If you signed up for ShopKeep on or after August 15, 2018 , use this article for help with Time Clock.
If you signed up prior to August 15, 2018, keep an eye out as we will be slowly rolling out the new Time Clock. Visit this Time Clock article for help.

Using the Time Clock

The Time Clock, on the ShopKeep register, allows employees to clock in and out so management can track hours worked in BackOffice. Learn to clock in and out at the register, manually add or edit clock punches in BackOffice, and view a report containing all employee hours.

Table of Contents

Clock In & Out

Employees clock in and out on the register to record their shift start and end times. Clock punches sync automatically to BackOffice with an active internet connection. Do you need to add staff? Learn how!

  1. On the ShopKeep Register app, enter a four digit register code.
  2. Tap 'Clock In' or 'Clock Out' to record a time punch.
  3. A pop-up appears to confirm the time of the clock punch.

    Don’t see a pop-up? Visit our Login / Access Troubleshooting guide for help.

Having issues using the Time Clock? Check out our troubleshooting guide for solutions!

Time Clock Report

From BackOffice, use the Time Clock report to track the hours your employees work.

  1. From BackOffice, click 'Staff' and select 'Time Clock'.

Read the Report

The Time Clock report is used to view each employee’s clock punches and total hours worked. The report is grouped by employee and hours in the report are listed in decimal hours.

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Employee Name & Day | Name of staff member and day of the week that the employee’s shift occurred.
Time In | Date and time the employee clocked in for their shift.
Time Out | Date and time the employee clocked out for their shift.
Hours | Number of decimal* hours worked by the employee during that shift. Hours are not totaled until both a clock in and out are recorded.

*The decimal in ‘Hours’ represents a fraction of an hour, NOT total minutes. For the number of minutes, multiply the decimal hour by 60. For example, 8.10 hours is 8 hours and 6 minutes (0.10 x 60).

Export | Click Export to download the displayed punches as a spreadsheet to view using spreadsheet software. Click here for a sample export.

  • If time clock punches appear with the wrong time, visit our troubleshooting guide for help.
  • Looking for more employee reporting? Run the Sales by Employee report to analyze employee sales.
  • Filter the Report

    Filter the report to view hours by individual employees, hide or show data columns, and other specific time clock data.

    1. Click 'Filter' from the menu.

    Show/Hide Columns | Select or deselect the columns to be displayed on the report.

    Employees | Show or hide employees from view.

    Additional Filters | Select the categories of punches displayed on the report.

    Manage Time Clock Records

    Learn to edit time clock records in BackOffice to correct errors made while clocking in or out.

    Add a Work Shift

    If an employee does not clock in or out for a shift, you can manually add the work shift from BackOffice.

    1. Click 'Add New' from Time Clock.
    2. Enter the time clock information in the fields.
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    3. Click 'OK' to save.

    Edit a Work Shift

    Notice a mistake on a time punch? Edit punches from Time Clock in BackOffice.

    1. From Time Clock, click the edit icon next to the punch that needs to be changed.
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    2. Update the employee's shift information, then click 'OK'.
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    Edited shifts have a link to the audit table, which shows all edits made to the shift and used to track changes made to punches.

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    Delete a Work Shift

    Remove a work shift from an employee’s records from Time Clock.

    1. Click the icon next to any shift to be deleted.
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    2. Confirm the shift to be deleted, then click 'Delete'.
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    Deleted punches appear in gray on the time clock report. Click the audit table icon to view all changes made.

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    Audit Table

    The Time Clock Audit Table displays more detailed information about edited and deleted time punches. Click the clock icon on the Time Clock report to view the table.

    Click here to view an example of an edited punch audit table.

    Click here to view an example of a deleted punch audit table.

    Click to Enlarge

    Date / Time | Date and time of the edit or deletion.
    Staff Name | Name of the employee that completed the punch.
    Edited By | Name of the employee that edited the punch.
    Original Entry – In | Date and time of original clock-in.
    Original Entry – Out | Date and time of original clock-out.
    New Entry – In | Date and time of edited clock-in.
    New Entry – Out | Date and time of edited clock-out.
    Net Hours | Total number of hours worked.
    Change | Amount of time added or removed from the new punch.


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