System down! Error Type: X-10485725. Does Not Compute!

“‘PC Load Letter?’ What does that even mean?!”

We know how frustrating it can be when you’re trying to ring up customers and your system just isn’t functioning smoothly. In fact, our founder was inspired to build ShopKeep POS because of his consistently faulty Windows POS system. We also know that maybe the only thing more irritating than fighting with technology is getting nonsensical, meaningless error messages that don’t help you fix the problem.

That’s why, in addition to all the updates we’ve released to make your system more stable, we’ve launched a one-stop diagnostic screen where you can get all the answers you need! Easily check your internet connection, your connected devices, your credit card processing and more!


Our award-winning Customer Care team is still there to help get you back and running when you need us – and with all this information at your fingertips, we’ll be able to get you on your way that much quicker.

We’ve provided a little sneak peak below but for a clearer picture and a detailed run through, make sure to check out our help page on the subject.

To access your diagnostics screen, you must be running ShopKeep 1.6.6 or later. You can learn about all the other great benefits included in this latest app update here

Paul Nugent

Paul Nugent

Paul Nugent is a small business advocate who uses his background in the startup space, along with his POS system expertise, to allow small business owners to make informed decisions within their specific budgets.