side of the spool.
  • Clear any stuck labels and reload the roll.
  • If the problem persists, try unplugging the printer from power & plugging it back in.

My labels are stuck in the printer.

Try pressing the feed button on the front of the printer.

DYMO-Feed-Button

Lift the printer’s lid. Press the small eject button on the side to feed the labels in the opposite direction.

DYMO-Eject-Button

If all else fails, push the label release lever forward toward the front of the printer and pull out the jammed label.

DYMO-label-release-lever

My labels are printing on more than one label or more than once when I click print.

This may indicate that the printer’s sensor is dirty. Try cleaning it with the following steps.

1 Open the printer’s lid and press the eject button to remove the labels.

2 Locate and open the cleaning card that shipped with the DYMO.

3 Insert the cleaning card through the label’s feed path.

4 Reload the labels and try printing again.

Software Issues

This section provides solutions for various software related issues that you might encounter while printing labels.

When I access ShopKeep Label Printing, I see this error message: “We were unable to connect to the DYMO drivers on your system…”

  • Follow the link embedded in the message to download and install the correct driver software.
DYMO-Cant-Connect
  • Trust or Allow the DYMO plugin to run in your browser. If you don’t see a popup asking you to do this, check out your browser’s support documentation for managing plugins.
shopkeep backoffice dymo labelprinting plugin
  • If you’re using Google Chrome, try a different web browser. Google recently dropped support for the DYMO plugin.

I click Print, but my labels will not print.

  • Verify that the correct printer is selected on the ShopKeep Label Printing page.
  • Check your computer’s printer settings to make sure the printer is connected and not paused.
  • Make sure you have the latest version of Java installed.
printerselect

How can I print all my items at once? ShopKeep Label Printing only lets me do one at a time.

To do this, you’ll need to export your items from the BackOffice and print from within DYMO’s LabelWriter software.

Check out our DYMO LabelWriter for Printing Labels support article for more information.

When I use ShopKeep Label Printing, my labels don’t display the price.

1 In BackOffice, click Settings and choose Label Printing.

2 Change Print Price on Label to Yes.

3 Press Update.

BackOffice-Updated-Label-Settings