Manager Functions Troubleshooting

This guide presents solutions for issues you might encounter while completing manager duties at the register.

Manager Functions Troubleshooting

I opened/closed my shift for the wrong amount. Can I do anything about that?

No, you cannot change the opening/closing cash drawer amount once entered. Be aware that the drawer may have an overage/shortage at the end of the shift, but sales are not affected.

When I tap No Sale, the cash drawer doesn’t open.

We’ve got you covered! Head over to the cash drawer troubleshooting guide to get everything sorted out.

When I press Get Updates, ShopKeep returns an error message.

‘Error Syncing with BackOffice’ is often the result of an internet issue. Follow the suggestions below to troubleshoot your connection:

SK-Error-Syncing-wBackOffice
  • Load a website or perform another function that requires internet.
  • Check that the iPad is connected to the right WiFi network. If not, reconnect it to your network.
  • Ask someone familiar with your network setup to reboot the modem / router.
  • Contact your internet service provider for further assistance.

On my Diagnostics Overview page, I see Error (9 items) next to Request Queue. What’s that?

sk-forcegetupdates

Request queue errors occur when the internet connection is too slow for ShopKeep to sync with BackOffice.

1 Make note of the number of Request Queue errors and tap Force Get Updates.

2 Wait 10 minutes and check the Request Queue again.

3 If the Request Queue has decreased, wait until it eventually reaches 0.

If the Request Queue does not decrease, there is still an issue with the internet connection. After each step below, tap Force Get Updates.

  • Check that the iPad is connected to the right WiFi network. If not, reconnect it to your network.
  • Load a website or perform another function that requires internet.
  • Ask someone familiar with your network setup to reboot the modem / router.
  • Contact your internet service provider for further assistance.

I’m having problems with the Register List.

Don’t worry, we’ll help you fix it. Visit the Serverless Sync™ troubleshooting guide for help.