This page offers solutions to problems you could encounter while trying to login/access the iPad or the ShopKeep app itself.
Table of Contents
iPad Login / Access Issues
This section covers issues that may occur when attempting to log in to and access the iPad.
Remember, this is the code used to unlock your iPad, NOT to sign into the ShopKeep app.
If possible, verify the passcode with someone else who knows it and try again. After 6 failed attempts, your iPad will become temporarily disabled.
At this time, there is no way to recover a lost or forgotten passcode. Visit Apple’s support site for more information on how to proceed.
ShopKeep App Login / Access Issues
This section covers issues that may occur when attempting to log in to and access the ShopKeep app.
First, reenter your register code to rule out the possibility you made a mistake.
Try holding down the Clear button for 5-10 seconds until you see the ‘Syncing with BackOffice’ popup. Then, try signing in again.
If all else fails, have someone with BackOffice access verify your register code from the Staff List.
There are two different levels of access in the ShopKeep app: Manager and Cashier. Managers are able to perform certain actions that are off limits to cashiers.
Run through these troubleshooting steps if your app crashes.