Add & Remove
Register Licenses

Add and remove register licenses to change the number of registers that can be activated on a ShopKeep account. Deactivate a register to free up a license to be removed or activated on another device. Register licenses tie the ShopKeep Register app to BackOffice, determine the number of registers that can be used, and affect billing rates for merchants on select pricing packages.

Only the Business Owner or an employee with ‘Manage Account’ and ‘Manage Register Licenses’ permissions can add or remove register licenses.

Table of Contents

Add a Register License

To activate an additional register, first add a register license to your account. Be advised that changing the register license count affects billing for accounts on select pricing packages.

This feature is only available to ShopKeep merchants on select pricing packages.

  1. Sign in to BackOffice as the Business Owner or as an employee with 'Manage Account' and ‘Manage Register Licenses’ permissions.

    Learn more about customizable BackOffice permissions here.

  2. Click 'Settings' and select 'Register Licenses'.

    Don’t see ‘Register Licenses’? Visit our troubleshooting guide for help.

  3. Click 'Change Account Settings'.
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  4. Adjust the license count and click 'Update'.

    If relevant, you will be charged a prorated amount immediately for each new license added. For more information, visit our Billing Policy.

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  5. Download and activate the ShopKeep Register app to begin using a new register.

Have questions about register licenses? Visit our BackOffice FAQ.

Deactivate a Register

Deactivating a register frees up a register license, allowing you to remove the license from the account or activate the ShopKeep Register app on a different device. Deactivating a register can be done from BackOffice or from the register in the ShopKeep Register app.

From BackOffice

Deactivate a register from BackOffice if you are able to sign into BackOffice and have ‘Manage Register Licenses’ permissions. This is a multi-step process that requires access to both BackOffice and the register.

  1. On the register to be deactivated, close all saved sales and close the register shift.

    Skip this step if you cannot access the register due to it being lost or stolen.

  2. Sign in to BackOffice as the Business Owner or an employee with 'Manage Register Licenses' permissions.

    Learn more about customizable BackOffice permissions here.

  3. In BackOffice, click ‘Settings’ and select ‘Register Licenses’.

    Don’t see ‘Register Licenses’? Visit our troubleshooting guide for help.

  4. Click ‘Deactivate’ for the register you want to deactivate.
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  5. Review the warning, then click ‘Continue’ to deactivate the register.
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  6. Open the ShopKeep Register app and tap 'OK' to dismiss the deactivation success screen.

    If the screen below does not appear, get updates on the iOS or Android register to trigger it. If there is an error, visit our troubleshooting guide for help.

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  7. Activate a register on a different device or remove the register license from the account.

From the Register

Deactivate a register from the register itself if you are able to sign into the register as the Business Owner.

This feature is only available on the latest compatible versions of the ShopKeep Register app. For help updating the ShopKeep Register app, visit the relevant article below:

  1. On the register to be deactivated, sign in as the Business Owner.
  2. Close all saved sales and close the register shift.
  3. From the Main Menu (iOS) or Support screen (Android), tap ‘Deactivate Register’.

  4. Tap ‘Confirm’ (iOS) or ‘OK’ (Android) to proceed with deactivation.

  5. Tap ‘OK’ to dismiss the deactivation success screen.

    If there is an error, visit our troubleshooting guide for help.

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  6. Activate a register on a different device or remove the register license from the account.

Remove a Register License

When a register is no longer needed, remove a register license so the account is only billed for the registers being used.
  1. Follow the steps above to deactivate a register.
  2. Sign in to BackOffice as the Business Owner or as an employee with 'Manage Account' and ‘Manage Register Licenses’ permissions.

    Learn more about customizable BackOffice permissions here.

  3. Click 'Settings' and select 'Register Licenses'.

    Don’t see ‘Register Licenses’? Visit our troubleshooting guide for help.

  4. Click 'Change Account Settings'.
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  5. Adjust the license count and click 'Update'.
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Move License to a Different Device

Move a register license to change which device is used as your ShopKeep register if you upgrade devices, lose an existing register, or cannot access a register to continue the business day.

  1. Follow the steps above to deactivate a register.
  2. If necessary, download the ShopKeep Register app on a different device.

    Need help downloading ShopKeep on an iPad or Android device? Visit our Introduction to the iPad or Introduction to Android support articles.

  3. Follow the steps here to activate a new register.