Saved Sales Sync enables businesses with an active internet connection to sync open saved sales between registers, securely back up saved sales (even if using a single device), view BackOffice reporting on saved sales, and close saved sales from the Lightspeed Pay app. With this feature, sales saved at one register can be viewed, modified, and finished on another, allowing flexibility to manage orders from any available device. When adding or replacing a register, backed-up saved sales will be available immediately.
In the Retail POS (S-Series) app for Android, the table layout also syncs between registers using Saved Sales Sync. In the iOS Register app, you must manually enable Table Layout Sync to sync the table layout between registers. To learn how to set up and use the table layout and Table Layout Sync, visit our Table Layout article.
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Saved Sales Sync Basics
Here is some basic information about how the Saved Sales Sync feature works.
In the Retail POS (S-Series) app for Android, the table layout also syncs between registers with Saved Sales Sync enabled. In the iOS Register app, you must manually enable Table Layout Sync to sync the table layout between registers. To learn how to set up and use the table layout and Table Layout Sync, visit our Table Layout article.
Saved sales sync between all registers activated on the same Lightspeed store, no matter which network each is connected to. When a new register is activated, existing saved sales will automatically sync to it.
Saved Sales Sync is enabled by default on all registers but can be disabled for individual registers that are working offline.
This feature requires an active internet connection. If you plan to use registers without internet, disable Saved Sales Sync to avoid recurring offline warning messages.
If you experience issues using Saved Sales Sync, check out our troubleshooting guide here.
Best Practices for Saved Sales Sync
For Saved Sales Sync to work most effectively, follow the best practices for using this feature.
Saved Sales Sync requires a stable internet connection. To be sure your network will perform as needed, we recommend following our best practices for network setup.
If multiple employees are helping the same party, each employee should manage their own separate saved sale (instead of managing the same sale together) and merge them, if necessary, before completing the transaction to avoid unnecessary conflicts.
If internet unexpectedly goes down, create and modify all saved sales from a single register able to accept all payment tenders needed for checkout to ensure saved sales will remain intact on one register, and not be divided among multiple registers, if connectivity is not restored.
If you plan to operate any particular register(s) offline, disable Saved Sales Sync on that register to avoid offline prompts when managing saved sales.
Saved Sales Sync Settings
While it is recommended to keep Saved Sales Sync enabled, if you plan to continuously operate a register without internet, disable Saved Sales Sync on that register to avoid recurring offline warning messages. If disabled, Saved Sales Sync can easily be turned back on.
Disabling Saved Sales Sync on a register will immediately sync its saved sales to other registers with the feature enabled, then remove them from the disabled register. After the feature is disabled, sales saved at that register will no longer be backed up or synced to other registers, and orders placed via your Lightspeed eCom (E-Series) online webstore will not sync to the register.
Sign into the register as a register manager.
Tap ‘Register Settings’ on the Main Menu (iOS) or ‘Setup’ on the register menu (Android).
