If you believe you’ve found a security issue in our products or services, we encourage you to notify us. ShopKeep exercises a Safe Harbor policy within which people can report security vulnerabilities. We welcome the opportunity to work with you, and to resolve the issue promptly.

Please make disclosures to our security team at security@shopkeep.com.

You may use our PGP key with fingerprint D7F9 56D6 A8EF C7C7 to communicate securely with us.


Bug Bounty

ShopKeep runs an invite-only Bug Bounty program in conjunction with BugCrowd. If you are a security researcher and would like to hunt for issues on shopkeep.com or shopkeepapp.com, please reach out to our security team at security@shopkeep.com prior to starting so we can invite you to our program.


Disclosure Policy

    • Let us know as soon as possible upon discovery of a potential security issue, and we’ll make every effort to quickly resolve the issue.
    • Provide us with a reasonable amount of time to resolve the issue before any disclosure to the public or a third-party.
    • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our services.
    • Only interact with accounts you own or with the explicit permission of the account holder.