Table of Contents
Connection & Pairing Issues
This section covers connection issues that might appear after you’ve connected the scanner.
Make sure the scanner is powered on and near the iPad. Then, follow the steps below.
1 On the iPad, open Settings and tap Bluetooth.
2 Press the icon next to the Socket CHS device.
3 Choose Forget This Device. Then, OK.
4 Tap Socket CHS in your Bluetooth settings to reconnect the scanner.
The scanner can be connected to only one device at a time. Reset it to factory settings to pair with another iPad.
1 Hold the large scan button until the laser disappears.
2 While continuing to hold the scan button, tap the small power button once.
3 Keep holding the scan button until you hear the scanner beep.
4 Release the scan button. The scanner will beep 5 times and turn off.
5 Power the scanner back on and pair it with your iPad.
Scanning on the iPad
Having problems with the scanner after you’ve connected it? We’ve got you covered.
Check to see if your scanner is actually paired with the iPad and communicating with ShopKeep from inside the register app.
1 Open ShopKeep, and visit the Transactions screen.
2 Tap the item search field in the top right and scan a barcode.
3a If no numbers appear in the search field, reconnect the scanner to the iPad.
3b If numbers do appear in the search field, tap Get Updates and try again.
If the problem persists, contact Customer Care for further assistance.
First, remove the scanner’s battery cover to locate its model number and determine which set of barcodes you need. The command barcodes need to be printed and cannot be scanned from a screen.
If changing the scanner’s mode, forget the device on your iPad, scan the barcode, and reconnect it.