From bagels and coffee to t-shirts and jewelry, inventory is what your business sells. Read through these frequently asked inventory questions to better understand how to manage and track your stock items.
Table of Contents
This section addresses setting up your inventory, modifying items, and deleting inventory.
How do I add inventory?
How do I add shipping cost to a transaction?
Can I transfer inventory from one ShopKeep location to another?
Inventory items cannot be automatically transferred between locations, but they can be copied over manually. Visit this support article to learn how to copy inventory from one location to another.
Is it safe to delete an item that I no longer carry in inventory?
Yes. The item’s sales history will still be recorded in reporting up until when it is deleted. Beware that if you recreate a deleted item later, you will be creating a duplicate that may affect reporting accuracy. Additionally, labels printed for the deleted item will not scan if the item is recreated and would need to be reprinted. Deciding to delete an item is completely up to you. Alternatively, you could simply set the item’s register status as Inactive, so that the item remains in your inventory, but no longer appears for sale at the register.
How do I delete inventory?
Select an item on the Items List and click the red ‘Delete’ link to remove it from inventory. To remove many items at once, use Bulk Management.
Visit the Inventory Reporting section below to learn how deleted items affect your reporting.
What is the difference between Basic Items and Items with Variants?
Where can I learn about items with variants?
Visit our Items with Variants Index for a selection of articles to help you understand, set up, and use items with variants.
Should I use basic items or items with variants?
Visit our interactive Are Items with Variants Right for Me? article to help decide if you should use items with variants. Afterwards, check out the Variants vs. Modifiers article to compare the benefits of using items with variants against using basic items with modifiers.
When I enter 4.039 as the price per pound of candy, the system adjusts it to 4.04. Why is this happening?
When entering an item’s unit price, the system rounds to the nearest hundredth place.
How can I modify my current inventory?
How should my spreadsheet look when using Bulk Management to add inventory?
Make sure to prepare your spreadsheet properly by following the template found in our Bulk Manage: Add, Modify, and Delete Inventory guide.
Is it possible to modify or add on to an item at the register?
Can I add/modify/delete Modifiers in bulk?
No, you cannot bulk manage Modifiers. Modifiers must be manually added to items one at a time.
How do I add sizes, color, or material options to inventory items?
Create items with variants to track items with multiple options and styles. Variant options can include things like color, size, or material.
My business has seasonal inventory. Can I make items active or inactive?
Yes, seasonal items or items you no longer carry can be made active or inactive at any time. Change the register status in BackOffice to do so.
Can I schedule inventory uploads?
Scheduled inventory uploads is not a feature that we support at this time. Items can be added, adjusted, or deleted manually at any time.
Is it possible to sync inventory between my two ShopKeep accounts?
At this time, inventory can not be synced or shared between ShopKeep accounts. Use Bulk Management to add the same inventory into both of your accounts. Our Multi-Store Login feature makes it easy to switch between both BackOffices when doing so.
Can I import my inventory from QuickBooks?
Inventory can not be imported from QuickBooks, but we do offer an accounting integration with QuickBooks Online. Visit our QuickBooks Integration guide to learn more.
Can I add inventory by scanning barcodes?
How do I generate barcodes for my items?
Barcodes are generated automatically when you print labels from BackOffice. Visit our ShopKeep Label Printing article to learn how to set up and use your label printer.
Does the cost of a Raw Good count towards the cost of an inventory item?
What is the difference between departments and categories?
Categories are subdivisions within departments. For example, a department called Hot Drinks might have the categories Coffee and Tea. Departments and categories both serve the same functions: they organize inventory, help with reporting (Sales by Department / Sales by Category), and are used for ticket printing.
Can I edit the name of a department/category?
No. If you need to change the name of a department/category, delete the department/category, create a new one with the correct name, and assign items to it.
Can departments and categories be deleted?
Yes. Departments and categories can be deleted by visiting Departments & Categories on the Items sidebar in BackOffice. Follow the Organize Inventory guide to quickly delete desired departments and categories.
Can I edit or delete a supplier?
No, suppliers cannot be edited or deleted. You can use Bulk Management to assign items to a different supplier, but the original supplier will remain in BackOffice.
Is it possible to add an item description that cashiers can see at the register?
No. An item’s Name or its nickname on the Button Layout is its sole identifier at the register. Items do not have additional fields for including descriptions.
Can I change an item’s SKU?
No. SKU’s are generated automatically, are unique for each item, and cannot be changed.
How can I change an item to non-taxable?
How can I generate a list of taxable inventory items?
Taxable and non-taxable items can be sorted and filtered in spreadsheet software via the Stock Items export. The export includes all your inventory items, including items with variants.
How do you make an item a liability?
Liabilities do not contribute to net revenue and are tracked separately from other tenders. Select your liability tenders by following our Liabilities and Redemptions guide.
Is there a limit on how many items I can have in my inventory?
BackOffice does not have a limit on how many items can be added.
How can I get help if I have an issue managing my inventory?
Visit one of the following troubleshooting guide for help solving some common inventory related problems:
Receive & Adjust Inventory
As you make sales, your inventory will need to be replenished and the quantity on hand may need to be adjusted. Here are some common questions about receiving and adjusting inventory.
How do I receive inventory?
Visit Receive Inventory to enter the units and cost of the items you’re restocking.
Can I adjust my inventory count?
Yes, inventory can be adjusted. In BackOffice, click Adjust Inventory to add to, subtract from, or replace your item’s quanity on hand.
Do I have to enter a quantity for my inventory item?
Entering a quantity is not required, but is recommended. Learn more about inventory tracking from our Inventory Tracking & Reorder Report article.
Can I adjust the price of an item from the register?
Yes, certain items can have their price adjusted at the register. These items must be set up as priced In Store. Check out the different ways an item can be priced on our Adding Inventory guide.
Can I receive an alert when my inventory is low?
Yes! Set up inventory reorder triggers to be notified when items are low.
The robust reporting options in BackOffice can sometimes raise questions. This section addresses common inventory reporting questions.
Do deleted items still appear on reports?
How do I see my top selling items?
The Sales by Item Report displays your top selling items by quantity and by amount sold.
Can I download and print my complete current inventory?
Yes, current inventory can be downloaded from BackOffice by clicking Stock Items on the Analytics sidebar. Open the file in any spreadsheet software, like Excel, to print the spreadsheet from your computer.
What is the UPC code versus the Store Code?
The UPC Code is a product identification barcode and number. To be compatible with ShopKeep, it must be 8, 12, or 13 digits and can not begin with 2, 4, or 5.
What is the value of my inventory?
The Inventory Value Report shows current inventory values and totals. Please note that this report cannot display the historical value of your inventory for a previous date.
How can I view the end of year inventory value?
View your Inventory Value Report in BackOffice. The Inventory Value Report only generates current values on a day-by-day basis, so you’ll need to look at this on December 31.
Can I look back on the inventory adjustments I’ve made?
Yes, you can view a history of adjustments made on the Inventory Adjustment Report.
How can I track my inventory?
Set your item’s Inventory Method as trackable. View the Adding Items article to find out how to do so.
How is my cost of goods sold affected when I sell/return an item?
When you sell an item, your cost of goods sold increases by the cost of the item at the time of the sale. When you return an item, your cost of goods sold decreases by the cost of the item at the time it was originally sold, not by the item’s current cost.