Manage Account Billing

Update and view your business, billing, and credit card info to ensure uninterrupted account service.

Manage Billing

Table of Contents

Add/Update Payment Information

Sign into BackOffice as the Business Owner to see your bill and put a credit card on file for your store. If you have multiple stores / locations linked together, you must manage billing details separately through each store’s BackOffice.

Having issues signing in? Check out our Troubleshooting Guide for some solutions.

  1. Click the Business Owner email address and select 'Manage Account'.

    If you don’t see an email, visit our BackOffice Settings Troubleshooting guide for help.

  2. Click 'Add Payment Method'.

    Or ‘Change Payment Method’ to update existing payment information.

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  3. Enter your billing contact info and business address. Click 'Next'.
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  4. Enter your credit card details and click 'Submit'.
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Billing statements and invoices are only available upon request. They can only be emailed to the Business Owner Email address on file with ShopKeep.

Update the Business Owner

The Business Owner is the main point of contact and administrator of an account. Review and update the Business Owner info regularly to ensure contact details are accurate.

If you have multiple stores linked together, the Business Owner applies to each linked store.

  1. Click the Business Owner email address and select 'Manage Account'.

    Don’t see an email? Visit our BackOffice Settings Troubleshooting guide for help.

  2. Select ‘Update’ next to ‘Business Owner’.
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  3. Make changes as necessary and click ‘OK’ to save the changes.

    Entering a new email does not affect the BackOffice login. Contact Customer Care to request this change.

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Do you have more questions? Check out our FAQ!


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