Manage Account

As the Business Owner or an employee with the ‘Manage Account’ permission, access the Manage Account page in BackOffice to view and update business contact and payment information to ensure uninterrupted service. View billing plan details, pricing, and fees, see any add-ons attached to the account, get invoices for past billings, and retry failed payments.

Watch our Manage Billing video below:

Manage Billing

Table of Contents

Business Owner Information

The Business Owner is the main point of contact and administrator of an account. Review and update the Business Owner info as the Business Owner or an employee with the ‘Manage Account’ permission to ensure contact details are accurate.

If you have multiple stores linked together, the Business Owner applies to each linked store.

  1. In BackOffice, click ‘Settings’ and select ‘Manage Account’.

    Don’t see ‘Manage Account’? Visit our BackOffice Settings Troubleshooting guide for help.

  2. Select ‘Update Info’ next to ‘Business Owner’.
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  3. Make changes as necessary and click ‘OK’ to save.

    Entering a new email in this field does not affect the BackOffice login. Contact Customer Care to request this change.

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Manage Register Licenses

From this section, view your subscription details and change the number of register licenses on your account. Depending on your pricing package, adding or removing licenses may increase or decrease the amount you pay for ShopKeep.

  1. In BackOffice, click ‘Settings’ and select ‘Manage Account’.

    Don’t see ‘Manage Account’? Visit our BackOffice Settings Troubleshooting guide for help.

  2. Click 'Manage Plan' to update the number of register licenses at the business.
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  3. Click the 'Register Licenses' drop down to change the number of register licenses.

    Added licenses are available immediately. You cannot have fewer licenses than activated registers. If you add extra register licenses in the middle of a billing cycle you will be charged a prorated fee for the rest of the billing cycle.

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  4. Click 'Update' to save the changes.

Add/Update Payment Information

Sign into BackOffice as the Business Owner or an employee with the ‘Manage Account’ permission to add or update the credit card on file for the account. If multiple locations are linked together, manage billing details for each account separately through each store’s BackOffice.

  • When a ShopKeep account payment is declined or past due, you will be prompted when signing into BackOffice to update payment information or retry the payment. To learn how this process works, visit the Billing Troubleshooting guide.
  • If you purchased an in-app subscription, you must add or update payment information through your Apple or Google account. Visit our In-App Subscriptions article to learn more.
    1. In BackOffice, click ‘Settings’ and select ‘Manage Account’.

      Don’t see ‘Manage Account’? Visit our BackOffice Settings Troubleshooting guide for help.

    2. Click 'Add Payment Method'.

      Or ‘Update Payment Method’ to update existing payment information.

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    3. Enter your billing contact info and business address. Click 'Next'.
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    4. Enter your credit card details and click 'Submit'.
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    Billing Activity

    View billing activity on the account occurring within the last 120 days. Export a copy of billing invoices to keep for your records, and retry failed payments to keep your account in good standing.

    When a ShopKeep account payment is declined or past due, you will be prompted when signing into BackOffice to retry the payment or update payment information. To learn how this works, visit the Billing Troubleshooting guide.

    1. In BackOffice, click ‘Settings’ and select ‘Manage Account’.

      Don’t see ‘Manage Account’? Visit our BackOffice Settings Troubleshooting guide for help.

    2. Scroll down to the 'Billing Activity' section.
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      Date | Date of the billing activity.
      Type | The type of billing activity. ’Invoice’ is the bill for your ShopKeep service, and ‘Payment’ is the charge to your credit card.
      Status | Status of the billing activity: ‘Paid’, ‘Unpaid’, ‘Processed’, or ‘Error’.
      Amount | Total fee invoiced or paid for the billing period.

      Email PDF | Click to export a copy of the invoice via email. Click here to view a sample invoice.
      Retry Payment | Click to charge the existing credit card on file again if there was a payment error. This option is not available for accounts with an in-app subscription. If the error persists after retrying, you may need to update the credit card on file to successfully complete the payment.

    Do you have more questions? Check out our FAQ!