If you signed up for ShopKeep on or after August 15, 2018, use this article for help with Time Clock. If you signed up prior to August 15, 2018, follow along below as we slowly roll out the new Time Clock.

Using the Time Clock

The Time Clock allows employees to clock in and out so management can track their hours worked. Learn to clock in/out, manually add and edit clock punches, and view a report containing all employees’ hours.

Watch our Time Clock video below:

Table of Contents

Clock In & Out

Employees clock in and out on the register to record their shift start and end times. Clock punches sync automatically to BackOffice with an active internet connection.

  1. Enter a four digit register code.
  2. Tap 'Clock In' or 'Clock Out' to record a time punch.
  3. A pop-up appears to confirm the time of the clock punch.

    Don’t see a pop-up? Visit our Login / Access Troubleshooting guide for help.

Manage Time Clock Records

Learn to manage time clock records in BackOffice so you can correct any errors employees make while clocking in/out.

Edit Time Clock Punches

From time to time, you may need to adjust an employee’s clock in or clock out time. Here is how to do that.

  1. In BackOffice, click 'Staff' and select 'Time Clock'.
  2. Select a time punch.
  3. Use the sliders to change the time and, if necessary, select a new date.
  4. Click 'Done' to save changes.

Add a Work Shift

If an employee forgets to clock in or out for their shift, manually add the worked shift to the Time Clock.

  1. In BackOffice, click 'Staff' and select 'Time Clock'.
  2. Scroll down to an employee and click 'Add Work Shift'.
  3. Use the calendar and sliders to specify the start date and time. Click 'Done'.
  4. Adjust the shift’s ending date and time and click 'Done'.
  5. Click 'Add Shift' to confirm the shift.
    Click to Enlarge

Having issues using the Time Clock? Check out our troubleshooting guide for solutions!

Time Clock Report

Keep track of the hours your employees work using the Time Clock report.

Run the Report

From BackOffice, run the Time Clock report for an overview of employee hours during a specific time period.

  1. Click 'Staff' and select 'Time Clock'.
  2. Select a date/time range and click 'Retrieve'.

    By default, the report displays the last 30 days of time clock punches.

    Click to Enlarge
  3. (Optional) Check 'Include deleted employees' to show time punches for employees you have previously removed from the Staff List.
    Click to Enlarge
  4. (Optional) Click 'Download CSV' to export the time clock records to a spreadsheet.
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Read the Report

Learn to read the Time Clock report to understand each employee’s clock punches and total hours worked.

Click to Enlarge

Day | Day of the week that the employee’s shift occurred.
Time In | Date and time the employee clocked in for their shift.
Time Out | Date and time the employee clocked out for their shift.
Total Hours (column) | Number of hours worked by the employee during that shift.
Total Hours (bottom) | Total hours worked by the employee for all shifts in the selected date range.
*The decimal in ‘Total Hours’ represents a fraction of an hour, NOT total minutes. Multiply the decimal by 60 to get the number of minutes in the shift. For example, 8.10 hours is 8 hours and 6 minutes (0.10 x 60).

  • If time clock punches appear to show the wrong time, visit our troubleshooting guide for help.
  • Looking for more employee reporting? Run the Sales by Employee report to analyze employee sales.
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