Freeform Wooden iPad Stand Troubleshooting

Having problems with your Freeform iPad stand? You’re in the right place. If you just received your Freeform, check out our setup guide for help getting started.

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I lost my assembly tool and I cannot remove my iPad from the stand.

The Freeform assembly tool is a standard 4mm Allen wrench. Visit your local hardware store to pick one up.

My iPad does not fit in the stand.

Check the iPad’s model to make sure it is either an iPad Air or iPad Air 2. These are the only iPads compatible with the Freeform. If you are using a different iPad, we can exchange your Freeform for another stand within 30 days of purchase.