for iOS & Android
Download ShopKeep Pocket on your iOS or Android device to keep an eye on your store(s) while on the go. View sales across any date range, a full list of sold items, and a detailed register breakdown for your store account on ShopKeep.com, Inc.’s BackOffice servers.
Table of Contents
Get ShopKeep Pocket from Apple’s App Store Store (iOS) or Google’s Play Store (Android) to connect your device to a store account on ShopKeep.com, Inc.’s BackOffice servers.
Download Pocket on iOS
- Open the App Store.
- Tap 'Search' and search for ShopKeep.
- Tap 'Get', then 'Install' to download Pocket.
- When the download finishes, tap 'Open' to launch Pocket.
Download Pocket on Android
- Open the Play Store and search for 'ShopKeep'.
- Select 'ShopKeep Pocket' and tap 'Install'.
- When the download finishes, tap 'Open' to launch Pocket.
Add Your First Location
After opening ShopKeep Pocket for the first time, use your Business Owner or BackOffice Manager login to link the device to your store account on ShopKeep.com, Inc.’s BackOffice servers.
- Tap 'Get Started'.
- Enter the store name, username/email, and password.
Store name | ShopKeep account name, all lowercase with no spaces.
Username/email | The username or email used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers.
Password | The case sensitive password used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers.
- Tap 'Sign in'.
Unable to add the location? Visit our ShopKeep Pocket Troubleshooting guide for help.
Add Additional Locations
If you have multiple locations, add them to ShopKeep Pocket to start tracking their sales data from your store accounts on ShopKeep.com, Inc.’s BackOffice servers.
- Tap the name of the current location.
- Tap 'Add a new location'.
- Enter the store name, username/email, and password, then tap 'Add a new location'.
Unable to add the location? Visit our troubleshooting guide for help.
- Tap 'Done'.
- To switch between stores, tap the location name, select another location, and tap 'Done'.
View Your Sales
Monitor sales data from your store account on ShopKeep.com, Inc.’s BackOffice servers wherever you have internet. Scroll to view sales activity/trends, tender totals, top items, and active registers for a selected range.
IMPORTANT: Sales tax figures in reporting are estimates based on how you have configured your Tax Groups in BackOffice. For official filings, always verify your current local rates, then manually calculate tax using net taxable and non-taxable revenues. Be aware that tax laws can change at any time and you should contact a tax professional for specific tax advice regarding your business.
Date Range & Comparisons
Pocket gives you the freedom to select a preset or customized date range for the app’s sales data. The comparisons feature allows you to see how the selected range performed against a similar period of time.
- Tap the date range.
- Select a preset or custom range.
- (optional) Scroll down and choose a period of time to compare against the selected date range.
- Tap ‘Done’.
- (optional) Use the arrows to skip back or ahead by one full range.
For example, if viewing this month’s sales, tap the back arrow to show last month.
Refresh Sales Data
Refresh Pocket at any point to view updated sales data from your store account on ShopKeep.com, Inc.’s BackOffice servers.
- Scroll to the 'Sales activity' section and swipe down from the top of the screen.
The Sales activity section gives a high-level summary of all registers for the selected date range.
Gross Sales | Total sales before discounts, returns, gratuity, and tax.
Net Sales | Gross Sales minus Discounts and Returns.
Sales Count | Total number of sales and returns performed at the register.
Average Sale Value | Average value of each sale before tax.
Returns | Amount refunded to customers before tax, gratuity, and discounts.
Discounts | Total discounts on sales minus total discounts on return transactions.
Looking for more detail on discount usage? Try the BackOffice Sales by Discount report.
Net COGS | The business’s cost of items sold minus the cost of items returned.
Gross Margin | Percentage of Net Sales left after accounting for cost.
Gratuity | Total amount of tips left on credit card transactions.
Sales Tax | Total tax amount charged on sales minus tax refunded on returns.
▲ / ▼ | How the current date range compares with your selected comparison period.
Net Sales Per Hour
The Net sales per hour tile graphs sales by hour of the day to help identify which times are busiest/slowest. Learn how to switch between viewing the net sales amount (default) and the sales count.
- To view the sales count, tap the ellipsis, select 'Sales count', and tap 'Done'.
Tenders by Net Amount
View a breakdown of sales by tender type with the Tenders by net amount tile. See the total amount tendered across all registers and view the most popular payment methods by amount.
By default, the Top items section shows the top 5 best-selling items by sales amount. Learn how to view the full list of sold items, sort through items, and customize how top items are measured.
- Tap ‘View all’ to see a complete list of all sold items.
- Tap the measure to sort the items list ascending/descending.
- To change the top items measure, tap the ellipsis, select a new measure, and tap 'Done'.
Need to export or print your item sales data? Run the BackOffice Sales by Item report.
The Active registers section displays each register, its open/closed status, and a summary of cash flow. This tile appears only when Pocket’s date range is set to Today.
Opening Cash | Opening drawer amount entered when the shift was opened.
Drops/Pay-Ins/Payouts | Amount of cash added to or removed from the drawer due to pay ins and payouts.
Cash Tenders | Total amount of cash added to the drawer due to sales and returns during the shift.
Expected Cash | Amount of cash expected to be in the drawer.
Actual Cash | Closing drawer amount entered when the shift was closed. This is blank until the shift is closed.
Over/Short | Difference between the expected cash and actual cash. This is blank until the shift is closed.