Add & Remove
Register Licenses

Register licenses tie the ShopKeep register app to BackOffice and affect billing rates. Manage an account’s licenses to add or remove registers as needed.

Check out our Manage Register Licenses video below.

Manage Licenses

Table of Contents

Add a Register License

When you need an additional register, add a license to your account. Be advised that changes to the register license count affect an account’s monthly billing.

  1. Sign in to BackOffice as the Business Owner.
  2. Click 'Settings', then select 'Register Licenses'.

    Don’t see ‘Register Licenses’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Change Account Settings'.
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  4. Adjust the license count and tap 'Update'.

    A pro-rated amount is charged immediately for each new license. If an account bills $69 on the 30th of the month, adding a license on the 15th charges $34.50 for the 15 days left until the billing date.

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  5. Activate the license in the ShopKeep app to begin using your new register.

If you have questions about register licenses, visit our BackOffice FAQ.

Deactivate a Register License

If you need to reduce the number of licenses on your account, make sure to close open shifts and deactivate licenses in BackOffice before changing your plan or reactivating licenses.

Self-deactivation is only compatible with ShopKeep version 2.12.0 and above. If you are running an earlier version, update the ShopKeep app before trying to deactivate.

  1. Close any open checks and shifts on your registers.
  2. Sign in to BackOffice as the Business Owner.
  3. In BackOffice, click ‘Settings’ and choose ‘Register Licenses’.

    Don’t see ‘Register Licenses’? Visit our BackOffice Settings Troubleshooting guide for help.

  4. Click ‘Deactivate’ for the register you’d like to deactivate.
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  5. Read the warning then click ‘Continue’ to deactivate the register license.
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  6. Open the ShopKeep register app and tap 'Ok' to confirm the register's deactivation.

    If you receive an error, visit the Manager Functions Troubleshooting guide for help resolving it.

  7. (Optional) Activate a new register or remove the register license.

Remove a Register License

When a register’s service is no longer required, remove its license so the account is only billed for the ones needed. After deactivating a register license, follow the steps below to remove it from your account.
  1. Sign in to BackOffice as the Business Owner.
  2. Click 'Settings' and select 'Register Licenses'.

    Don’t see ‘Register Licenses’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click 'Change Account Settings'.
    Click to Enlarge
  4. Adjust the license count and click 'Update'.
    Click to Enlarge

Still having trouble managing register licenses? Check out our Troubleshooting Guide for solutions!


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