Hardware Issues

This section provides solutions for various hardware issues that you might encounter with your DYMO LabelWriter.

I have a flashing blue light on my printer.

A flashing blue light means the printer has run out of labels or the labels aren’t loaded properly.

  • Check to see if there are any labels left on the roll.
  • Make sure the labels are loaded face down & all the way to the left side of the spool.
  • Clear any stuck labels and reload the roll.
  • If the problem persists, try unplugging the printer from power & plugging it back in.

My labels are stuck in the printer.

Try pressing the feed button on the front of the printer.


Lift the printer’s lid. Press the small eject button on the side to feed the labels in the opposite direction.


If all else fails, push the label release lever forward toward the front of the printer and pull out the jammed label.


My labels are printing on more than one label or more than once when I click print.

This may indicate that the printer’s sensor is dirty. Try cleaning it with the following steps.

1 Open the printer’s lid and press the eject button to remove the labels.

2 Locate and open the cleaning card that shipped with the DYMO.

3 Insert the cleaning card through the label’s feed path.

4 Reload the labels and try printing again.

Software Issues

This section provides solutions for various software related issues that you might encounter while printing labels.

When I access ShopKeep Label Printing, I see this error message: “We were unable to connect to the DYMO drivers on your system…”

  • Follow the link embedded in the message to download and install the correct driver software.
  • Trust or Allow the DYMO plugin to run in your browser. If you don’t see a popup asking you to do this, check out your browser’s support documentation for managing plugins.
shopkeep backoffice dymo labelprinting plugin
  • If you’re using Google Chrome, try a different web browser. Google recently dropped support for the DYMO plugin.

I click Print, but my labels will not print.

  • Verify that the correct printer is selected on the ShopKeep Label Printing page.
  • Check your computer’s printer settings to make sure the printer is connected and not paused.
  • Make sure you have the latest version of Java installed.

How can I print all my items at once? ShopKeep Label Printing only lets me do one at a time.

To do this, you’ll need to export your items from the BackOffice and print from within DYMO’s LabelWriter software.

Check out our DYMO LabelWriter for Printing Labels support article for more information.

When I use ShopKeep Label Printing, my labels don’t display the price.

1 In BackOffice, click Settings and choose Label Printing.

2 Change Print Price on Label to Yes.

3 Press Update.