To improve your experience, we’d love your feedback on how and why you use the Support Site!
TAKE THE SHOPKEEP SUPPORT SITE SURVEY NOW>>

Items with Variants Troubleshooting

Use this guide to solve issues that might occur while creating and using items with variants.

Table of Contents

I created an item with variants, but do not see it on the register.

  1. In BackOffice, edit the item and check the 'Active' box under 'Register Status'.
    Click to Enlarge
  2. On the register, get updates to sync with BackOffice.
  3. If the item is still missing, update the ShopKeep register app.

    Visit the Introduction to the iPad article for help updating.

I cannot ring up some of an item's variants at the register.

  1. In BackOffice, edit the item and check the box next to a variant to make it active.
  2. On the register, get updates to sync with BackOffice.

When I try to create an item, I get a 'UPC already used' message.

This error means the UPC is already assigned to a basic inventory item.

  1. Delete the UPC from the basic item it is assigned to.

    To learn how to update UPCs in bulk, view the Bulk Management article.

  2. Create the new item with variants.

I cannot find an item with variants on the button layout setup page.

  1. Scroll to the bottom of the items list.

    Items with variants appear on the bottom of the list by default.

    Click to Enlarge
  2. Or, use the search function.
    Click to Enlarge

On the Items List, I cannot see cost, price, etc. for items with variants.

  1. Click the arrow next to the item name to view details for all its variants.
    Click to Enlarge