Best Practices for Network Setup

Hardware, connection speed, and router placement all play critical roles in a network. Follow our suggestions below to reduce connectivity problems for the most reliable ShopKeep experience.

An internet connection is not required to use ShopKeep, but certain functions (e.g. credit card sales, syncing with BackOffice, etc.) do need it.

Table of Contents

Network Setup Basics

Begin here with our most basic recommendations.

  1. Use a separate modem and router. Do not use a combo device or network switch.
  2. Use your own, dedicated router and broadband internet connection.
    • Your iPad should be connected to its own secure network, not shared with other devices.
    • If you want to offer WiFi to customers, create a separate guest network.
  3. Make sure you have a strong enough internet connection.
    • We recommend a minimum upload and download speed of 1 Mbps and latency/ping under 60-80 ms.
  4. Always give your devices the most direct connection to the router.
    • Connecting your iPad directly to the router is more reliable than using a WiFi extender.
    • For ethernet printers, use a longer cable instead of going through an extender or switch.
      Router too far? Purchase a longer cable or our extender pack to lengthen your existing cable.

Hardware & Connection Speed

The most important parts of a network are its hardware and connection speed. Learn what hardware to use, what not to use, and how fast your network needs to be.

No Modem/Router Combos or Network Switches

Internet service providers often supply a device that works as both a modem and router. These modem/router combo devices can cause easily preventable issues. If you have one, put it in “bridge” mode and connect a separate router.

Also, do not use a switch in your network setup. Some network switches contain features that can block ShopKeep from performing certain register functions.

In the market for a new router? We recommend our supported R7000 Nighthawk.

No Public WiFi

Do not connect directly to public WiFi. If you must use a public network, use a range extender to bridge the connection & create a secure network. Test the network ahead of time to check its reliability.

Need an extender? We recommend using the Netgear WN2500RP.

Check Your Coverage

Check your router placement to ensure there is ample WiFi coverage where registers are set up.

Thinking about purchasing a mobile hotspot to use for internet? Check your carrier’s coverage map to ensure it works where you need it to.

Connection Speed Requirements

We recommend minimum upload and download speeds of 1 Mbps and latency/ping under 60-80 ms. Generally, you will experience more reliable performance when your speeds exceed this minimum.

Purchase an upgraded internet package if you plan to offer WiFi to customers, stream music, or use other apps that need internet. All of these things use bandwidth and affect your connection.

Talk to your internet service provider or run a speed test to check your internet speed.

Router Placement

A router’s physical location affects the strength of the iPad’s connection. A poor network connection can cause problems with credit card processing, delays in data reaching BackOffice, and other issues.

Open and Elevated

Set up your router in an open area central to where your registers are located. Because of how WiFi signals travel, it’s best to elevate the device. Don’t put it under a countertop, in a closet, or any similar location.

Avoid Obstructions

Make sure there are no major barriers obstructing the line of sight between your iPad and router. This includes brick/concrete walls, metal fixtures, or any large objects between the two devices.

Avoid Sources of Interference

Anything that emits a wireless signal can possibly interfere with your network. Set up the router at least a few feet away from cordless phones, microwaves, wireless cameras, and other such devices.

Distance Away

A network’s range can vary depending on the router in use and environmental factors. Set up the router within 30 feet of where your registers are. You should have at least two WiFi signal bars lit up on each iPad.

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