Email Receipts

Customize the email receipts sent to customers to include a business logo, links to social media profiles (Yelp, Facebook, Instagram, etc), and promotional messaging to encourage customers to engage with your business. Email receipts can be set up in BackOffice or from the iOS ShopKeep Register app (v4.0 and above).

Watch our Email Receipts video below:

Email Receipts

Table of Contents

Email Receipt Overview

Send an HTML version of receipts displaying your business logo and social media pages directly to your customer’s email inbox.

Email Receipt Breakdown

Set Up Email Receipts from BackOffice

From BackOffice, set up email receipts by adding business information, a logo, promotional messaging, and links to social media. Each part of the receipt is optional, so add as much or as little to it as wanted.

  1. Sign in to BackOffice as the Business Owner.
  2. Click 'Settings', then 'Receipts and Tips'.

    Don’t see ‘Receipts and Tips’? Visit our BackOffice Settings Troubleshooting guide for help.

  3. Click ‘Paper Receipt’, then fill in as much Business Information as desired.

    Business information from paper receipts also appears on email receipts. For a full walkthrough of this section, visit the Paper Receipts article.

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  4. Click the 'Email Receipt' tab to customize your email receipt.

Add a Logo

Show off your business logo by adding it to email receipts!

  1. From the ‘Email Receipt’ tab, click 'Choose File'.
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  2. Select an image file from your computer and click 'Open'.
    • Logos must be in .PNG, .JPG, or .GIF format and cannot exceed 50kB in size.
    • If also printing the logo on paper receipts, we recommend following these tips to optimize the logo before uploading it.
    Click to Enlarge
  3. (Optional) Enter a ‘Logo URL’ to send customers to when they click the logo.
    Click to Enlarge
  4. Click 'Save' to save changes.
    • To change the logo, click ‘Remove this logo’ and repeat steps 1 – 4.
    • To learn how to print the logo on paper receipts, visit the Paper Receipts article.

Receipt Heading and Promotional Message

Add a short greeting and a promotional message for customers that will appear below the business logo on email receipts.

  1. Fill in a ‘Receipt heading’ and/or ‘Promotional Message’.
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  2. Click 'Save' to save changes.

Banners

Create a text or image banner to advertise promotions, events, or featured products below the sales receipt on email receipts.

  1. Select ‘Image’ or ‘Text’.
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  2. Customize the banner.
    • For Image banners, click ‘Choose File’ to upload an image file from your computer.
    • Banner images must be in .PNG, .JPG, or .GIF format and cannot exceed 70kB in size.

      Click to Enlarge
    • For Text banners, enter a message to appear on the email receipt.
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  3. (Optional) Enter a ‘Banner URL’ to send customers to when they click the banner.
  4. Click ‘Save’ to save changes.

Social Media Links

Links to social networks encourage customers to be more active and spread the word about your business. Once you start emailing receipts, visit the Marketing Dashboard to see how often customers click these links.

  1. Visit one of your business's social media pages.

    Email receipts support links to Yelp, Facebook, Twitter, Instagram, and email addresses.

  2. Click the website URL to highlight it.
  3. Click the ‘Edit’ menu or right-click the URL, then select ‘Copy’.
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  4. Paste the URL into the Email Receipt builder in BackOffice.
  5. Check the 'Show' box to make the link appear on email receipts.
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  6. Repeat steps 1 - 6 to add additional social media links.
  7. Click 'Save' to save changes.

Set Up Email Receipts from the Register

From the iOS ShopKeep Register app (v4.0 and above), set up email receipts by adding business information, a logo, promotional messaging, and links to social media. Each part of the receipt is optional, so add as much or as little to it as wanted.

  1. Sign in to the iOS ShopKeep Register App as the Business Owner.
  2. Tap ‘Receipt and Tip Settings’ on the Main Menu.

    This option is available to ShopKeep accounts created on or after July 23, 2019. For accounts created before July 23, follow the BackOffice steps above to set up email receipts.

    Click to Enlarge

Business Info and Logo

Enter the business information that will appear on paper and email receipts and show off your business logo by adding it to email receipts.

  1. From the ‘Business Info’ tab, fill in as much information as desired.

    For a full walkthrough of this section, visit the Paper Receipts article.

    Click to Enlarge
  2. Upload a logo that will appear on email receipts
    a Tap ‘Choose Image’.
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    b Tap ‘Photo Library’ or ‘Browse’.
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    c Select your logo and tap ‘Done’.
    • Logos must be in .PNG, .JPG, or .GIF format and cannot exceed 50kB in size.
    • If also printing the logo on paper receipts, we recommend following these tips to optimize the logo before uploading it.
    Click to Enlarge
  3. Tap ‘Save’ to save changes.

To print the logo on paper receipts, enable ‘Show Logo on Printed Receipt’ located under the ‘Paper Receipt’ tab.

Messaging

Add a short greeting and promotional message for your customers and create a text or image banner to advertise a promotion, event, or featured product.

  1. Tap the ‘Email Receipt’ tab.
    Click to Enlarge
  2. Fill in as much of the ‘Messaging’ sections as desired.
    Click to Enlarge

    Logo Link | Enter a website URL to send customers to when they click the business logo.
    Heading | Appears below the business logo at the top of the email receipt.
    Message | Appears below the ‘Heading’.

    Click to Enlarge

    None / Image / Text | Select a type of banner to add to the email receipt. For ‘Image’, tap ‘Choose Image’ to upload an image file. Banner images must be in .PNG, .JPG, or .GIF format and cannot exceed 70kB in size. For ‘Text’, enter a message.
    Message Link | Enter a website URL to send customers to when they click the image or text banner.

  3. Tap ‘Save’ to save changes.

Social Media Links

Links to social networks encourage customers to be more active and spread the word about your business. Once you start emailing receipts, visit the Marketing Dashboard to see how often customers click these links.

  1. Press the iPad’s Home button to exit ShopKeep, then open Safari.
    Click to Enlarge
  2. Visit one of your business’s social media pages.

    Email receipts support links to Yelp, Facebook, Twitter, Instagram, and email addresses.

  3. Tap to highlight the website URL, then tap again and select ‘Copy’.

  4. Reopen the ShopKeep Register app.
  5. Tap a social media field, then tap again and select ‘Paste’.

  6. Toggle the switch to make the link appear on email receipts.
    Click to Enlarge
  7. Repeat steps 1 - 6 to add additional social media links.
  8. Tap ‘Save’ to save changes’.

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