This feature is only available for ShopKeep merchants on select pricing packages.

ShopKeep Integrated Gift Cards

Sell gift cards, manage balances, and track liabilities from the register while keeping track of gift card sales and specific card information in the Gift Card Reporting Portal.

Table of Contents

Get Gift Card Processing

If ShopKeep integrated gift cards are not part of your current pricing package, follow the steps in this section to upgrade to a package that includes gift card processing. If ShopKeep gift cards are part of your pricing package, skip this section and follow the instructions in your email to complete setup.

  1. Sign into BackOffice as the Business Owner or as an employee with the 'Manage Account' permission.

    Learn more about customizable BackOffice access here.

  2. Click ‘Marketing’ and select ‘Gift Cards’.

    Don’t see ‘Gift Cards’? If your account already has gift card processing set up, skip to step 6. Otherwise, contact us to ask about upgrading your pricing package.

  3. Click ‘Add Gift Cards’.
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  4. Follow the prompts to upgrade to a pricing package that includes gift cards.
  5. Wait for an email from ShopKeep with steps to complete gift card setup.
  6. Set up liability tracking to be able to use gift cards at the register.

    If you have questions about ordering, setting up, or processing gift cards visit our Gift Card FAQ.

Set Up Liability Tracking

Set up the gift card liability tender in BackOffice to enable integrated gift cards and specialized reporting, then create a stock item for issuing gift cards at the register.

  1. In BackOffice, click 'Settings' and select 'Tenders'.
  2. Check the box next to 'Gift Card'.
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  3. Go to the Item List and add a new basic item: Gift Card.

    Do not check ‘Create this item in all linked locations’ as gift cards and other liability items must be manually created in linked locations.

  4. Change 'Price Type' to 'At the Register'.
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  5. Select 'Gift Card' from the 'Liability Tender' drop-down.
    • This will automatically make the item non-taxable.
    • Don’t see the drop-down? Visit our troubleshooting guide for more information.
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  6. 'Save' the item, then (optional) place it on your item shortcuts panel.
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  7. On the ShopKeep Register, open the Main Menu, tap 'Get Updates from BackOffice', then 'Get Updates'.

Gift Cards at the Register

Once you’re set up, learn how to issue, check the balance of, redeem, and return to gift cards at the register.

Issue a Gift Card

Sell the gift card item created above to issue or reload a gift card. Open pricing lets you choose the value of the gift card when you sell it.

  1. Add the Gift Card item to a sale.
  2. Use the keypad to enter the amount, then tap 'Done'.
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  3. (Optional) Repeat steps 1 - 2 to issue additional gift cards during the same sale.
  4. Select the customer’s payment tender to process the sale.
  5. When prompted, swipe a gift card through your card reader, manually enter the gift card number, or scan the barcode on the gift card with a barcode scanner or the built-in camera on the register (non-iPad devices only).

    Swiping gift cards is not supported on the Clover Go credit card reader.

    • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or ‘Manual Entry’ (non-iPad devices). Enter the gift card number or scan the barcode, then tap ‘Continue’ or ‘Submit’.
    Non-iPad Devices

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    • To scan the gift card with the register camera (only available for non-iPad devices with a built-in camera), tap ‘Manual Entry’ as shown above. Select ‘Scan’, then align the gift card barcode with the red line on screen. After the gift card number appears in the entry field, tap ‘Submit’. Scanning works best in well-lit areas.

  6. Tap the 'Add' to add the amount to the card.

    If issuing multiple gift cards during the sale, repeat steps 5 – 6 as needed.

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  7. Tap 'Continue', then process the customer’s payment.
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  8. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

    Gift cards aren’t included in your total sales until the customer comes back to redeem. Learn how liabilities are accounted for in Liability Reporting.

Check Balances

Check the balance of a customer’s gift card so they know how much they can redeem.

  1. Open the Main Menu and tap 'Check Gift Card Balance'.

    Don’t see ‘Check Gift Card Balance’? Tap ‘Gift Cards’ instead.

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  2. When prompted, swipe the gift card through your card reader, manually enter the gift card number, or scan the barcode on the gift card with a barcode scanner or the built-in camera on the register (non-iPad devices only).

    Swiping gift cards is not supported on the Clover Go credit card reader.

    • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or ‘Manual Entry’ (non-iPad devices). Enter the gift card number or scan the barcode, then tap ‘Continue’ or ‘Submit’.
    Non-iPad Devices

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    • To scan the gift card with the register camera (only available for non-iPad devices with a built-in camera), tap ‘Manual Entry’ as shown above. Select ‘Scan’, then align the gift card barcode with the red line on screen. After the gift card number appears in the entry field, tap ‘Submit’. Scanning works best in well-lit areas.

    The balance of the gift card appears on screen.

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Problems checking the balance? Visit our Cashier Functions Troubleshooting guide.

Redeem a Gift Card

Redeem a gift card by closing a sale to the Gift Card tender.

  1. Tap '...' and select 'Gift Card' or ‘Gift Card manual’ (non-iPad devices only).
    • On non-iPad devices, ‘Gift Card manual’ allows the cashier to manually enter or scan a gift card instead of swiping it through a credit card reader. On the ShopKeep Register for iOS, manual entry can be selected later in the sale (step 3).
    • Swiping gift cards is not supported on the Clover Go card reader.
    Don’t see the ‘Gift Card’ tender? Visit our troubleshooting guide for help.
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  2. If using the ShopKeep Register on a non-iPad device, tap ‘Accept’, then (optional) select a tip option.

    Tipping via gift card is only available when gratuity settings in BackOffice have been enabled. Learn how to enable gratuity here.

  3. When prompted, swipe a gift card through your card reader, manually enter the gift card number, or scan the gift card barcode with a barcode scanner or the built-in camera on the register (non-iPad devices only)

    Swiping gift cards is not supported on the Clover Go credit card reader.

    • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or tender the sale to ‘Gift Card manual’ (non-iPad devices). Enter the gift card number or scan the barcode, then tap ‘Continue’ or ‘Submit’.
    Non-iPad Devices

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    • To scan the gift card with the register camera (only available for non-iPad devices with a built-in camera), tender the sale to ‘Gift Card manual’ as shown above. Select ‘Scan’, then align the gift card barcode with the red line on screen. After the gift card number appears in the entry field, tap ‘Submit’. Scanning works best in well-lit areas.

  4. If using the ShopKeep Register on an iPad device and you accept gratuity, the customer selects a tip option then taps ‘Charge’ to confirm the amount.
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    Learn how to enable tips and gratuity by visiting our support article here.

  5. If the gift card balance covers the sale, complete the transaction as usual.
  6. (Optional) If the balance is insufficient, tap 'Add an Additional Payment' to finish the sale as a Split Tender.
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If you get an error message, visit our Credit Card Readers Troubleshooting guide for help.

Return to a Gift Card

Return a sale to a gift card to issue a customer store credit for the total amount of their return. Do this if your return policy prohibits returning the tender used in the original sale or if the customer paid with a gift card and you want to refund them with another gift card.

  1. Begin a return transaction.
  2. To tender the return, tap ‘...’ and select ‘Gift Card’ or ‘Gift Card manual’ (non-iPad devices only).
    • On non-iPad devices, ‘Gift Card manual’ allows the cashier to manually enter or scan a gift card instead of swiping it through a credit card reader. On the ShopKeep Register for iOS, manual entry can be selected later in the return (step 3).
    • Swiping gift cards is not supported on the Clover Go card reader.
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  3. When prompted, swipe a gift card through your card reader, manually enter the gift card number, or scan the barcode on the gift card with a barcode scanner or the built-in camera on the register (non-iPad devices only).

    Swiping gift cards is not supported on the Clover Go credit card reader.

    • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or tender the return to ‘Gift card manual’ (non-iPad devices). Enter the gift card number or scan the barcode, then tap ‘Continue’ or ‘Submit’.
    Non-iPad Devices

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    • To scan the gift card with the register camera (only available for non-iPad devices with a built-in camera), tender the return to ‘Gift Card manual’ as shown above. Select ‘Scan’, then align the gift card barcode with the red line on screen. After the gift card number appears in the entry field, tap ‘Submit’. Scanning works best in well-lit areas.

  4. Tap ‘Add’ to load the total return amount onto the card.
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  5. Tap ‘Continue’ to confirm the new gift card balance.
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  6. Select a receipt option and tap ‘Done’ or tap 'No Receipt'.

Gift Card Reporting Portal

View sale and redemption totals by location, see the entire history of a single card, and generate other comprehensive reports on gift card usage. Check your account’s email for login credentials and follow the instructions below to begin.

  1. Log in here.
  2. Enter your reporting portal username/password and select 'Login'.

    Check the email associated with your ShopKeep account for these credentials. After you log in for the first time, use Change Password to reset the temporary password.

    Report Descriptions

    Merchant Detail | Lists each individual gift card transaction across all business locations.
    Click for a sample Merchant Detail report

    Merchant Summary | Gives combined totals for each transaction type across all business locations.
    Transaction types include: Load Amount (add amount to card) & Sale Amount (redeem card on a sale).
    Click to view a sample Merchant Summary report

    Location Detail | Select a business location to retrieve a list of its transactions.
    Click to view a sample Location Detail report

    Location Summary | Select a location to see summary totals for each transaction type.
    Click to view a sample Location Summary report

    Single Card History | Enter a card number to see every time it’s been loaded or used in a sale.
    Click for a sample Single Card History report

    Liability Detail | See the balance of every gift card for all locations as of a particular date.
    Click for a sample Liability Detail report

    Liability | Transaction totals for all locations up to the selected date including liabilities not yet redeemed.
    Click for a sample Liability report

  3. Pick a date / date range and tap 'Run Report'.
  4. (Optional) Use the search field to filter the report based on the value of any column.

    For example, search ‘Sale Amount’ to see only transactions where a gift card was used on a sale.

  5. (Optional) Select 'Export to CSV' or 'Export to Excel' to download a spreadsheet of the report.

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