MailChimp Integration Troubleshooting

Here we’ll take a look at some issues you might encounter while using our MailChimp integration. Check out this related support article if you need help setting up this feature.

Table of Contents

I can’t figure out how to change which list my customers sync to.

ShopKeep can only sync your customer list with one MailChimp list at a time. Contact Customer Care for help changing which list is selected.

I deleted a customer in ShopKeep, but it’s still in MailChimp.

ShopKeep syncs both new customers that you add and changes that you make to existing ones. Customers deletions do not transfer over. Manually remove this customer from MailChimp.

Changes I make in MailChimp don’t show up in ShopKeep.

MailChimp integration is a one way street: only changes made in ShopKeep sync over. Manually update your ShopKeep customer list to reflect the edit(s) you made.

How can I unlink my account?

1 Sign in to MailChimp.

2 Click your account name. Then, Account.


3 Choose Extras. Then, API keys.


4 Under Authorized Applications, press the X on ShopKeep.


MailChimp Settings in BackOffice displays an error message, but is otherwise functional.


When I go to the MailChimp page in BackOffice I see: “We’re having trouble accessing your MailChimp account.”

Chances are you’re seeing this message because you’ve unlinked MailChimp and ShopKeep. You can re-link your MailChimp account, if you want, or disregard the message.