WindFall iPad Stand Troubleshooting

Use this guide to help resolve problems with your WindFall iPad stand. If you need help assembling your WindFall for the first time, check out our setup article.

Table of Contents

WindFall Stand Issues

I lost my WindFall assembly tool. Help!

The WindFall iPad enclosure uses Torex security screws (size T10). You can purchase a compatible assembly tool from your local hardware store, or directly from us. Just give us a call at 800-300-9175 to place your order.

I lost my WindFall assembly tool, so I can’t remove my iPad from the stand. Help!

Depending on how tightly you’ve secured the backplate to the frame of the WindFall, it can be tricky to get the iDynamo (with adapter sleeve attached) to fit. Simply unscrew the backplate, connect the iDynamo, and reassemble the stand.

My iPad doesn’t fit in the stand.

There are a few different models of WindFall stand, so it’s possible you may have ordered the wrong one. Check which kind of iPad you have, then look at your order confirmation to verify.

As long as you meet the conditions of our return policy, you can return the stand for a refund and place an order for the one you need.