Table of Contents
- Networking Issues
- My printer is set up, but the Printer Setup screen says it's "Not Connected."
- ShopKeep displays a "Printer Failure" error and both of the printer's lights are flashing.
- How do I know if my printer is on the network and receiving an IP address?
- My printer is not receiving an IP address from the router.
- Hardware Issues
- Tickets are not printing and the printer's ERROR light is flashing red.
- The printer is functioning normally, but the red ERROR light keeps blinking.
- Tickets are not printing, the printer's ERROR light is lit, and the POWER light is solid/flashing.
- My printer is low on ink. Where can I purchase more?
- All of my tickets are printing in red ink.
This section covers how to diagnose and solve problems related to the way your printer, network, and iPad communicate.
Your iPad may no longer be connected to the right WiFi network. Open the Settings app on your iPad, tap Wi-Fi, and make sure it’s connected to the same network as your printer.
The printer is either physically disconnected from your router or unable to obtain an IP address.
Switch the SP700 off, count to 5, and turn it back on. If both lights continue to flash, check that the printer is plugged into the router.
- If the printer is unplugged: power it off, plug it back into the router, and turn it back on.
- If the printer is plugged in: follow the instructions below to check if it is receiving an IP address from your router.
1 Flip the power switch to turn off the printer.
2 Power the printer back on while holding the FEED button.
3 Release the FEED button once you hear the printer beep.
4 Two sheets of paper will print. At the bottom of the second, look for the Current IP Parameters Status section.
The printout will display your printer’s IP Address with some other networking information. If the address in this section is all 0’s, continue reading below.
Here are some steps you can take to troubleshoot the connection between your printer and router:
- Power the printer off, wait a few moments, and power it back on.
- Verify the printer is physically connected to your router.
- Plug the printer into a different available port on your router.
- Try using a different ethernet cable to connect the printer.
- As a last resort, have someone familiar with your network reboot the router.
This section covers problems that could arise with the printer itself, not related to how it connects to your network and iPad.
A red light blinking at an interval of about once per second indicates your printer has run out of paper. Load a new roll of paper to get back up and running. Purchase more from ShopKeep Store!
When the red light begins blinking once every two seconds, seemingly for no reason, the printer is trying to tell you that it is running low on paper. No need to replace the roll right away, but realize it will need to be changed soon.
The printer is trying to tell you that one of its two covers are open. Close the open cover(s) to resume normal operation.
If there are no open covers, open and close both the front and back cover to reset this warning.
Purchase new printer ink ribbons directly from the ShopKeep Store.
BackOffice Setup Issues
Here you’ll find issues related to how you’ve set up ticket printing in BackOffice.
Get Updates in ShopKeep and ring the items through again.
If you successfully Get Updates and still see the same behavior, the items are most likely not assigned to the ticket printer. Visit BackOffice, assign the items to your printer, and Get Updates, again, on your iPad.