Troubleshooting: ShopKeep BackOffice

If you run into any issues with reporting, billing, or inventory, check out the troubleshooting guides for each ShopKeep BackOffice topic.

Table of Contents

Login / Access / Billing

Whether you are the account owner or an employee with BackOffice access, if you are having issues we have solutions for you.

Click to Troubleshoot BackOffice Logins and Access


Trying to make sense of those settings? Let’s help you get things sorted!

Click to Troubleshoot BackOffice Settings

Reporting / Analytics

If you’re having trouble making sense of BackOffice analytics, this is your go-to!

Click to Troubleshoot BackOffice Analytics

Items / Inventory

Having problems with your BackOffice inventory items? Look no further, we’re here to help.

Click to Troubleshoot BackOffice Inventory Items

Items with Variants

Having problems with items that have variants? You’re in the right place.

Click to Troubleshoot Items with Variants

Marketing / Customers

If you are having issues with customer management, we have solutions for you.

Click to Troubleshoot Customer Management


If you are having issues with staff setup and access, you’ve come to the right place!

Click to Troubleshoot Staff Management