Being a Beta Tester

Beta testers try out new BackOffice features, new register features, new Pocket features and new hardware before their release to help improve ShopKeep. Learn what beta testers do, how they submit feedback, and terms that all testers should know.

To apply to become a beta tester, visit our Beta Enrollment page. For help installing ShopKeep Beta, visit our ShopKeep Beta article.

Table of Contents

What Beta Testers Do

Your job as a beta tester is simple: use ShopKeep normally and incorporate any features being tested into your workflow. Tell us about your experiences, any problems you encounter, and what you think about the new features.

Tell Us About It

As you begin testing, contact us with as much detail as possible about your experience. Did a feature improve your workflow? Is it intuitive? Did you run into any crashes or bugs? Do you have any other feedback?

Send feedback to In your email, try to include:

  • Your ShopKeep store name.
  • If on an iPad, the iOS and app version.
  • Register number.
  • If you encountered a problem, on which screen or page did it occur?
  • Include the exact steps you took before the problem occurred.
  • If possible, capture a screenshot of the problem and attach it to the email.
  • Any general feedback on the ease of use and functionality of the features being tested.
  • Still not sure what to write? Click here to view a sample ShopKeep Beta feedback email.

    Terms to Know

    Get acquainted with the terms below and use them in your feedback to describe your experience with ShopKeep Beta.

    App Version | Current build of the ShopKeep app being tested.
    Visit our Best Practices guide to learn how to check the version of your ShopKeep app.

    Beta | Version of software in the final stages of development. The ShopKeep Beta app is listed on your iPad’s home screen as ‘ShopKeep β’.

    Crash | Sudden failure of the ShopKeep app, resulting in a sudden return to the iPad’s home screen.

    Crash Loop | When the ShopKeep app continues to crash after you reopen it.

    Force Quit | A method used to forcibly close an unresponsive iPad app.
    Visit our Troubleshooting Guide to learn how to force quit an app.

    Frozen | When an app is stuck on a screen and does not respond.

    Hard Reset | Holding the power and home buttons down until the iPad shuts off and reboots.
    *Avoid performing a hard reset unless it is absolutely necessary.

    Refresh | To reload or reopen a screen or page.

    Screenshot | An image capture of your display.
    Visit Apple support to learn how to take a screenshot on your iPad.

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