Gift Cards &
Liabilities FAQ

This guide answers all frequently asked ShopKeep gift card and liability questions. From becoming familiar with gift card options and the setup process to learning how to accept deposits and gift certificates, we’re here to help you gain a quick understanding and point you toward additional resources.

Table of Contents

General Questions

How much do ShopKeep gift cards cost?

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Prices vary based on package and card choice.
Visit our online store to view all available options and prices.

How do I order/re-order gift cards?

If you are new to ShopKeep gift cards, call us at 866.315.6978 to get started. If you have ordered gift cards before, you can re-order them from our online store. Learn more below.

Can ShopKeep gift cards be used internationally?

ShopKeep gift cards are only available in the United States at this time.

Can gift cards be redeemed at all my locations?

Yes, if you have multiple locations your customers will be able to redeem gift cards at each location. However, each location’s BackOffice will only track its own liabilities. So, if a gift card is purchased at one location and redeemed at another, the liability reporting for each location will appear slightly skewed. We recommend referring to the Gift Card Portal for even liability reporting as all locations will report to one Gift Card Portal account setup under your main account.

Note that each location must be individually set up for ShopKeep Gift Cards if you’d like them to be redeemable at all your locations. See our Gift Card Setup article to learn more about getting started.

What’s the difference between personalized and custom cards?

For personalized cards, you choose from a list of card design and font options. Note that personalized card styles shown below are subject to change. Visit our store to view your personalized gift card options.

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Custom cards are fully customizable. Purchase our design service to have custom artwork designed for you.

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Experienced Photoshop/Illustrator users can follow our design specifications to design their cards.

Do gift card orders include envelopes or card holders?

Envelopes and card holders do not come standard with personal or custom cards.

Upon signing up for our Gift Card service, we will automatically send you 20 complimentary generic gift cards to get you started. Any additional accessories like envelopes or a stand can be ordered upon placing your gift card order. View our gift card options and accessories here.

Why didn’t I receive a proof after placing my order?

Proofs are provided while placing your order. You must approve the proof before submitting your order. Proofs will not be emailed to you unless you’ve chosen to use the ShopKeep Design Service.

Can I return gift cards I purchased through ShopKeep?

We cannot accept returns or provide refunds for gift card orders after they are sent to print.

Is there any setup I need to complete after receiving my gift cards?

Yes, you need to set up liability tracking in BackOffice before you are able to issue and redeem gift cards. Visit our ShopKeep Gift Cards article to learn how to complete these steps.

How do I issue and redeem gift cards at the register?

To learn how to issue and redeem gift cards, visit our ShopKeep Gift Cards article:

  • Issue a Gift Card
  • Redeem a Gift Card
  • Can I return a sale to a gift card?

    No. Instead, return the sale to a different tender (like ‘Other’). In a separate transaction, sell a gift card for the exact return amount and tender it the same way as the return.

    Can gift cards be reloaded?

    Yes! Follow the process to issue a gift card and swipe the card you want to add value to.

    What kind of reports are available for gift cards?

    The Gift Cards & Deposits report in BackOffice shows total issued, redeemed, and net liabilities. The gift card reporting portal contains several other comprehensive reports.

    How do I cancel my gift card subscription?

    Contact ShopKeep Customer Care with your request to cancel. Be advised that your gift cards and gift card portal will be unusable after canceling.

    How can customers check their gift card balance?

    Balances can be checked in-store at the register at the register or through the gift card reporting portal.

    Personalized Gift Cards

    How long does it take to receive personalized gift cards?

    Personalized cards typically ship within 3-5 business days.

    What does the personalized gift cards process look like?

    1. Select the 'Personalized Card' option when visiting the order form.
    2. Select from color and font options.
    3. Provide your business information and approve the proof before submitting the order.

      We’ll send you 20 free generic cards to get you started. Your cards will ship in 3-5 business days.

    Custom Gift Cards

    How long does it take to receive custom gift cards?

    Custom gift cards generally ship within 10-15 business days after proof approval.

    You can review the entire custom gift card process below.

    What does the custom gift card process look like if I design my own cards?

    1. Select 'Custom Card' option on the order form.
    2. Upload your design or select a service option.
    3. Provide all requested information and approve the proof before submitting your order.

      We’ll send you 20 free generic cards to get you started. Your cards will ship in 10-15 business days.

    What does the custom gift card process look like if ShopKeep designs my cards?

    1. Select the 'Custom Card' option on the order form.
    2. Provide your ShopKeep account name and select 'Add Custom Gift Card Service'.
    3. Upload any necessary files, such as logos or specific imagery (this is optional), then sit back and let ShopKeep do the designing!

      A proof will be emailed to you. Carefully review the proof and request a revision (if there are mistakes) or approve it (we cannot make changes after you approve). Once approved, your cards print and ship within 10-15 business days.

    What specifications do I need to follow to design my own gift card artwork?

    Click here to download our specification guide in PDF format.

    Pay very close attention when creating your gift card design. Incorrectly formatted artwork will cause errors and delays in printing.

    Do I need to submit a design for both the front and back of my cards?

    Yes, you must submit both the front and back design templates.

    Deposits & Other Liabilities

    Are there other forms of liabilities I can accept?

    Yes, in addition to gift cards, you can enable gift certificates and deposits in your BackOffice Tender Settings.

    Can I return deposits?

    Yes, you can easily return deposits at the register. Simply pull up the original transaction from the ‘History/Returns’ menu on the iPad register and choose the deposit/liability item to return and proceed with the return like normal.

    Are deposits and gift certificates tracked the same way as ShopKeep Gift Cards?

    Yes, visit the Gift Card & Deposits report in BackOffice to view which liabilities are issued, redeemed, or returned.

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