Acquisition of ChowBOT software will optimize online ordering, payment and delivery capabilities for ShopKeep’s growing 8,500 quick-service, full service restaurant and bar customers
ShopKeep, the cloud-based technology solution that transforms an iPad into a smart, connected cash register that is used by more than 23,000 small businesses, today announced that it has acquired the online ordering software, ChowBOT™, from Meerchant™. The acquisition serves to enable online ordering, payment and delivery options for ShopKeep’s 8,500 and growing quick-serve (QSR) and full service restaurant and bars (FSRB).
Through the acquisition, ChowBOT’s features will be directly integrated into ShopKeep’s POS system, providing QSR and FSRB merchants the ability to sync their POS menu to their individual online order site, where customers can make their order selections, complete payment and select between onsite pick-up, curbside pickup, or delivery to receive their purchase. The software will seamlessly connect to ShopKeep’s cloud based platform, ensuring online order details are automatically submitted to the restaurant and further enabling merchants to use third-party on-demand delivery service providers, such as UberRUSH or Postmates, to manage the delivery process.
“It can be especially challenging for restaurants in the SMB category to offer their customers online order and delivery options – they are often stuck choosing between paying steep costs for the capability, relinquishing control of the customer experience or not having an online presence at all,” said Michael DeSimone, Chief Executive Officer, ShopKeep. “The integration of ChowBOT to our platform allows them to easily offer these features, cutting down the barriers to entry by helping them effectively and successfully bridge their online presence with the physical experience they provide customers.”
ShopKeep’s acquisition of ChowBOT comes at a time when a strong digital customer experience that meets the needs of an ever-growing on-demand economy is a competitive necessity for independent businesses. The acquisition serves as ShopKeep’s latest investment within a broader effort to bring cost-friendly online and e-commerce tools to SMBs across the country – in line with the Company’s mission to level the technological playing field between the independent businesses it serves and the bigger industry players they compete against. ChowBOT software will made available to ShopKeep customers in 2018.
Everything ShopKeep does supports growing and independent businesses. Built by and for small business owners, ShopKeep provides an intuitive, secure, iPad point-of-sale system with POS software that empowers merchants to run smarter businesses by optimizing staffing, regulating inventory and accessing sales reports and customer information on one seamless, cloud-based platform. With more than 23,000 customers, ShopKeep’s award-winning customer care team is available to help 24/7 and provide a robust support network for growing business owners. Ranked one of the fastest growing North American tech companies by Deloitte and a member of Apple’s Mobile Partnership Program, ShopKeep is headquartered in New York, with offices in Portland, Chicago, and Belfast. Follow @ShopKeep on Twitter, join the discussion on the ShopKeep blog or visit www.shopkeep.com to learn more about ShopKeep’s POS system.
ICR for ShopKeep