We are slowly rolling out this new version of ShopKeep Pocket to all users. If your version of Pocket looks different than the screenshots below, visit one of the following support articles:

  • ShopKeep Pocket for iOS
  • ShopKeep Pocket for Android
  • ShopKeep Pocket
    for iOS & Android

    Download ShopKeep Pocket on your iOS or Android device to keep an eye on your store(s) while on the go. View sales across any date range, a full list of sold items, and a detailed register breakdown for your store account on ShopKeep.com, Inc.’s BackOffice servers.

    Table of Contents

    Download Pocket

    Get ShopKeep Pocket from Apple’s App Store Store (iOS) or Google’s Play Store (Android) to connect your device to a store account on ShopKeep.com, Inc.’s BackOffice servers.

    Download Pocket on iOS

    1. Open the App Store.
    2. Tap 'Search' and search for ShopKeep.

    3. Tap 'Get', then 'Install' to download Pocket.

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    4. When the download finishes, tap 'Open' to launch Pocket.

    Download Pocket on Android

    1. Open the Play Store and search for 'ShopKeep'.

    2. Select 'ShopKeep Pocket' and tap 'Install'.

    3. When the download finishes, tap 'Open' to launch Pocket.

    Add Your First Location

    After opening ShopKeep Pocket for the first time, use your Business Owner or BackOffice Manager login to link the device to your store account on ShopKeep.com, Inc.’s BackOffice servers.

    1. Enter the store name, username/email, and password.

      Store name | ShopKeep account name, all lowercase with no spaces.
      Username/email | The username or email used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers.
      Password | The case sensitive password used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers.

    2. Tap 'Sign in'.

      Unable to add the location? Visit our ShopKeep Pocket Troubleshooting guide for help.

    Add Additional Locations

    If you have multiple locations, add them to ShopKeep Pocket to start tracking their sales data from your store accounts on ShopKeep.com, Inc.’s BackOffice servers.

    1. Tap the name of the current location.
    2. Tap 'Add a new location'.
    3. Enter the store name, username/email, and password, then tap 'Add a new location'.
    4. Tap 'Done'.
    5. To switch between stores, tap the location name, select another location, and tap 'Done'.

    View Your Sales

    Monitor sales data from your store account on ShopKeep.com, Inc.’s BackOffice servers wherever there is internet access. Scroll down to view sales activity, top items, and active registers for the selected date range.

    Date Range & Comparisons

    Pocket gives you the freedom to select a preset or customized date range for the app’s sales data. The comparisons feature allows you to see how the selected range performed against a similar period of time.

    1. Tap the date range.
    2. Select a preset or custom range.
    3. (optional) Scroll down and choose a period of time to compare against the selected date range.
    4. Tap ‘Done’.
    5. (optional) Use the arrows to skip back or ahead by one full range.

      For example, if viewing this month’s sales, tap the back arrow to show last month.

    Sales Activity

    The Sales activity section gives a high-level summary of all registers for the selected date range.

    1. Swipe down from the top of the screen to refresh Pocket's data.

    Gross Sales | Total sales before discounts, returns, gratuity, and tax.
    Net Sales | Gross Sales minus Discounts and Returns.
    Sales Count | Total number of sales and returns performed at the register.
    Average Sale Value | Average value of each sale before tax.
    Returns | Amount refunded to customers before tax, gratuity, and discounts.
    Discounts | Total discounts on sales minus total discounts on return transactions.
    Net COGS | The business’s cost of items sold minus the cost of items returned.
    Gross Margin | Percentage of Net Sales left after accounting for cost.
    Gratuity | Total amount of tips left on credit card transactions.
    Sales Tax | Total tax amount charged on sales minus tax refunded on returns.
    ▲ / ▼ | How the current date range compares with your selected comparison period.

    Top Items

    By default, the Top items section shows the top 5 best-selling items by sales amount. Learn how to view the full list of sold items, sort through items, and customize how top items are measured.

    1. Tap ‘View all’ to see a complete list of all sold items.
    2. Tap the measure to sort the items list ascending/descending.
    3. To change the top items measure, tap the ellipsis, select a new measure, and tap 'Done'.

    Active Registers

    The Active registers section displays each register, its open/closed status, and a summary of cash flow. This tile appears only when Pocket’s date range is set to Today.

    Opening Cash | Opening drawer amount entered when the shift was opened.
    Drops/Pay-Ins/Payouts | Amount of cash added to or removed from the drawer due to pay ins and payouts.
    Cash Tenders | Total amount of cash added to the drawer due to sales and returns during the shift.
    Expected Cash | Amount of cash expected to be in the drawer.
    Actual Cash | Closing drawer amount entered when the shift was closed. This is blank until the shift is closed.
    Over/Short | Difference between the expected cash and actual cash. This is blank until the shift is closed.

    For similar sales overviews in BackOffice, try the Bird’s Eye View and Analytics Dashboard reports.


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