Ticket Printing

Often used in restaurants and bars, tickets let your staff know what to prepare. They include the items ordered, modifiers selected, and any ticket notes for further customization added by the cashier.

Ticket Printer Setup

Table of Contents

In the Box

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  • Printer
  • Power Supply
  • Test Roll of 1-ply Bond Paper
  • One Red/Black Ink Ribbon
  • Manuals
  • Installation CD (not needed with ShopKeep)
  • Black plastic insert for alternate paper widths (not needed with ShopKeep)
  • Foam Packing Inserts
  • Plastic Bag
  • Hardware Setup

    Begin by connecting the SP700 Ticket Printer to your network.

    Once connected, visit our Best Practices Guide to learn how to care for the printer.

    Set Up a Wifi Network

  • First, check that there’s WiFi at your location and you can physically access the router. The ticket printer must be plugged into your router. It is not wireless.
  • If you don’t own a dedicated router for your business, we suggest the supported R7000 Nighthawk.
  • If the router is inaccessible, consider using the WN2500RP Wireless Range Extender. Keep in mind, a direct connection to the router is always the most reliable solution.
  • Connect Printer to Router

    1. Plug the power cable into the printer and a power outlet.
    2. Connect an ethernet cable to the printer’s 100/10 BASE port.
    3. Plug the other end into an open port on your router.
    4. Open the printer’s front lid to reveal the ink ribbon tray.
    5. Place and lock the ribbon into place. Then, close the lid.
    6. Open the back cover and load the paper.
    7. Flip the power switch to turn on the printer.
    8. Wait for the READY light to turn solid green.
    9. Connect the ticket printer to ShopKeep.

    Connect to ShopKeep

    Ticket Printing works by activating your printer from the Printer Setup Menu.

    The TSP 100 and Epson TM-m10 ethernet receipt printers can also be configured as ticket printers. Check out our TSP 100 and Epson TM-m10 setup articles to get your printer connected. Then, follow along below to select it as a ticket printer within the register app and assign inventory items to it.

    The Epson TM-m10 Bluetooth printer can also be configured as a ticket printer, but it cannot have departments/categories assigned to it as shown below, rather all inventory items need to be individually assigned to the printer within the BackOffice Items List. Follow our Epson TM-m10 Bluetooth printer setup article, assign items via the Items List to the printer, then follow along below to select it as a ticket printer within the register app.

    1. In ShopKeep, open the Control Panel and tap 'Hardware Setup'.
    2. Tap 'Printer Setup'.
    3. Toggle on the switch next to your ticket printer.
      Switches can be toggled ‘on’ or ‘off’ at each register to change the status of printers.
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    4. Tap the 'Test Print' button to test the connection between ShopKeep and the printer.

    BackOffice Printer Assignments

    Learn how to assign departments/categories to the ticket printer and manage individual printed items.

    Departments / Category Assignments

    Assign entire departments or categories of items so they print to the ticket printer.

    1. In BackOffice, click 'Settings', then 'Hardware'.
    2. Edit the printer added from the iPad.
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    3. Click the 'Assigned To' dropdown menu to select departments and/or categories.
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      You can select your ethernet receipt printer as a fallback printer. If the ticket printer fails, the fallback prints the ticket.
    4. Click 'Save' to confirm your changes.
    5. Sign into the iPad as a manager and Get Updates.

    Manage Printed Items

    Manage ticket printing on the item level to assign or un-assign individual items to the printer.

    1. In BackOffice, click 'Items', then 'Items List'.
    2. Search and choose an item.
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    3. Click 'Additional Details'.
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    4. Click 'Print to' and select a printer. Click 'OK' to save the changes.
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    5. Sign into the iPad as a manager and Get Updates.

    Ticket Printing at the Register

    Tickets print automatically when you tender a transaction or save a check that includes an item that’s assigned to the printer. When you ring up items that are assigned to a ticket printer, you can enter ticket notes to customize the order or notify the back of house employees about any specifications needed on the order.

    1. Sign in to the register and tap to add an item to the sales screen.
    2. (optional) Tap to add notes to the ticket.
    3. (optional) Use the keyboard to enter some notes. then, tap 'Done'.
    4. Tender the sale or save it as an open check. The ticket prints automatically.

      From a saved check:

      From a tendered sale:

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