iPad Login / Access Issues

This section covers issues that may occur when attempting to log in to and access the iPad.

My iPad went to sleep and now I can’t unlock it. The screen just shakes when I enter my passcode.

iPad-Passcode-Screen

Remember, this is the code used to unlock your iPad, NOT to sign into the ShopKeep app.

If possible, verify the passcode with someone else who knows it and try again. After 6 failed attempts, your iPad will become temporarily disabled.

At this time, there is no way to recover a lost or forgotten passcode. Visit Apple’s support site for more information on how to proceed.

ShopKeep App Login / Access Issues

This section covers issues that may occur when attempting to log in to and access the ShopKeep app.

I entered my register code, but I can’t sign in or clock in.

SK-SignIn-HoldClear-2

First, reenter your register code to rule out the possibility you made a mistake.

Try holding down the Clear button for 5-10 seconds until you see the ‘Syncing with BackOffice’ popup. Then, try signing in again.

If all else fails, have someone with BackOffice access verify your register code from the Staff List.

I signed into the register, but some features are missing.

There are two different levels of access in the ShopKeep app: Manager and Cashier. Managers are able to perform certain actions that are off limits to cashiers.

If you find that items like No Sale and Pay In / Payout are missing from the Control Panel, it means you are signed in as a cashier. The business owner or employees with BackOffice access can change register permissions through the Staff List.

My app keeps crashing when trying to sign in.

Run through these troubleshooting steps if your app crashes.